Title: Grand Hotel Eden Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=28180&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Eden Tranquil gardens and a rejuvenating spa create a personal oasis at this lakeside retreat where guests can dine outdoors or unwind by the pool. ## Photo gallery for Grand Hotel Eden ![Indoor pool, pool umbrellas, pool loungers - Grand Hotel Eden (LUGANO)](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/4567520e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Grand Hotel Eden (LUGANO)](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/f63cad45.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Frette Italian sheets, premium bedding, minibar, in-room safe - Grand Hotel Eden (LUGANO)](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/a90056bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Grand Hotel Eden (LUGANO)](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/77ab7e0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Frette Italian sheets, premium bedding, minibar, in-room safe - Grand Hotel Eden (LUGANO)](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/4328c7a5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hotel Eden overlooks Lake Lugano, offering a wellness escape. Book reflexology treatments or join yoga sessions at the health club, then enjoy meals at the outdoor Oasis restaurant. Relax on the rooftop terrace or stay active with Pilates classes and nearby golf. ## Reviews 8.0 Very good ## Popular amenities - Pool - Hot tub - Breakfast included - Spa - Free airport shuttle - Pet-friendly ## Room options ### Check availability for these dates Tonight [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### Superior Single Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Partial lake view - Sleeps 1 - 1 Single Bed ### Superior Double or Twin Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Deluxe Single Room, Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Lake view - Sleeps 1 - 1 Single Bed ### Deluxe Double or Twin Room, Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Deluxe Double or Twin Room, Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Superior Double or Twin Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Partial lake view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Junior Suite, Lake View ### Highlights Balcony Separate sitting area Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Premium bedding Sofa bed - 431 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Deluxe Single Room, Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Lake view - Sleeps 4 - 1 Single Bed ### Superior Single Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Frette Italian bed sheets Designer toiletries - 323 sq ft - Partial lake view - Sleeps 1 - 1 Single Bed ### Junior Suite, Lake View ### Highlights Balcony Separate sitting area Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Premium bedding Sofa bed - 431 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Grand-Hotel-Eden.h28180.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Grand-Hotel-Eden.h28180.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.99141%2C8.94804&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3knmI5VpQGID0wq51VWRJIK7esk=) RIVA PARADISO,1, LUGANO, LUG, 6900 #### What's nearby - MASILugano Museum of Art of Italian Switzerland \- 13 min walk \- 0.7 miles - LAC Lugano Arte e Cultura \- 14 min walk \- 0.8 miles - Via Nassa \- 14 min walk \- 0.8 miles - Piazza della Riforma \- 19 min walk \- 1.0 mile - Palazzo dei Congressi \- 3 min drive \- 1.6 miles #### Getting around - Lugano-Paradiso - 5 min walk - Lugano Funicular Station - 7 min drive - Lugano (LUG-Agno) - 14 min drive #### Restaurants - ‪GourmetBar - ‬4 min walk - ‪Boatcenter Lugano - ‬13 min walk - ‪Cafè Retrò Ristorante Tivoli - ‬1 min walk - ‪La Veranda - ‬6 min walk - ‪Ristorante Beirut - ‬2 min walk ## About this property ### Grand Hotel Eden Luxury hotel near Lake Lugano You can look forward to a free breakfast buffet, a free return airport shuttle and an adjacent golf course at Grand Hotel Eden. Active travellers can enjoy Pilates at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, reflexology or a body treatment. The on-site restaurant, Oasis, offers breakfast, lunch, dinner and al fresco dining. Yoga classes are offered at the health club; the property also has a rooftop terrace, a garden and dry cleaning/laundry services. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool and outdoor pool access nearby, along with sunloungers and pool umbrellas - Free self-parking, plus valet parking (surcharge) - Free train station pick-up, free bike hire and express check-in - Tour/ticket information, concierge services and wedding services Room features All 115 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as late-night room service and free WiFi. Extra amenities include: - Frette Italian sheets, rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with designer toiletries and bidets - Flat-screen TVs with premium channels - Balconies and phones ## Similar properties ![21-inch TV with cable channels](https://images.trvl-media.com/lodging/94000000/93030000/93026000/93025916/deb54bea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Attico Al Parco With Airconditioning Lugano City-Centre - Parking included - Free Wi-Fi - Air-conditioning - Mountain view 8.0 Very good 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=93025916&PinnedHotelID=93025916&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake view](https://images.trvl-media.com/lodging/3000000/2530000/2522800/2522765/c38301cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Victoria au Lac Paradiso - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.6 Good 322 reviews £107 includes taxes & fees 8 Jan - 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Kitchen - Pet-friendly - Free Wi-Fi - Air-conditioning 8.2 Very good 30 reviews £90 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=105315832&PinnedHotelID=105315832&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: WiFi (surcharge) ### Parking and transport - Free return airport shuttle on request - Free train station pick-up shuttle - Free self parking on site - Valet parking on site (CHF 25 per night) - Limited on-site self and valet parking ### Food and drink - Free buffet breakfast available daily 7 AM to 10:30 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Oasis - Zattera ### Things to do - 18-hole adjacent golf course - Free bicycle rentals - Health club - Hot tub - Indoor pool - Outdoor pool (guest access) - Piano - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Access to nearby outdoor pool - Babysitting - In-room cot - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - Computer station - Conference centre (3,444 square foot of space) - Meeting rooms ### Outdoors - Garden - On a lake - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - 2 treatment rooms - Body scrubs - Detox wraps - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room ### Accessibility - Lift ### More - 2 buildings - 6 floors - Built in 1870 ## Room amenities ### Bedroom - Blackout drapes - Free cot - Frette Italian sheets - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Designer toiletries - Shower/bathtub combination ### Entertainment - Flat-screen TV with premium channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Connecting rooms available - Free daily newspapers - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Express check-in available Minimum check-in age - 18 ### Special check-in instructions This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed between 1 January and 6 March. ### Access methods Staffed front desk ### Pets Pets are allowed Welcoming dogs only Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CHF 80 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age. - Tourism fee: CHF 0.15 per person, per night We have included all charges provided to us by the property. ### Optional extras - Valet parking fee: CHF 25 per night - Rollaway bed fee: CHF 80 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision Children under 12 years old are not allowed in the spa without adult supervision ### Property is also known as Eden Grand Hotel Grand Eden Grand Eden Hotel Grand Eden Paradiso Grand Hotel Eden Grand Hotel Eden Paradiso Hotel Grand Eden Grand Hotel Lugano Grand Hotel Eden LUGANO Grand Eden LUGANO Grand Hotel Eden Hotel Grand Hotel Eden LUGANO Grand Hotel Eden Hotel LUGANO ## Frequently asked questions ### Does Grand Hotel Eden have a pool? ### Is Grand Hotel Eden pet-friendly? ### How much is parking at Grand Hotel Eden? ### Does Grand Hotel Eden provide a shuttle to the airport? ### Where is Grand Hotel Eden located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hotel Eden Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 8.4 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 52 8 - Good 63 6 - Okay 21 4 - Poor 8 2 - Terrible 5 ## Reviews ### 8/10 Good #### Raoul 12 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bästa läge med hänförande utsikt Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra. ##### Raoul Stayed 1 night in Sep 2017 ### 8/10 Good #### Ulrike, Ratingen 10 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Für ein Fünfsternehotel ganz ordentlich angenehm ##### Ulrike Stayed 4 nights in Sep 2017 ### 10/10 Excellent #### richard, uk 30 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best location on the lake in Lugano A lovely hotel but great staff and location. good facilities and great view from our bedroom. ##### richard Stayed 5 nights in Aug 2017 ### 10/10 Excellent #### Verified traveller 8 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel near lake lugano Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future. ##### Verified traveller Stayed 2 nights in Jul 2017 ### 8/10 Good #### michael d 4 Aug 2017 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Great view, expensive and won't return... Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional. ##### michael d Stayed 2 nights in Jul 2017 ### 2/10 Terrible #### Hassan, Cleveland, Ohio, USA 23 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 3 Star hotel with rude staff We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30\. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view ##### Hassan Stayed 1 night in Jul 2017 ### 4/10 Poor #### MESHAL A A 19 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### مستواه متوسط الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف ##### MESHAL A A Stayed 1 night in Jul 2017 ### 2/10 Terrible #### Vikash 2 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid..AC non functional Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup ##### Vikash Stayed 1 night in Jun 2017 ### 4/10 Poor #### Jose, Puerto Rico 28 Jun 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### outdated Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price. ##### Jose Stayed 2 nights in Jun 2017 ### 10/10 Excellent #### Verified traveller 11 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chambre côté lac magnifique Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route! ##### Verified traveller Stayed 1 night in Jun 2017 ### 2/10 Terrible #### Paras Jain 12 May 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worat experience of my life!!!!!!! Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family. ##### Paras Jain ### 6/10 Okay #### hiroshi 27 Apr 2017 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities 古くホテル内移動しにくい ##### hiroshi ### 10/10 Excellent #### Daniel 21 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel! ##### Daniel ### 6/10 Okay #### Daniella 19 Apr 2017 Liked: Cleanliness, staff & service The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty. ##### Daniella ### 8/10 Good #### Verified traveller 18 Apr 2017 #### Kurzurlaub Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok ##### Verified traveller ### 8/10 Good #### Tanja 28 Oct 2016 Liked: Cleanliness, staff & service, room comfort #### Hotel mit super Lage Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt. ##### Tanja ### 8/10 Good #### ibrahim 22 Sept 2016 Liked: Staff & service Disliked: Cleanliness #### جميل وذو اطلالة رائعة للغرف المطلة على البحيرة جيدة ##### ibrahim ### 10/10 Excellent #### Yousef 12 Aug 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ممتازة جدا ##### Yousef ### 8/10 Good #### Marco, Zürich 5 Aug 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### Traumlage und preiswert Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-) ##### Marco ### 10/10 Excellent #### Verified traveller 1 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very beautiful hotel and great location! Food was also very good! ##### Verified traveller ### 8/10 Good #### Michael, Southampton 14 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellently located 5\* Lugano hotel Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm. ##### Michael ### 4/10 Poor #### Verified traveller 24 May 2016 Disliked: Staff & service, property conditions & facilities, room comfort #### Weit entfernt von einem 5-Sterne-Hotel 1) Kostenloser Shuttle-Service: Der Shuttle-Service vom Flughafen ist vermutlich nur dann verfügbar, wenn man ihn rechtzeitig vorher bucht. Das erfährt man jedoch erst am Flughafen, wenn man im Hotel anruft und nachfragt, ob der Shuttle jetzt kommen könnte. Aber selbst bei einer Buchung von 24h im Voraus, kam mein Shuttle 13 min zu spät. An der Rezeption - die mit dem Fahrer telefoniert haben - hat es immer nur geheißen, der Shuttle wäre in 1 min da. Kundenfreundlich geht anders. 2) Zimmer: Mein Zimmer war zwar sauber, aber ich hatte Ameisen im Bad (6\. Stockwerk). Als ich mein Zimmer betreten habe war es durch den strahlenden Sonnenschein extrem aufgeheizt. Eine Klimaanlage gibt es zwar, ist jedoch in der "Heizperiode" (Mai) nicht verfügbar. Offene Balkontüre => Baustellen- und Straßenlärm. 3) Kostenloses Frühstücksbuffet: übersichtlich aber ausreichend, die Säfte kommen aus dem Tetrapack, die frischen Früchte waren trotz Mai geschmacklos und Spiegeleier hätten 10,- CHF Aufpreis gekostet. ##### Verified traveller ### 10/10 Excellent #### Hans, Tyresö 13 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Mycket angenäm vistelse - fantastiskt läge på hotellet och möjliggjorde härliga promenader längs strandpromenaden och bilutfärder till outlet Foxtown och Como ##### Hans ### 6/10 Okay #### salah, السعودية 5 Apr 2016 #### Nice location and nice reception staff Poor breakfast ##### salah ### 8/10 Good #### Verified traveller 7 Nov 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good or biz; good location All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [BEAUSiTE Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Parkhotel-Beau-Site.h6416247.Hotel-Information) > > [Alpen Resort & Spa Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Alpen-Resort-Zermatt.h20845060.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Le Petit CHARME-INN](https://www.expedia.co.uk/Zermatt-Hotels-Le-Petit-CHARME-INN.h1595251.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Wellness Hotel Alpenhof](https://www.expedia.co.uk/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information) ---