Pankow Holidays from £227

Our toilet wouldn’t flush. We informed staff, but they did nothing. Then we lost lights in our room. Staff actually said to me “ I don’t know what to do”. Room was nice, but old. Staff was friendly, but ultimately unhelpful. Probably wouldn’t stay here again.

Pool. Is extra, parking is extra, buffet breakfast very good.

I love the property, everything was excellent

The hotel's location couldn't be better, close to Gendarmenmarkt, Museum Island, Potsdamer Platz, shopping, public transportation, and a wide variety of restaurants. Rooms are reasonably large and comfortable, though the mannered chairs take up way too much space and should be replaced. Desk staff could be more welcoming but the women on the restaurant staff are wonderfully friendly and there is a good, though pricey, breakfast buffet. The bar offers cocktails at a discount on weekdays. The laundry service is poor to the point of being unusable, charging double on weekends and for pickups even one minute after the stated 9 am guest delivery time. For longer stays a self-service laundromat is the only option.

The room was clean and comfortable. The breakfast is very good with a large variety of items. The interior is aesthetically pleasing, especially the dining area is very beautiful. The setting is wonderful with a lot of green and the Teltow Kanal right along the property. Listening to the birds outside through the open window in the morning was wonderful! Otherwise, the room was very quiet with only a few sounds coming from outside the door during my stay. To my surprise there was a massage chair in my room! Overall I would highly recommend this facility! There were a few things I would mention though. The side of the bathtub, where the shower is located, is very high with only limited places to hold onto, and the bottom of the bathtub is very slippery. I suggest getting an accessible room if you don't want the risk of slipping when getting in and out of the bathtub. Parking was difficult due to some cars being parked in two spaces and overall not enough parking spaces being available, especially during events or conferences. The secondary lot on site gets very muddy in the corners. When the second lot was also full, I had to park across the street in a time limited parking area. This happened several times during my stay. Thankfully I did not get a ticket! The bed linens are washed with a perfumed detergent. Consider requesting hypoallergenic linens for people who are sensitive to perfumes or strong detergents.