Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
51% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from KL, Malaysia

Nice Hotel with easy access to beach

Posted 10-Jul-2016
Pros: Beach is easily accessible right from the hotel room. There are many water sports options available, also you can go for a spa or round of golf.
Cons: More control on the swimming pool, as some customers dont have proper swimming attire and the water gets rather murky quickly.
Location: There are lots of activities within the hotel, there's also an evening cruise at 6.30pm that you could join.
The hotel is basically located on it's own area so it's abit hard to get to restaurants as although they're about 10km away (nearest town) just to drive out of the resort's area takes 5-10mins. The hotel does have some decent food though of course it is abit pricey compared to outside.
2out of 5
by A verified traveller

Very bad service

Posted 10-Jul-2016
Took me 30 minutes to check in at counter, in the room no towels provided need to call and took them few hours to deliver, toilet not function well, hair dryer was not working even after complain and the room is dirty, not worth for money, management is really need to improve...pleas take action
3out of 5
by A verified traveller from Perak

Disappointing condition of facilities provided

Posted 09-Jul-2016
Pros: The view is nice and relaxing. The beach is clean.
Cons: Toilets provided should be more friendly for usage of families.
Location: The location of the hotel s quite isolated. Its perfect for those who wants a relaxing trip. Theres nothing much to do nearby.
The room provided is quite comfortable however the toilet is not suitable and comfortable for family use. The cleanliness of the bathroom is also very disappointing. The bathtub and the sink are clogged causing difficulties to even take a bath. The bidet toilet provided is okay but not everyone is comfortable with using a bidet toilet especially family with small children. The bathroom is seriously disappointing. Swimming pool facilities is clean and beautiful but its not quite muslim friendly.
3out of 5
by A verified traveller from subang jaya

Nice location, hotel needs refreshing

Posted 19-Jun-2016
Pros: The beach and privacy
Cons: Food was poor. Restaurant was not well managed.
The hotel is located in a hidden beachfront area. Love the beach and privacy. The hotel is poorly run, especially the food and cafes.
2out of 5
by A verified traveller

Poor check in service flies everywhere

Posted 15-Jun-2016
Pros: The beach is decent okay but no lifeguard or warning sign for danderous weather or jellyfish
Cons: Staff training and upkeep the hotel and facilities maintenance
Location: Far from other tourist attractions and no nearby restaurant, need to have own transport to travel at least 20 minutes for food
The room ceiling had serious water dripping problem, moved to the further end room which is long walk to all the facilities, totally unfriendly and unconsiderated for elder guest to stay. The kettle in the room was also not working either many items were not in the room but stated in their charging list, in which we doudt the room service has really checked everything before checking in hotel guests. Not a pleasant experience to stay in such exclusive hotel resort far from tourist attractions and overcharged for in house entertainments.
1out of 5
by A verified traveller

Posted 21-Mar-2016 on Hotels
Hotel was over rated. B/fast,service & room very poor.. To far from town..
4out of 5
by MOHD DZULHAZRI from Kelantan

Percutian di Swiss garden Damai laut

Posted 08-Mar-2016 on Hotels
Saya amat berpuas hati Swiss garden resort Damai Laut sungguh menenangkan... Next time I come again...
3out of 5
by teh from sungai patani

Room and plumbling need upgrading

Posted 24-Feb-2016 on Hotels
not to what we expect
1out of 5
by Christian from Germany

total vernachlässigt und ungepflegt

Posted 10-Jan-2016 on Hotels
dies ist ein total heruntergekommenes Hotel in einer schönen Umgebung. Vor allem ist es extrem ungepflegt und vernachlässigt. Z.B. die Fenster im Restaurant sind so schmutzig, dass mal kaum rausgucken kann. Die Führung des Personals ist so schlecht, da alle offensichtlich so schlecht geschult sind. Besonders für europäische Gäste gibt es viel bessere Hotels in der gleichen Kategorie.
2out of 5
by Alexander from UK

A tired Hotel that's remote, but nice sea views

Posted 10-Dec-2015 on Hotels
This hotel definitely feels that ours seen better days and it's now looking quite tired. Check-in took an extraordinarily long time with little communication what the problems were, and the reception desk is plagued by flies, but we eventually got there. The room was okay but looking tatty and poor cleaning standards, e.g. Under the bed and cupboards were caked in dust and crumbs which wasn't nice. However the room boasted a lovely view of the sea and a small balcony. The dining options are limited and we weren't very impressed with the Thai taste restaurant. It's also a long drive into the report from other dining options which was inconvenient. The pool was good and the beach access was very convenient, it's a shame that the children's play area is in a marsh area so want useable which our son was not impressed.