Palmas Altas Holidays from £960

Everything about this Hotel is amazing!

Friendly staff. Nice big rooms. Expansion construction going on.Property will be adding a bar. ... I'll return.

I had a high expectation for this hotel, as it is extremely beautiful online. The lobby and staff were exceptional. I gave this review 3 stars because of the lack of attention to the room. Our exterior door in the bathroom (only source of fresh air) was broken and unable to open. We called about it but nothing was done. Also, the room felt a little dirty - some shelves and walls looked dirty. Additionally, on 2 days, our room was not serviced and we needed to make a call to remedy. The hotel roof turns into a nightclub at night. We were there on opening night for dinner and the bar and ambiance were amazing. However, don't try to fall asleep any time before 2am on Friday or Saturday - the club music is so loud. And the hotel and bar are not owned by the same people so the hotel doesn't have any control over the volume. The hottub was out of commission for 2 days - kind of a bummer. Overall - this hotel has promise - but needs more attention to detail.

The amenities were great! Our room was right by the water park, which was great for us, although I would have felt safer in a room that didn’t have a glass door on the ground floor. And if it has it, might asw well open from the outside with your room key. The room was spotless when we arrived and the first day it was spotless again. The second day, not so much. One of the restaurants was underwhelming but everywhere else was great! The staff was delightful, remembered us every time they saw us. My son was just thrilled. A perfect little getaway for a parent and child, and I bet it would be amazing for a couple too, but probably better to stay in the top part of the resort! One thing to note is stop on the way for anything you need if you don’t have a car. The taxis are silly expensive!