Calle Vaixell 2, Palma de Mallorca, Palma de Mallorca, Mallorca
Reviews
8.8
Excellent
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I was going to initially review the hotel as excellent but there were a few things that narked me. Firstly, we booked a superior sea view but there was nothing "superior" about the room plus the only way to get a side sea view was to hang over the balcony. Secondly, there were no toiletries. For a 4 star, i would expect some but the only thing in the bathroom was a comb. Luckily i have hair but if i was bald i would feel insulted. The shop across the road sold toiletries but over 5 euros for a conditioner so we went without. The bed was really hard so much that i had to take painkillers before and after bedtime. One very thin silky sheet which felt meh too. There was aircon but as it was round the corner there was no direct air into the bedroom area.
Pool was lovely but cold and pool bar was shut. Restaurant manager and staff lovely and good choice of food.
Lastly was told no late check out despite rooms showing available on all hotel sites including their own and i was more than happy to pay full rate for a night even though we were leaving at 6pm.
Amazing location very near the airport. On the beach but so quiet. A lovely area. Very few cars mostly cyclists. Hotel is spotless and always smelled so clean and fresh. Reception staff so helpful and the woman cleaning our room was so lovely. Would highly recommend this hotel and the area. Will be back in 2024.
A comfortable hotel in an excellent location close to a sandy beach with great swimming. The main reason for 5 stars was the staff team. Without exception they were friendly and efficient treating any request with a smile.
Only stayed 1 night but very impressed by the level of service.All the staff we met were happy and friendly.Hotel had a very good vibe and excellent facilities.A few minutes from the Airport and excellent value for money.Will definitely be back.
Because my flight was cancelled i had to stay overnight so i chose somewhere close to the airport and can pastilla turned out to be a good choice, THB el cid is an excellent place to stay very modern rooms and great area too.
Lovely hotel, adult only, clean, beautiful pool, close to airport and transportation to Palma. Walking distance to many shops, restaurants and right on the beach. Very good breakfast buffet. Rooms were updated and clean. At times we looked for better service at the pool, more staff required. Would stay here again.
Got upsold to a junior suite with 2 balconies, 2 of the worst views I've ever had, directly over the entrance to the hotel and alley adjacent to ugly gray concrete.
Chris
6/10 Okay
Lawrence
Travelled with family, Travelled with partner
15 Jul 2023
Liked: Cleanliness, staff & service
Guest staff were attentive and helpful during my time with visiting medical specialists. The location was further away from the city center.
Really chilled hotel. Staff excellent. Lots of facilities and central to everything (one end of the strip way quieter than other .. which we liked). Great views. Pool at the back of the hotel was great. Cool bar there and service was just excellent.
Staying at the El Cid is always brilliant. I've been coming here for over 10 years and it just gets better. Breakfast lovely, staff amazing, rooms clean and tidy. Pool area is just beautiful.
Lovely hotel, really close to the airport, beach, shops, bars and restaurants. The staff are friendly and professional, the rooms, food and two big pools were all excellent and everything was so clean. This was my second stay and I will definitely be going back
We went for our babymoon and had a superior double with balcony and sea view - and it was incredible. The room was huge, beds comfy, view was beautiful and they keep everything so clean. The buffet had a good range of vegetarian options most nights and food was great. Every area of the hotel is kept beautifully.
Right next to the bus stop to Palma, and a half hour walk down the beach to the busier bars if that’s what you prefer. This hotel was in the quieter area so the beach was peaceful, the evenings silent and a just perfect location to relax.
The only suggestion we would have is to have smoking/non-smoking levels for the balconies as our neighbours were enjoying a smoke 24/7 and as someone who’s pregnant and doesn’t like the smell it kept us off our balcony and meant we had to keep the door closed to keep the smell out of the room too.
We booked the hotel for two nights at the end of a longer stay in Mallorca. We thought being close to the airport would be convenient and it was. The hotel is really very nice. The rooms are modern and very comfortable and are also scrupulously clean. The hotel is next to the beach and there are plenty of bars and restaurants close by. It’s quieter than Playa de Palma with a slightly older clientele. This was our first visit to the hotel but it won’t be the last. The food is very good, buffet breakfast and the evening buffet was only 14 euros.
The property was very clean and modern. Close to restaurants and shops. Balcony were large and had a great view.
The Front desk staff were great & friendly.
The options at breakfast and dinner were excellent especially because I am a vegetarian and this is the first hotel I’ve been to a hotel/ resort that had so much vegan and vegetarian options which I very happy for.
My only complaint is that coffee and tea was restocked daily only as a welcome gift.
The boardwalk and beach was so clean and beautiful which was right across the street.
I would stay there again with proximity to the airport it was amazing and excellent service.
Thank you for a memorable vacay in Spain.
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Jayne, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Esperamos poder volver a saludarle pronto!
This is my second trip to THB El CID Palma. The staff are so lovely and helpful. They couldn’t do anymore for you.
Food is fresh and delicious. Great location. Close to the airport, beside the beach and great bus service into Palma. I’ll be back.
Michelle
Stayed 4 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Michelle, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Transmitiremos al personal sus magníficas palabras!Esperamos poder volver a saludarle pronto
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Alan, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!
I liked the bracelet room keys that came with the room. I thought it was a amazing idea. Since people go to the beach or swim. It is easy to lose from key. But with the bracelet you have it with you all the time.
Andy
Stayed 3 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Andy, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!
There was a large deck overlooking the baeleric sea. Our room was large and the bed was very comfortable with fluffy pillows. Staff was especially helpful. Additionally the hotel was a great value for the money spent
janice
Stayed 1 night in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Janice, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Transmitiremos al personal sus estupendas palabras!Esperamos poder volver a saludarle pronto!
Exellent Hotel for solo traveller and first time to Palma
Edwin
Stayed 2 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Edwin, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Esperamos poder volver a saludarle pronto
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Dorothy, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!