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Reviews of Marriott's Shadow Ridge

3.5 out of 5
Marriott's Shadow Ridge
9003 Shadow Ridge Road, Palm Desert, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1395 out of 2283 reviews" "
Rating 8 - Good. 561 out of 2283 reviews" "
Rating 6 - Okay. 185 out of 2283 reviews" "
Rating 4 - Poor. 85 out of 2283 reviews" "
Rating 2 - Terrible. 57 out of 2283 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Checked out 24 hours early bathroom was dirty towels were dirty
Stayed 2 nights in May 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Pools were big and great for the whole family. Easy drive to attractions, food and freeway.
Stayed 4 nights in May 2024

8/10 Good

Dorothy

Liked: Cleanliness, property conditions & facilities
We loved the beauty of the resort and enjoyed watching the golfers from our patio. The room was nice and comfortable. The towels were rough. Need some softener. We could easily hear the people next door.
Stayed 2 nights in May 2024

10/10 Excellent

Helena

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Jill

Outstanding amenities for the whole family
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities
Always enjoy staying at Shadow Ridge! Our number one choice in the desert!
Stayed 1 night in Apr 2024

8/10 Good

Nancy

Stayed 4 nights in Dec 2023

6/10 Okay

ANDRE, Bellevue

Travelled with family
Need more dinings and activities for kids
Stayed 4 nights in Apr 2024

10/10 Excellent

Yelena

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained & managed property! No complaints. Staff is very responsive to any requests.
Stayed 5 nights in Apr 2024

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Need more dining options
Stayed 6 nights in Mar 2024

4/10 Poor

Katie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My family will not be returning. My husband and I took our 10 year old son for spring break. When we arrived in our room we were all shocked at how tiny the space was. I can’t imagine how a family bigger than 3 would manage. For the price they charged I was expecting a full size fridge & stovetop. We couldn’t fit anything in the tiny fridge & had to live out of our coolers for 3 days. The restaurant on the property was closed & the wait & price for bar food was not worth it. So beyond the shockingly small room & outrageous prices we were charged, the cleaning service is what prompted me to write this negative review. When we checked in, they told us to schedule a room cleaning. So we left our room for three hours to be sure that the housekeeper had enough time. When we arrived back to our room, the housekeeper was still in our room and when she finally left we realized that the trash was not emptied and the sheets were not changed. I could not be more disappointed in the money I spent on this vacation & as I stated earlier, I will never return.
Stayed 3 nights in Mar 2024

8/10 Good

Henry

Stayed 3 nights in Mar 2024

6/10 Okay

Kimberly

Stayed 2 nights in Mar 2024

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Gordon, Surrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a mix up with the room I booked, they gave a $300 credit as compensation 👍
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Loved everything about thus place! Perfect for families !
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria

Travelled with group
Everything was great
Stayed 3 nights in Mar 2024

10/10 Excellent

carol

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully landscaped, and a nice nice comfortable room.
Stayed 2 nights in Mar 2024

6/10 Okay

Dan

Disliked: Cleanliness
We like the friendly staff. The room we stayed in was not updated since 1998. Average service but expensive drinks by the pool.
Stayed 10 nights in Feb 2024

2/10 Terrible

Hannah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resort sucks to get around if you don’t have a car. Additionally, there are basically no real food options, just snack bars.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
|very nice and clean resort with great pools.
Stayed 3 nights in Feb 2024

6/10 Okay

Nichole

Travelled with family
Liked: Cleanliness, amenities
The shower was not working properly and it appears they knew that and turned the room over that way and still charged me full price. When I asked for a different room they would not accommodate me.
Stayed 2 nights in Feb 2024

10/10 Excellent

nichole, el dorado

Stayed 7 nights in Feb 2024

8/10 Good

Jennifer

Stayed 5 nights in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was absolutely clean. Staff very helpful. 3rd time here. Will be back for sure.
Stayed 5 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

seung yun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful golf course. Just around the corner!
Stayed 4 nights in Feb 2024

10/10 Excellent

Alex

Stayed 7 nights in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Feb 2024

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great property,clean, pools great but its extremely quite and not really kid friendly because of the noise kids produce. The walls are paper thin and you can hear everything through the walls,even normal conversation of your neighbors . We had a noise complaint just making dinner for the kids (age 2 and 5 ). 2 security offers came to room and told us to respect the neighbors..they were nice but firm.. it really killed our vibe for the resort and it kind of ruined the trip as we were scared to even talk for rest of trip in our room. Lots of seniors in this resort, so I can understand the noise complaint.
Stayed 7 nights in Feb 2024

10/10 Excellent

nichole, el dorado

Travelled with family
Beautiful property
Stayed 1 night in Feb 2024

6/10 Okay

??

Travelled with family
Liked: Cleanliness, amenities
Despite a good view of the golf court from the room, there was no room cleaning service, and only one small blanket provided for a twin sofa bed, and the room was small too.
Stayed 2 nights in Feb 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort was great. Restaurant was shutdown while we were there but otherwise no complaints. Will stay there again.
Stayed 7 nights in Feb 2024

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities
Wouldn’t stay at this location again. What morons place a refrigerator with an ice maker 3’ from where you sleep. Just about once every hour throughout the night the ice drops in the plastic container within the freezer and the water tray cycles waking you up. Very frustrating.
Stayed 1 night in Feb 2024

10/10 Excellent

Staci

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful and very clean property. The room and kitchen were stocked perfectly. Loved our stay!
Stayed 4 nights in Feb 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an outstanding facility, larger and more beautiful than we imagined. We've spent a lifetime in and out of hotels (prior airline crewmembers) and have rarely see a nicer room, from ammenities to bed, even the room layout was very very functional. Every need in the kitchenette was met, great charging ports exactly where needed, comfy couch to watch TV. GREAT bed! Frequent and helpful texts helped to set expectations as heavy rain closed some facilities. Smooth and quick check in and out. We don't have one critique to offer: Just Great, and highly recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
This is our second visit to Marriott's Shadow Ridge. The property is impeccably maintained. Guest services are second to none. They were so helpful and accommodating and communication excellent! Five star service. Lots of activities planned as well. Pool areas are clean and beautiful! Love the big outdoor pool screen to watch sports and movies. Proximity to area amenities is fantastic. Safe and beautiful. Will stay again.
Stayed 11 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, room comfort
Week Stay at Shadow Ridge
Overall, the property was very nice, with lots of activities, though mostly aimed at kids. The condo was very nice and spacious, perfect for an extended stay. Though we had to call several times to get all of the supplies that we needed as they were not stocked or stocked with a very small amount. The main restaurant being closed was a huge bummer as that meant if you wanted to eat onsite it was at a poolside restaurant/bar. However, the location was very convenient to most areas of Palm Desert and Rancho Mirage,
Stayed 8 nights in Jan 2024

4/10 Poor

Verified traveller

unaccommodating 10 AM check out policy
Check out time is 10 AM. We needed the room in order to prepare for a competition and they would not budge even by one minute … basically “get the heck out at 10 AM”. I should add that it was a Sunday. Not very accommodating in my opinion. I didn’t see any housekeeping staff working at 10 AM on a Sunday. It seems like the 10 AM policy is just for their own convenience.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Spacious, relaxing and beautiful scenery
Large room, kitchen, and outdoor seating all perfect for our short two night stay. The views of palm trees, with snow capped mountains surrounding the property is spectacular.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chelan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property with great views of the surrounding mountains
Stayed 4 nights in Jan 2024

8/10 Good

Luke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There was no restaurant open for dinner on site so had to go to other resorts to eat supper. Which cost extra Uber rides everyday.
Stayed 4 nights in Jan 2024

10/10 Excellent

Alan David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Huge resort but easy to navigate and didnt feel crowded (January) Check in was easy. Our room was spotless, spacious and very well equipped which also overlooked the golf course. The landscaping was immaculate whilst the swimming pools were warm & clean along with plenty of recliners. Facilities are excellent. A very enjoyable resort.
Stayed 6 nights in Jan 2024

8/10 Good

Jenifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked this place. The only issue is the amount of duck/bird poop that ends up on the walkways. Im sure its hard to control but it was gross trying to not step in it everytime we walked.
Stayed 3 nights in Jan 2024

10/10 Excellent

Latasha

Liked: Cleanliness, property conditions & facilities
I loved staying at this property! The entire staff were incredibly helpful, knowledgeable and kind. Endless amenities and things to do around the resort. The resort was well kept and clean. I would definitely stay here again and recommend anyone to stay here as well.
Stayed 5 nights in Jan 2024

8/10 Good

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Was put in a room with a noisy maintenance room adjoining and water from the disabled (we aren’t disabled) shower spread out into the bathroom and out to kitchen area. Also view was of the parking lot not the golf course promised. Water aerobics was okay but Zumba would have been soooo much more enjoyable! They did move us to a view room for our last 2 nights.
Stayed 5 nights in Jan 2024