Palm Jumeirah Mall

Excellence all the way up

Carpet in the room was damp I called and told housekeeping they said they could change my room, but it won’t be sweet. They said they could come try to air dry it later which they did, but it was still damp the safe wouldn’t open and close properly it kept malfunctioning kept calling security to open it the steam room and sauna im the gym were disgusting. Overall the property was very clean, but the suite , steam room and sauna were disgusting.