Outdoor pool

Reviews of Palm Beach Gardens Marriott

4 out of 5
Palm Beach Gardens Marriott
4000 RCA Blvd, Palm Beach Gardens, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1005 reviews" "
Rating 8 - Good. 285 out of 1005 reviews" "
Rating 6 - Okay. 101 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 37 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lasha

Liked: Property conditions & facilities
Breakfast was great, staff was lovely and premises was clean.
Stayed 2 nights in May 2024

8/10 Good

LORRAINE

Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff…spotless hotel
Stayed 1 night in May 2024
Response from Fletcher Mayes on 8 May 2024
Thank you for the glowing review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you found our staff to be exceptional and our hotel spotless. Providing outstanding service and a clean, comfortable environment for our guests is our top priority, and we are thrilled that we exceeded your expectations. Your feedback is truly appreciated and will be shared with our team as we continue to strive for excellence in all that we do. We hope to welcome you back for another fantastic stay soon. Thank you again for choosing Marriott Palm Beach Gardens!Always,Fletcher MayesGeneral Manager

6/10 Okay

nicole

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Fletcher Mayes on 8 May 2024
Thank you for your feedback. We apologize if your recent stay did not completely meet your expectations. We strive to provide exceptional service and accommodations to all our guests, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will work to improve the overall guest experience. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for choosing our hotel for your stay.Always,Fletcher MayesGeneral Manager

2/10 Terrible

Chrishe

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Fletcher Mayes on 7 May 2024
We apologize for the disappointing experience you apparently had during your recent stay at our hotel. Additionally, we apologize for any inconvenience or discomfort this may have caused. Your feedback is extremely important to us, and we would be interested in getting more details which would allow us to address the issues you experienced. We strive to provide all our guests with a positive and enjoyable stay, and we are committed to making the necessary improvements to ensure that this type of situation does not happen again in the future. We appreciate your feedback, and we hope that you will give us another opportunity to exceed your expectations during your next stay. Thank you for your understanding and support.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Poor breakfast
Stayed 1 night in May 2024
Response from Fletcher Mayes on 6 May 2024
Thank you for taking the time to leave Marriott Palm Beach Gardens a great 5-star rating and sharing your experience with us. We are delighted to hear that you appreciated our good service. We understand that breakfast is an important part of your stay, and we apologize that it did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our offerings. We hope that despite this, you had an enjoyable stay overall and that you will consider staying with us again in the future. Thank you for your patronage of Marriott and for choosing our hotel.Always,Fletcher MayesGeneral Manager

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation two days before my trip without any explanation
Stayed 3 nights in Apr 2024
Response from Fletcher Mayes on 2 May 2024
We sincerely apologize for the inconvenience and frustration caused by the last-minute cancellation of your reservation. Please know that this is not reflective of the level of service we aim to provide our guests. We welcome the opportunity to get more information about the reservation which would assist us with investigating the circumstances surrounding the cancellation. We will take immediate action to prevent this from happening to other guests in the future. We deeply regret any inconvenience this may have caused you. We truly value your patronage and hope to have the opportunity to make it right for you in the future. Please feel free to reach out to us directly so we can discuss this matter further. Thank you for bringing this to our attention.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional especially David - everyone was very friendly and helpful. The bar was fun & crowded most nights. We loved it and will def stay there again
Stayed 7 nights in Apr 2024
Response from Fletcher Mayes on 29 Apr 2024
We are delighted to hear that you had such a pleasant experience during your recent stay at Marriott Palm Beach Gardens. It is always our goal to provide exceptional service and a welcoming atmosphere for our guests. We are pleased to hear that our staff, especially David, made a positive impression on you with their friendliness and helpfulness. We are also thrilled to hear that you enjoyed the lively atmosphere of our bar and had a great time during your evenings there. Thank you again for your kind words, and for your loyalty to Marriott. It is feedback like yours that motivates us to continue delivering excellent service and hospitality to all our guests. We look forward to hosting you again during your next visit to lovely Palm Beach Gardens.Always,Fletcher MayesGeneral Manager

4/10 Poor

Heather

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not worth the price! $200 there’s only one bar. Food was OK. Surroundings aren’t that great was not worth the money definitely not worth the money. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 29 Apr 2024
We sincerely apologize for falling short of your expectations during your recent stay with us. We strive to provide a high-quality experience for all our guests, and it is clear we did not meet that standard for you. Your feedback is valuable to us, and we will use it to make improvements where possible. We regret that you did not find value in your stay with us, and we understand your decision not to return. We hope that you will consider giving us another chance in the future as there is an abundance of restaurants, shopping, golf, and other activities within miles of the hotel. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced during your stay.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Kenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really nice
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 29 Apr 2024
Thank you for taking the time to rate your recent stay with us! We are thrilled to receive your perfect 5 out of 5 rating and are delighted that you had a fantastic experience during your time at our hotel. Your feedback is incredibly valuable to us, and we are so grateful for your kind words and support. It was our pleasure to have you as our guest, and we are thrilled to hear that we exceeded your expectations. We strive to provide exceptional service and amenities to all of our guests, and your positive rating is a true testament to our efforts. Thank you for choosing our hotel for your stay, and we hope to welcome you back again in the future for another memorable experience. Your satisfaction is our top priority, and we look forward to exceeding your expectations once more.Always,Fletcher Mayes

10/10 Excellent

michael, churchville

Liked: Cleanliness, staff & service, property conditions & facilities
liked everything.
Stayed 2 nights in Apr 2024
Response from Fletcher Mayes on 29 Apr 2024
Thank you so much for your glowing 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! We are thrilled to hear that your stay exceeded your expectations. Providing exceptional experiences for our guests is our top priority, and we are delighted to have met that goal for you. Your positive feedback is truly appreciated by our team, and it will be my pleasure to share your response with our staff. Thank you for your loyalty to Marriott and again, we are glad you had such a wonderful experience. Thank you for sharing your feedback, and we cannot wait to host you again soon!Always,Fletcher MayesGeneral Manager

4/10 Poor

Ofelia

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is lovely and clean. However, the freeway traffic was so loud in my room I couldn’t sleep. When I asked for a different room I was told they were sold out and nothing they could do, nothing! I didn’t sleep much for a few days. I wouldn’t stay here again for that reason.
Stayed 4 nights in Apr 2024
Response from Fletcher Mayes on 24 Apr 2024
Thank you for your positive comments about the appearance and cleanliness of our hotel. We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay at our hotel. We are truly sorry that the noise from the freeway disturbed your sleep and that we were unable to accommodate your request for a different room. We understand how important a good night's rest is for our guests and we regret that we were not able to provide you with a more peaceful experience. Your feedback is valuable to us and further apologize we were unable to properly address your concern. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay on a different side of the building. Again, thank you for bringing this to our attention and for your honest feedback.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fletcher Mayes on 24 Apr 2024
Thank you so much for taking the time to leave us a 5-star review of your recent stay at Marriott Palm Beach Gardens. We are thrilled to hear that you enjoyed your time with us and that our accommodations and services met your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back again in the future. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. Thank you for your loyalty to Marriott and we look forward to serving you again soon.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the room was clean.
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 17 Apr 2024
Thank you for your positive review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you had a wonderful experience with our staff and found your room to be clean and comfortable. Your kind words are genuinely appreciated and will be shared with our team. We take pride in providing exceptional service and maintaining high cleanliness standards for our guests. Thank you for your patronage of Marriott and it was a pleasure to have you as our guest. We hope to welcome you back for another stay in the future. Thank you for choosing to stay with us and for taking the time to share your positive feedback.Always,Fletcher MayesGeneral Manager

10/10 Excellent

ALEKSANDRS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 17 Apr 2024
We are thrilled to hear that you had a fantastic stay at Marriott Palm Beach Gardens! Thank you for choosing us and for taking the time to share your positive feedback. Our team works hard to ensure that every guest has a memorable experience, and we are delighted to see that reflected in your 5-star rating. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. Thank you for your patronage of Marriott and if there is anything specific that made your stay exceptional, we would love to hear more about it. Always,Fletcher MayesGeneral Manager

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area Nice hotel
Stayed 5 nights in Apr 2024
Response from Fletcher Mayes on 18 Apr 2024
Thank you for the wonderful 5-star review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you enjoyed our lovely area and found our hotel to be to your liking. We strive to provide all our guests with exceptional service and a comfortable stay, so we are thrilled that we met your expectations. Thank you for your loyalty to Marriott as It was a pleasure having you as our guest. We hope to welcome you back again in the future when your travels bring you back to restful Palm Beach Garden. Always,Fletcher MayesGeneral Manager

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except, no free coffee?!?
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 15 Apr 2024
Thank you for taking the time to share your feedback about your recent stay at Marriott Palm Beach Gardens. We are happy to hear that overall, you had a good experience during your time in the hotel. I apologize for the inconvenience caused by the lack of complimentary coffee. I can only surmise you are referring to the lobby as coffee is provided in every guest room. We value your input and will certainly take your comment into consideration as we strive to improve our guest experience and the product we provide. Your satisfaction is important to us, and we appreciate your honesty in pointing out areas where we can adjust. Thank you for your loyalty to Marriott and we will do our best to address this concern. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Always,Fletcher MayesGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was magnificent centrally, located to my final destination
Stayed 3 nights in Feb 2024
Response from Fletcher Mayes on 15 Apr 2024
Thank you for the perfect rating and for your kind words about your recent stay at Marriott Palm Beach Gardens. I am excited to hear that our staff made such a positive impact on your stay and that our location was convenient to your destination. At Marriott we pride ourselves on providing exceptional service and unbeatable convenience for all our guests. Your feedback is greatly appreciated and will certainly be shared with our team. Thank you for your continued loyalty and we are thrilled to have had the opportunity to host you. We look forward to welcoming you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to reach out.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
Breakfast is not included
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 12 Apr 2024
Thank you for giving us a 5 out of 5 rating for your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you had a wonderful experience with us. Our team works hard to provide exceptional service, and we are glad that you enjoyed your time here. I apologize for any inconvenience of not having breakfast included with your rate. Breakfast is included at certain levels of our Elite membership. Also, there are several value-added rates which can be purchased which do include breakfast or even access to Marriott’s MClub. We appreciate your feedback and continued patronage. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another great stay.Always, Fletcher MayesGeneral Manager

10/10 Excellent

Pamela

Stayed 5 nights in Mar 2024
Response from Fletcher Mayes on 29 Apr 2024
Thank you so much for taking the time to leave us a fantastic 5 out of 5 rating for your recent stay at Marriott Palm Beach Gardens. We are thrilled to hear that you had such a positive experience with us. Your high rating means a lot to us, as we strive to provide excellent service and accommodations to all our guests. We are delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing Marriott and for sharing your experience with others. We look forward to your return.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Alicia

Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 29 Apr 2024
We are thrilled to hear that you had an exceptional experience during your recent stay with Marriott Palm Beach Gardens! Your perfect rating means the world to us, and we are delighted that we were able to meet and exceed your expectations. Our team works diligently to provide memorable service and amenities, and we are so grateful that you enjoyed your time with us. Your positive feedback motivates us to continue delivering outstanding hospitality to all our guests. Thank you for choosing Marriott, and we look forward to welcoming you back for another fantastic stay in the future when you return to this part of the Palm Beaches. Always,Fletcher MayesGeneral Manager

10/10 Excellent

Mickey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent experience
Stayed 1 night in Apr 2024
Response from Fletcher Mayes on 8 Apr 2024
Thank you for the perfect score and kind words! I am delighted to hear that you had an excellent experience during your recent stay at Marriott Palm Beach Gardens. Our team works hard to ensure that all our guests have a memorable and pleasant stay, and it is always rewarding to receive such positive feedback. Thank you for your loyalty to Marriott and for your patronage of our hotel. We hope to welcome you back soon for another enjoyable stay with us in the future.Always, Fletcher MayesGeneral Manager

10/10 Excellent

Raelisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fletcher Mayes on 25 Mar 2024
Thank you for taking the time to rate your recent stay with Marriott Palm Beach Gardens a perfect 5 out of 5. Your feedback is invaluable to us, and we are delighted to hear that your experience was exceptional. We strive to provide all our guests with a memorable and enjoyable stay, and your positive rating reaffirms that we are on the right track. It was truly a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for your loyalty and support of Marriott, and for choosing our hotel for your accommodation needs.Always,Fletcher MayesGeneral Manager

10/10 Excellent

patricia

Stayed 1 night in Mar 2024
Response from Fletcher Mayes on 8 Apr 2024
I am thrilled to hear that you had a wonderful experience during your recent stay at Marriott Palm Beach Gardens. I appreciate you awarding us a perfect score of 5 out of 5! Our team strives to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. Your positive feedback motivates us to continue delivering high-quality service and hospitality to all our guests. We appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great stay when your travels bring you back to this part of south Florida. Thank you for choosing Marriott for your accommodations, and we hope to see you again soon!Always,Fletcher MayesGeneral Manager

10/10 Excellent

Marie

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay it was very clean and the staff was very approachable. Would recommend.
Stayed 2 nights in Mar 2024
Response from Fletcher Mayes on 13 Mar 2024
Thank you for taking the time to share your positive experience at Marriott Palm Beach Gardens. We are delighted to hear that you had a great stay and found our property to be very clean. Our team works hard to maintain high cleanliness standards for all our guests. We are also thrilled to hear that you found our staff to be approachable and friendly. Providing excellent customer service is a top priority for us, and we are glad that it was reflected during your stay. Thank you for recommending us, we truly appreciate your kind words and your support. We look forward to welcoming you back on your next visit and providing you with another exceptional experience. Thank you for your loyalty to Marriott and for choosing Marriott Palm Beach Gardens for your accommodations.Always,Fletcher MayesGeneral Manager

10/10 Excellent

CLARRISSIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and sanitized. I was very pleased with my 2 night stay.
Stayed 2 nights in Feb 2024
Response from Fletcher Mayes on 26 Feb 2024
Thank you so much for your kind words about your recent stay at Marriott Palm Beach Gardens. We're thrilled to hear that you found our property to be clean and well-sanitized during your visit. Providing a safe and comfortable environment for our guests is our top priority, so we truly appreciate your positive feedback on this aspect.We're delighted to hear that your 2-night stay with us met your expectations and that you were pleased with your experience overall. It was our pleasure to have you as our guest, and we hope to welcome you back again in the future for another enjoyable stay. Thank you for your patronage of Marriott and for taking the time to share your feedback. We look forward to serving you again soon.Always, Fletcher MayesGeneral Manager

6/10 Okay

Amee

Business traveller, Travelled with group
Liked: Amenities
The man at the desk told me that I would be getting a call when my room was ready. The call didn’t happen.
Stayed 1 night in Feb 2024
Response from Fletcher Mayes on 23 Feb 2024
Thank you for your comment about your recent stay in our hotel. We apologize for the miscommunication and inconvenience of not receiving a call when your room was ready. This is certainly not the level of service we strive to provide for our guests. We understand how important it is to have a smooth check-in process and we are sorry for falling short in this instance.We will address this issue with our front desk staff to ensure that all guests are promptly notified when their room is ready. Your feedback is valuable to us in improving our operations and we appreciate you bringing this to our attention. Thank you for your patronage and please do not hesitate to reach out to us If there is anything else we can do to make it up to you or if you have any other concerns. We hope you will give us another chance to provide you with a more satisfactory experience in the future.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and fresh rooms, great location.
Stayed 2 nights in Feb 2024
Response from Fletcher Mayes on 22 Feb 2024
Thank you for the positive feedback about your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you found our rooms to be clean and fresh, and enjoyed our convenient location. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay. We appreciate your patronage of Marriott and hope to welcome you back again in the near future.Always,Fletcher MayesGeneral Manager

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive, place is overpro
Stayed 1 night in Feb 2024
Response from Fletcher Mayes on 12 Feb 2024
I apologize for any inconvenience you experienced during your stay. We do strive to provide a high-quality experience for all our guests, and we are disappointed to hear that you feel the price did not meet your expectations of the product. We will take your feedback into consideration as we continue to improve our services and offerings. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Always,Fletcher MayesGeneral Manager

8/10 Good

Marc, Westport Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fletcher Mayes on 12 Feb 2024
We appreciate your positive 4 out of 5 rating and are glad to hear that you enjoyed your stay. Your feedback is important to us as we strive to provide exceptional service to all our guests. Please let us know if there is anything we can do to further enhance your experience during future visits to earn a perfect rating. Thank you for choosing Marriott Palm Beach Gardens, and we look forward to welcoming you back soon.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fletcher Mayes on 12 Feb 2024
Thank you for your fantastic 10 out of 10 rating of your recent stay at Marriott Palm Beach Gardens! We are thrilled to hear that you had a wonderful experience during your visit. Our team works hard to provide top-notch service and amenities, and we are delighted that you found everything to your satisfaction. Your feedback is greatly appreciated and motivates us to continue delivering exceptional hospitality to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay. Thank you for your continued loyalty to Marriott, and we look forward to seeing you again soon!Always,Fletcher MayesGeneral Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fletcher Mayes, General Manager on 29 Jan 2024
On behalf of our entire team here at Marriott Palm Beach Gardens, I cannot thank you enough for taking the time to rate your recent stay a perfect 10 out of 10. Your feedback means the world to us, and we are thrilled that we were able to exceed your expectations during your stay. I am overjoyed to hear that we succeeded in delivering a memorable stay at our hotel. Thank you for your loyalty to Marriott and I sincerely hope to welcome you back in the near future for another unforgettable stay.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Alaijha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fletcher Mayes on 2 Jan 2024
Thank you so much for taking the time to leave us a fantastic 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! I greatly appreciate your positive feedback and I am thrilled to hear that you had an enjoyable stay with us. Our main goal is to provide wonderful hospitality, always, and it is truly rewarding to know that we were successful in delivering an exceptional experience. It was a pleasure hosting you and I appreciate your support of Marriott. I hope to welcome you back in the future when your travels bring you back to lovely south Florida. Always,Fletcher MayesGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 2 Jan 2024
I appreciate the wonderful 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! I truly appreciate you taking a moment out of your time to provide such a positive response. It is good to hear that our efforts to provide a memorable stay for all our guest is being achieved. With Marriott we strive to provide wonderful hospitality, always, and your feedback helps let us know we are moving in the right direction. Thank you for your loyalty and I hope we can again serve as your host when you return to restful Palm Beach Gardens. Always,Fletcher MayesGeneral Manager

8/10 Good

Joaquin P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception breakfast staff not so much.
He stay was very nice. The attendant at the reception desk was an excellent example of an excellent reception. He was courteous. Warm. And a very nice man. However, some of the breakfast staff was more than friendly and nice. Others not so much. Those that were not so nice seemed annoyed that they had to work. I realize that they’re busy. But if they can’t get it together to be pleasant maybe they should find other employment.
Stayed 3 nights in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for your feedback about your recent stay at our hotel. I appreciate your kind words about our Front Desk Host and some of the breakfast staff in our restaurant. I am delighted that they provided excellent service. I apologize for any inconvenience caused by others who were not as attentive. I understand the importance of friendly and attentive service, and I will certainly address this issue with our team to ensure a consistent experience for our guests. I value your feedback as we strive to continually improve our guest's experience. Thank you for your patronage and I hope to have the opportunity to welcome you back in the future and provide a truly exceptional stay.Always,Fletcher MayesGeneral Manager

10/10 Excellent

morris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean fresh
Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for your perfect 5 out of 5 rating! I am thrilled to hear that you loved your stay with us. Providing a memorable experience for our guests is our top priority, and I am delighted to know that we were able to exceed your expectations. I appreciate your kind feedback and can't wait to welcome you back for another outstanding stay at Marriott Palm Beach Gardens!Always,Fletcher MayesGeneral Manager

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you so much for your perfect rating! I am thrilled to hear that your recent stay at our hotel exceeded your expectations. Providing a memorable experience for our guests is our top priority, and I am glad that we were able to achieve that for you. Thank you again for your review and we look forward to welcoming you back in the future for another exceptional stay. I appreciate you choosing Marriott Palm Beach Gardens, and for your loyalty to Marriott.Always, Fletcher MayesGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for taking the time to rate your recent stay at Marriott Palm Beach Gardens! I I am thrilled to hear that you had a fantastic experience during your time here. Your 5 out of 5 rating is truly appreciated and serves as a great motivation for our team. We strive to provide exceptional service and create a comfortable, welcoming atmosphere for our guests. I hope to have the pleasure of welcoming you back in the future for another outstanding stay when you return to lovely Palm Beach Gardens. Always,Fletcher MayesGeneral Manager

8/10 Good

Pascal

Stayed 2 nights in Sep 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for taking the time to share your feedback and for giving us a 4 out of 5 rating for your recent stay at Marriott Palm Beach Gardens. We are delighted that you had a positive experience overall. We appreciate your high expectations and hope to earn a perfect rating from you on your next visit. We value your feedback and will continue to work hard to improve in any areas that fell slightly short of your expectations. Thank you for your loyalty to Marriott, and we look forward to the opportunity to provide you with an even better experience in the future.Always, Fletcher MayesGeneral Manager

10/10 Excellent

angela

Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that your recent stay at Marriott Palm Beach Gardens was nothing short of exceptional. Providing a memorable experience for our guests is our utmost priority, and it brings us great joy to know that we hit the mark. It was a pleasure serving you, and we look forward to welcoming you back for another fantastic stay in the future when you return to this part of south Florida. Thank you again for choosing Marriott!Always,Fletcher MayesGeneral Manager

10/10 Excellent

MUNYARADZI, west melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in a quite area.
Stayed 1 night in Dec 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for your wonderful comment and the perfect 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! I am thrilled to hear that you enjoyed our hotel and found it to be a very nice property located in a quiet area. Providing a serene atmosphere for our guests is something we take pride in. Your kind words mean a lot to us and we appreciate you highlighting this aspect of your stay. Thank you for your patronage of Marriott and we hope to have the pleasure of welcoming you back in the future. Always,Fletcher MayesGeneral Manager

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Fletcher Mayes, General Manager on 4 Dec 2023
Thank you so much for taking the time to rate your recent stay at Marriott Palm Beach Gardens! We are absolutely thrilled to hear that you had a fantastic experience during your time here. Your 10 out of 10 rating truly means the world to us and serves as a great motivation for our team. We strive to provide exceptional service and create a comfortable and welcoming atmosphere for our guests, and it is rewarding to know that we succeeded in meeting your expectations. I hope to have the pleasure of welcoming you back in the future for another outstanding stay when your travels bring you back to the lovely south Florida.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Steven, Oceanside

Stayed 1 night in Nov 2023
Response from Fletcher Mayes on 26 Dec 2023
Thank you for your amazing 5 out of 5 rating! We're thrilled to know that you had a fantastic stay at Marriott Palm Beach Gardens. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service to all our guests. We hope you had a memorable experience and that we exceeded your expectations. Thank you for your loyalty to Marriott and It was our pleasure to have you as our guest. We look forward to welcoming you back for another extraordinary stay in the future when your travels bring you back to lovely Palm Beach Gardens!Always,Fletcher MayesGeneral Manager

10/10 Excellent

Francene

Stayed 1 night in Nov 2023
Response from Fletcher Mayes, General Manager on 4 Dec 2023
Thank you so much for your fantastic 10 out of 10 rating for your stay at Marriott Palm Beach Gardens! I truly appreciate your feedback and am thrilled that you had such a wonderful experience with us. It was our pleasure to provide you with excellent guest service and accommodations. I hope to have the opportunity to welcome you back for another exceptional stay when you return to this part of lovely south Florida.Always,Fletcher MayesGeneral Manager

2/10 Terrible

Chastity

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the AC on the 1st Floor wasn't working,
Stayed 2 nights in Oct 2023
Response from Fletcher Mayes, General Manager on 25 Oct 2023
Thank you for your comment about your recent stay in our hotel. I sincerely apologize for the inconvenience caused by the malfunctioning air conditioning unit in the lobby. I understand the importance of providing a comfortable and enjoyable stay for all our guests and I regret that we fell short of your expectations on this occasion. We are taking steps to address the issue. But even with our efforts it can be difficult to keep the lobby cool when both front doors are open which allows warm air to flow into the area from outside. Once again, please accept our apologies and we hope to have the opportunity to welcome you back for a more enjoyable stay when your travels bring you back to the Palm Beach Gardens area.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations. Every staff member I interacted with was fantastic. They made our stay very enjoyable. Would definitely stay there again in the future.
Stayed 3 nights in Oct 2023
Response from Fletcher Mayes, General Manager on 4 Dec 2023
Thank you for taking the time to share your experience and leave such a positive review! I am thrilled to hear that you found your room clean and the bed and pillows comfortable. Providing a comfortable and relaxing environment for our guests is our top priority. I was also delighted to know that our staff was friendly and helpful. We believe in providing exceptional service, and it's fantastic to receive validation from our guests. I am glad you enjoyed Marriott Palm Beach Gardens as it was a pleasure having you as our guest, and we hope to welcome you back soon!Always,Fletcher MayesGeneral Manager

4/10 Poor

Nanette

Travelled with family
Disliked: Amenities
Person who greets you was ,so rude ! Our room the coffee cup lids didn’t fit I burned my mouth and wrecked my outfit for the day! Last day cleaning the room was a mess left our dirty glasses everywhere didn’t put anything away complained but head office didn’t seem to care! Going back to Palm Beach will not stay there !!!
Stayed 3 nights in Oct 2023
Response from Fletcher Mayes, General Manager on 25 Oct 2023
I am truly sorry to hear about the negative experience you had during your recent stay at our hotel. We pride ourselves on delivering exceptional customer service and the issues you encountered are unacceptable. I would like to apologize for the perceived rudeness of the Host who greeted you, and for the issue with the coffee cup lids in the guest room. Our housekeeping staff should have made sure everything was clean and in order, and I am sorry that they did not live up to our standards. I will be taking steps to ensure that these problems are addressed and prevented in the future. I hope that you will consider giving us another chance to serve you in the future when you return to this part of South Florida.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed and pillows were very comfortable. The staff were friendly and helpful. Palm Beach Gardens is a nice area overall.
Stayed 1 night in Oct 2023
Response from Fletcher Mayes, General Manager on 4 Dec 2023
Thank you for taking the time to share your comments about the wonderful stay you experienced at Marriott Palm Beach Gardens! I am thrilled to hear that you found your guestroom clean, and that the bed and pillows provided the utmost comfort. Our team takes great pride in ensuring a clean and comfortable stay for our guests. I am also delighted that our staff was friendly and helpful throughout your stay. Providing excellent customer service is our top priority, and we're glad that it made a positive impact on your experience. Palm Beach Gardens is indeed a delightful area, and we're glad you enjoyed your time exploring it. I appreciate your kind review and hope to welcome you back soon!Always,Fletcher MayesGeneral Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing very helpful and met any requests/needs
Stayed 1 night in Oct 2023
Response from Fletcher Mayes, General Manager on 25 Oct 2023
Thank you for your patronage of Marriott Palm Beach Gardens, and for taking the time to leave us a review! We greatly appreciate your kind words about our staff and are thrilled to hear that we were able to exceed your expectations. Our top priority is providing memorable customer service, and I am glad to know that we met your requests and needs during your stay. I hope to welcome you back in the future and provide you with the same level of exceptional service once again when you return to lovely Palm Beach Gardens.Always,Fletcher MayesGeneral Manager

10/10 Excellent

Ladicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
Stayed 1 night in Oct 2023
Response from Fletcher Mayes, General Manager on 4 Dec 2023
Thank you for your perfect 10 out of 10 rating! I am thrilled to hear that you loved your stay with us. Providing a memorable experience for our guests is our top priority, and I am delighted to know that we were able to exceed your expectations. I appreciate your kind feedback and can't wait to welcome you back for another outstanding stay at Marriott Palm Beach Gardens!Always,Fletcher MayesGeneral Manager