Palazzo Falson Historic House Museum

I’ve just returned from a week-long stay and, overall, we had a lovely time. The hotel is very modern, and the rooftop pool was a highlight. We spent many days up there and really enjoyed it. Breakfast was good; there wasn’t a huge amount of choice, but we always found something we liked. There were, however, a few things that could have been better. The plugs either side of the bed didn’t really work, and our air-conditioning unit was leaking water. We were also given an accessible room, but unfortunately the shower head wouldn’t stay up, so it wasn’t the most relaxing shower. We had to ask for the shower gel and soap to be refilled, and even when we returned around 3–4pm, our room still hadn’t been cleaned. On our final day, we experienced numerous power cuts and weren’t given much information, only finding out what was happening after going to reception to ask. The rooftop pool was lovely, although the bar doesn’t open until around 1–2pm. Naturally, we bought water and snacks to take up before it opened. Once it did open, the staff were a little abrupt when we touched a bottle of water, telling us we couldn’t drink it. I found this slightly rude, as I would have ordered drinks from the bar if it had opened earlier. The location is perfect, around a 10-minute walk to the waterfront, restaurants and ferry port, with a bus stop very close by. Overall, we had a lovely stay and the hotel has a lot going for it.

The most perfect possible experience - absolutely beautiful & the best hosts. Can't find a fault. If I could design the perfect escape this would be it.

Very service oriented. Staff was very attentive to guests’ needs. Hotel room was very interesting and well maintained.