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Did not stay. Booked wrong day in error Expedia nor property would refund and help us so we stayed at at another hotel. We will never recommend this property or Expedia.
Location was odd. It’s separate from the town. I didn’t understand that when I made the reservation. Not enough parking. Toilet in the room was horrible how it flushed. Shower pressure was poor.
Staff was excellent and all was clean. The breakfast was very good with lots of options.
Booked on line luke always and picked room with balcony as itcwas our 25th wedding anniversary. Well it was unavailable when we checked in and the said they upgraded to a 2queen. Definitely not upgrade but nice view.
Alex the manager was really fabulous to work with. I had a very specific request and he did his best to accommodate it. I really appreciated his willingness to help me out. I’ll definitely be back!
Andrea
Stayed 1 night in Nov 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.
We only stayed one night, but it was a very pleasant stay! We had a great view of the ocean and were able to walk to the beach and dinner. Very safe area. We would definitely stay again!
Sarah
Stayed 1 night in Oct 2023
Response from Alex on 2 Nov 2023
We are happy to hear you enjoyed your time with us! We look forward to welcoming you back soon.
We stayed two days, and it was our favorite hotel. The staff was very nice and kind, and the room was clean and the view from the room was amazing. I really liked how eco friendly they are, they use less single waste and plastic than other hotels.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you so much for being our guest and for your amazing feedback. Our team takes pride in knowing that we helped enhance your stay, and cannot wait to welcome you back soon.
I had a great time at this hotel. It was so close to the beach and shopping. I felt safe walking around by myself and the restaurants on the same street were fabulous! The bed was so soft and the pillows were nice too.
Diana
Stayed 2 nights in Sep 2023
Response from Alex T. General Manager on 2 Nov 2023
We are happy to hear you enjoyed your stay with us!
Well furnsihed and spacious rooms. Staff is excellent, except one maid kept asking if we were leaving when we weren't. Close to the beach.
Mark
Stayed 2 nights in Sep 2023
Response from Guest Services on 28 Sept 2023
Thank you so much for being our guest. We are excited to see that you had a good time. I sincerely apologize about the maid, we definitely will look into that and express those concerns to the team. We hope to welcome you back soon.
Thanks for being our guest. We proudly serve coffee and hot tea during breakfast hours, and all of our guestrooms have hot tea bags, and coffee available. If additional coffee pods or hot tea is needed I guess request team is happy to have those delivered.Thanks again for being our guest. We hope to welcome you back soon.
I come here at least two times a year for my vacation. I love this place. I feel safe traveling solo. The gym is excellent and has well-maintained equipment.
Evelyn
Stayed 1 night in Aug 2023
Response from Guest Services on 22 Aug 2023
Thanks so much for the great comments and feedback and It is a pleasure to see you back with us again. We are excited to hear that you enjoy the quality of our gym and trust us to make your stay enjoyable. Looking forward to welcoming you again soon.
10/10 Excellent
Wendy
16 Aug 2023
Liked: Amenities
We had a lovely view of the ocean and its rocky formations. We walked to Nick’s restaurant and lounge two nights in a row and enjoyed ourselves there. We went on beautiful walks right outside the hotel. The hotel’s complimentary breakfast was very nice. There is a nice patio to sit on to enjoy the views. The fitness center is small but very good with excellent views. There were enough free parking spots outside to not have to pay for parking.
Wendy
Stayed 3 nights in Aug 2023
Response from Guest Services on 16 Aug 2023
Thanks so much for being our guest Wendy. We are excited to see that you got to take in the sites and enjoy the local community. We hope to welcome you back soon.
Hotel that exudes awesomeness and tranquility..!!!
This hotel is beautiful. We had such a wonderful time there. The staff was so freindly and the experience was awesome. Im now a customer for life.. This is where we will now stay when we visit the pacific ocean 5 times out of the year...!! Love love LOVE this hotel..!!!!!!!!!!!
Cheyenne
Stayed 2 nights in Aug 2023
Response from Guest Services on 14 Aug 2023
Hey Cheyenne, Thanks so much for being our guest and so happy to see we were able to take care of you while you were our guest. We are looking forward to welcoming you back soon!
This is my go to hotel in Pacifica. I have stayed at this property twice and have had a positive experience each time.
Pauline
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Thank you so much for being our guest and for your feedback. We are excited to see that our team has taken care of you both times you’ve been with us and cannot wait to welcome you back.
10/10 Excellent
Blanca
9 Aug 2023
Blanca
Stayed 1 night in Aug 2023
Response from Guest Services on 30 Aug 2023
Thank you so much for being our guest. We are delighted to see that you enjoyed your stay. We hope we have the opportunity to welcome you back again soon
Highly recommend! Safe and quiet location. Walking distance to the beach. Very quiet rooms. Comfortable beds. Very clean rooms and general areas. Will be staying here again.
Julie
Stayed 1 night in Jul 2023
Response from Guest Services on 31 Jul 2023
Hey Julie, thanks for being a Guest and for your great feedback. We are happy to share this with the team and hope to welcome you back soon.
Loved the view and breakfasts. They gave us a hard time because we had a service dog.
Angela
Stayed 3 nights in Jul 2023
Response from Guest Services on 28 Jul 2023
Thanks Angela for being our guest and for your feedback. We apologize if you feel the hotel gave you a hard time with your service animal. By law we are allowed to ask certain questions, both of which the gentleman hesitated to respond too. At that point legally we are allowed to ask the service animal be removed under the Federal Law. While we don't mean for this to sound intrusive, the ADA law allows the business to know certain information so we can better assist in case of an emergency. We never meant to give anyone a hard time.We sincerely appreciate your understanding in this matter and hope to welcome you back
No pool or hot tub. Complementary parking was difficult to find. Liked the cleanliness and quiet or the rooms. Cleaning ataff were very attentive.
Grace
Stayed 3 nights in Jul 2023
Response from Guest services on 18 Jul 2023
Thanks very much for your feedback and review. We are sorry that you had an expectation for a pool or a hot tub. Those amenities are not listed anywhere on our website or Expedia. Thanks again for being our guest.
2/10 Terrible
David
17 Jul 2023
David
Stayed 1 night in Jul 2023
Response from Jordan T. on 8 Aug 2023
Thank you for staying with us. We appreciate your feedback, we truly do apologize for the status of your stay.