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Reviews of Chandara Resort & Spa Phuket

4.5 out of 5
Chandara Resort & Spa Phuket
99/1 Moo 6 Ban Ao Po, Pa Klok, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 42 reviews" "
Rating 8 - Good. 15 out of 42 reviews" "
Rating 6 - Okay. 5 out of 42 reviews" "
Rating 4 - Poor. 5 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of this property are wonderful! It is the quietest place we have ever visited in Phuket - away from shopping, nightlife, and busy piers. We really enjoyed the solitude.
Stayed 3 nights in Jan 2020

10/10 Excellent

Gary, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nice amenities. Good location
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Chandara Villas Resort, Phuket Team on 16 Oct 2019
Dear Valuable Guest, Thank you very much for your positive feedback. We are delighted to hear that you enjoyed our tropical resort. The greenery and calmness of the surroundings are really relaxing, a perfect destination for a holiday. The Chandara Villas Resort, Phuket’s staff are thanking you and looking forward to welcoming you again on your next holiday. Wish you have every wonderful days Chandara Villas Resort, Phuket Team.

6/10 Okay

Richard

Liked: Staff & service, room comfort
Close to Ao Po
Nice rooms quite a remote location but close to AO Po marina. Air Con very noisy and had a cockroach as visitor one day but big rooms. A little tired but convenient didn’t use restaurant based on previous experiences
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are very spacious and have amazing bathroom amenities!
Stayed 1 night in Jun 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great private rooms
Stayed by chance after we missed last boat to Koh Yao Yi, however it was a great place for 1 night. The villas were very large and spacious with an incredible private jacuzzi and double bathroom. had a 12 hour sleep on the lovely bed. Staff were friendly and respectful and I would recommend to all others who want to spend 1 night before taking the boat to the islands.
Stayed 1 night in May 2019
Response from Chandara Resort & Spa,Phuket on 22 May 2019
Dear Valuable Guests It was our most delighted to host you and your loved one to stay with Chandara during your special vacation, Wish you have a good time entire your wonderful journey; we are exciting to welcome you again for your next vacation. Have a good days!! Chandara Resort, Phuket

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent reception, food, clean rooms. Beyond expectation for our honeymoon.
Stayed 1 night in May 2019
Response from Sandy on 22 May 2019
Dear Valuable Guests It was our most delighted to host you and your loved one to stay with Chandara during your special vacation, Wish you have a good time entire your wonderful journey; we are exciting to welcome you again for your next vacation. Have a good days!! Chandara Resort, Phuket

10/10 Excellent

Paula, Auckland, nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful location! The room was huge and the facilities fantastic. Staff super helpful and I will definitely be returning for another longer vacation.
Stayed 2 nights in Jan 2019
Response from Chandara Resort & Spa,Phuket TH on 7 Feb 2019
Dear Paula, We are so happy of hearing you have a most pleasant stay with us. We are exciting to welcome you and your loved one to come back to stay at Chandara Resort and Spa again All the best wish !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Thømas

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved this place! Great views, amazing pool and a wonderful staff. The food at the restaurant was delicious, we ate there for almost every meal. The property is a little dated, it could use a fresh coat of paint and some refreshing of the decor but overall it was an amazing stay!
Stayed 4 nights in Dec 2018
Response from Chandara Resort & Spa,Phuket TH on 5 Jan 2019
Dear Guests, Many thanks for your staying with us and your kind comments; it is very useful for us to improve the service for your next coming. Have a good day!

8/10 Good

Laurent

Liked: Cleanliness, staff & service, room comfort
Pleasant and isolated resort
Large and comfortable rooms, very pleasant helpful and courteous staff. The resort is close to the Marina but somehow isolated. Breakfast is decent.
Stayed 1 night in Dec 2018
Response from Chandara Resort & Spa, Phuket TH on 5 Jan 2019
Dear Laurent, Very appreciated on your very nice staying with us as well. Hope to welcome you and your beloved one again in the nearest future. Have a Great Day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, private and wonderful staff. Wonderful location and views. If you are looking for a quiet getaway, this is the spot.
Stayed 2 nights in Dec 2018
Response from Chandara Resort & Spa,Phuket TH on 5 Jan 2019
Dear Guests, We all is so happy to hear that; the resort environment is fulfilled your relaxing days with us. Hope to welcome you and your family again in the nearest future

8/10 Good

Richard

Close to Ao P.O. Marina
Short one night stay whilst visiting clients in marina next door, big villas great views friendly service.
Stayed 1 night in Aug 2018
Response from Chandara Resort & Spa on 5 Sept 2018
Dear Richard, Thank you so much for your staying with Chandara Resort and Spa, glad to khow of your plasant stay with us. Really hope to welcome you to stay with us again in Soon. Chandara Resort and Spa Team.

6/10 Okay

Verified traveller

Liked: Room comfort
Great location
The hotel has stunning views and a nice infinity pool. Access to the beach is great and is close to the Grand Marina if you are chartering a yacht. The hotel was pretty much void of guests due to the low season and as such, small things were left undone, such as removing dead cockroaches from our room and a giant spider from the toilet. When we asked to use the bicycles the hotel offers, they had no air in the tyres and the attendant seemed reluctant to fill them until we insisted. Bikes were also of poor quality. Restaurant did not serve everything on the menu due to the lack of guests too. Overall, it was fine for one night, but I am unlikely to return.
Stayed 1 night in Jun 2018
Response from Porn on 3 Aug 2018
Thank you very much for your kindly comment and feedback. All your suggestions are beneficial to the development of our services and staffs.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Place needs a makeover
None of the staff spoke any English so it was challenging to communicate. Our room was leaking from the rain and they gave me some dirty towels to wipe it up. There was 1 bath towel in the room on arrival for 2 people. No hand or wash clothes. This took several calls to resolve. The restaurant had no white or red wine but again couldn’t communicate this. I was finally offered a bottle of sparkling but had to buy the whole bottle. There was no bar or minibar. We did not see one other guest in 24 hours. The whole place is run down and dated. Would not recommend.
Stayed 1 night in May 2018

6/10 Okay

David, Phuket

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Peace and quiet
We stayed in villa 111 for 6 nights, found it very peaceful and comfortable. Pool villa had great views was generally clean, although maintenance was just average. The only issue we had that really does need improving is the breakfast, we could not eat it as was very poor and budget food just catering for the Chinese guests. Enjoyed the stay but would not return
Stayed 6 nights in Feb 2018
Response from Chandara Resort & Spa on 17 Apr 2018
Thank you for your reviews. I will passed this to my owner

8/10 Good

Howard, Geraldine NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSE TO AO PO MARINER
Stayed there prior to getting on our charter yacht from nearby mariner. Pleasantly surprised re size of our unit, and our private pool. Good 4 poster bed.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting resort
We chose to stay in this resort for 1 night due to it's proximity to the Ao Po Grand Marina, affordability and relatively good star rating on Expedia, google reviews, and yelp. Our experience was TERRIBLE. We arrived to be told that we were "upgraded" to a suite with a pool. On first glance we were excited until we started looking around. The resort was basically deserted. The staff spoke next to no english. The 2 tvs in our room were broken. The ceiling in the bathroom was collapsing from water damage. The faucet literally fell off the sink when touched. We chose to suck it up and spray ourselves down with bug spray before we went to bed because we arrived too late to find a new hotel only to wake up at 2 in the morning with food poisoning from the food we ate from their restaurant the night before. My husband got rushed to the hospital for a bacterial infection caused by the food poisoning and both of us needed antibiotics. This hotel looked like it could have been nice 10 years ago but was probably hit by a tsunami and never fixed up. Do not stay here - not worth the money AT ALL.

8/10 Good

Jim, Singapore

Liked: Cleanliness, staff & service, room comfort
Relaxing and quite paradise
Chandara is a place to go to meditate and enjoy nature. The Rooms are large and set in a Tropical forest setting with the sounds of wildlife all around. Also located nearby in the Ao Po Marina which is a nice place to visit and enjoy the dockside bar.

10/10 Excellent

Steve, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhurried and relaxed retreat
The resort consists of discrete villas spread about the central amenities complex and pool overlooking the ocean. The place is really quiet and relaxed - plenty to do around Phuket or do nothing at all.... Really friendly and competent staff, great restaurant, clean and well presented accommodation with WiFi (if you forget you are on holidays).

8/10 Good

Jean-Claude, Singapore

Liked: Property conditions & facilities, room comfort
Quiet, romantic getaway
The 4-poster bed with mosquito netting... huge bathtub... private walled patio... private pool with jacuzzi jets... outdoor shower... all-in-all a very quiet and romantic setting perfect for our Valentine's Day Weekend!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money and go elsewhere, very out dated now
Pontless upgrade to shift us in to a poor room, requested original booked room. Old hotel in dire need of refurbishment, this hotel gets rammed with tour busses morning and night and hundreds of tourists make their way through the hotel to access the tour boats, the hotel has made a temporary pier out of oil drums to accommodate 30 or more tour boats and this is rather noisy in the mornings and evenings. NOT so exclusive or relaxing, an old hotel trying new tricks to make cash, not recommended at all, try another hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay beg May 2014
We got an upgrade as the hotel was quiet, which was an unexpected bonus. the room was an apartment with indoor outdoor bathroom dressing room kitchenette etc etc

10/10 Excellent

PeterR, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hideaway on busy Phuket island
Stunning location on North East side of the island for rest and relaxation. Very well furnished and spacious rooms. Friendly staff with high service standards. Ideal location for tours into phang-nga bay from Au Po pier only 5 minutes taxi ride away. After a comfortable nights sleep one of the highlights for the day was the morning breakfast looking out over the bay - a simply stunning view. We enjoyed a fabulous four nights with our family and would love to go back.

10/10 Excellent

Verano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Rosalind, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: pool area very slippery; Value: Could be better; Service: Amateur; Cleanliness: didnt clean room one day; the mosquitos in that part of Phuket are particularly bad

10/10 Excellent

MR.ERIC, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Outstanding; Cleanliness: Pleasant;

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel with Great Service
Slightly old looking and 'tired' in certain areas. Gym facility poor, breakfast not in line with overal star rating of hotel. Service and transfer 1st class.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Die Anlege ist in die Jahre gekommen und ist renovierungsbedürftig. Das Frühstück war sehr mager und bei Abendessen viele Gerichte waren nicht vorhanden. Im Meer konnte wir auch nicht schwimen, wril daf wassrr sehr schmutzig war. Außerdem ist die Anlage sehr ausgeschieden, und in der Umgebung ist nichts.
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Kerstin, Deutschland/Brandenburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wer Phuket weg vom Massentourismus geniessen will, ist im Chandara genau richtig. Das Resort ist landschaftlich -traumhaft gelegen. Das Personal immer freundlich und sehr bemüht. Wir haben uns 2 Motorbikes für die Zeit unseres Aufenthaltes gemietet, so waren wir immer mobil & konnten auch die verstecktesten Winkel & Wege entdecken.Das Resort bietet einen Transfer for free nach Phuket-Stadt an.Die Villen sind sehr geräumig und durch die tolle Gartenanlage kaum einsehbar.Leider ist die Anlage ein wenig in die Jahre gekommen. Es sind einige Sanierungsarbeiten fällt.(Dächer ,Sanitär e.c.) Im Restaurant Eclipse haben wir sehr gut am Abend gegessen.Das Frühstück war nicht so abwechslungsreich. Alles in Allem fühlten wir uns sehr wohl & würden gern wieder kommen.
Stayed 10 nights in Nov 2019
Response from Chandara Villas Resort,Phuket TH on 22 Nov 2019
Dear Kerstin, We are glad to be part of your "Best travel experience" here in Phuket, Thailand. And thank you so much for the wonderful feedback and recommendation given to us. The Chandara Villas Resort, Phuket are all inspired to work hard to ensure the comfort ability and satisfaction of our guest. We look forward to welcoming you again on your next holiday. Wish you have every wonderful day!!. Chandara Villas Resort, Phuket TH Team.

10/10 Excellent

Take, Japan

Liked: Cleanliness, staff & service, room comfort
言葉が通じない時はありましたが、全てのスタッフの方々の接し方は素晴らしかったです。チェックアウト時にバーツを使い切って帰りのタクシー代がなく困って相談した際、タクシードライバーと交渉していただき、空港近くの換金所で換金して支払うことができました。非常に助かりました！
Stayed 2 nights in Oct 2018
Response from Chandara Resort & Spa on 14 Nov 2018
親愛なるタカ、 Chandara Resort and Spaにご宿泊いただきありがとうございます。 私たちは楽しい時間があり、あなたの休日を楽しむことを願っています。 お会いし、Chandara Resort and Spaですぐにご滞在をお待ちしております。 良い一日を過ごしてください！ チャンダラリゾート＆スパチーム。

2/10 Terrible

laetitia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vetuste
Hotel tres vetuste
Stayed 1 night in Dec 2017
Thank you for your comment.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

8/10 Good

Albert, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good surprise in an unexpected place
Very good location by the sea but not in a conventional way the hotel is built on a kind of small cape so the view is great from many places The hotel has large rooms but above all the staff is extremely nice and helpful

6/10 Okay

Carlos E

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Phuket
El hotel es muy bonito pero le falta mantenimiento no estuvimos mucho tiempo ya que lo usamos como transición a la Ao Po grand Marina para tomar un barco allí pienso que si mejora el mantenimiento puede ser un hotel recomendable

4/10 Poor

taka512tr

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
ん～～。
スタッフは親切ですが、レストランは1つ。お客は入っていません。　客室は広いですが、1泊　10万円（2ベッド　ビラ）でしたらもっと良いホテルがあります。　値段が安ければありかもしれません。

8/10 Good

T&A, JP

Liked: Cleanliness, property conditions & facilities, room comfort
のんびり過ごすのに良いホテル
GWに5泊しました。STUDIO POOL VILLAからONE BEDROOM POOL VILLAへアップグレードして頂きました。 部屋へ到着後、ウェルカムワインのボトルとオードブル、フルーツが部屋へ届きました。 部屋はとても広く、快適に過ごせました。備え付けのアロマポットのオイルは毎日補充され、部屋のプールも清潔です。ベープマットも部屋に装備されています。 各VILLAの入り口やホテルのエントランスなどには水面に浮かべた花びらのデコレーションが毎日入れ替えられていました。 ホテル敷地内には見たこと無いような花々が咲いていて見て歩くのも楽しいです。 スパの部屋は綺麗で技術も良いと思います。 レストランはタイ料理は美味しいですが品種は少なめ。西洋料理のお味は今一つです。英語の判らないウェイターさんもいました。 売店は基本的に鍵が掛かっていて、近くにあるフロントの人に身振りでアピールすると開けてもらえます。 ホテルスタッフは基本的に素朴な印象ですが応対は好感が持てました。 このホテルはアクティビティーツアーの船の発着場になっているようで、朝夕はツアー参加の大勢のロシア人がホテルエントランスに溢れます（何故かほぼロシア人）。 宿泊客は欧米人も若干はいますが中国人が殆どでした。次いで韓国人。 ホテルのビーチはあまり広くはありません。海水の透明度は低いです。干潮時はかなり水が引き、ぬかるみが現れるようです。プールでごろごろ過ごす方が良いと思います。 このホテルは静かなエリアにあり、周りの徒歩圏内にはかなりローカルな売店兼飲食店が1件くらいあるだけです。 パトンやプーケットタウンなどの大きな街からも遠いので、ホテルでのんびり過ごしたい人向けです。

6/10 Okay

まめ

Disliked: Cleanliness, staff & service, property conditions & facilities
ローカルホテルならば妥協できるが
空港から近く、東海岸に面している雨季でも海は穏やか。ホテルの状況は写真の通りである。NHKも受信できるし、部屋のWiFiも十分なスピードである。ビラの入り口の花を毎日取り換えるなど、従業員は純朴で、ホテルの努力は認められるが、料金相応のサービスレベルかという点には大いに疑問が残る。私が経験した事実は次のとおり。到着時ベルが不在、自分で荷物を車から降ろす。ビラのリビングの絨毯に前客が食べこぼしたポテトチップの小片がいくつも残存、バスルーム・トイレに髪の毛＝掃除がきちんとできていない。給湯温度が上がらず、ほとんど水状態＝ローカルのホテルと思えば問題ないが・・・。洗面所のコップに水アカがこびりついている。カーテンにはしみ、テーブルはラッカーがはげた跡だらけ。ちなみに主たる外国人は、中国、韓国人のようである。

10/10 Excellent

Sakki, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また機会があったから必ず行きます！
年末年始に４泊しました。 到着すると、支配人から特別にと、Studio Villaから１Bedroom Pool Villaへアップグレードの上、ウェルカムワイン１本とアペタイザーをプレゼントしてくれました！ レセプションの建物から離れていても部屋まではバギーで送迎してくれるので、とても厚遇してもらっている気分を味わえます。 部屋はベッドルームとリビングが別になったタイプで、キッチン、ダイニングもあります。 お風呂は広めのバスタブとシャワールームが別になっており、ここだけでひとつの部屋になりそうなくらいの広さ。バスルームからプールへ行く扉があります。 到着が深夜だったため、空港で借りるレンタカーを翌日で予約していたのですが、翌日に空港まで行きたいとレセプションに伝えると、「空港まで戻るのはお金がもったいない」とわざわざレンタカーやさんにホテルまで運んでもらうように手配までしてくれました。 ラチャヤイ島、シミラン諸島へいったり、食事をパトン、カタビーチで取ったりとかなり動き回った旅でしたが、とにかく部屋は広くて快適そのもの。外からは虫の泣き声以外聞こえてこないくらいに非常に静かなので、部屋に戻ると、本当にリラックスすることができる環境でした。 朝食やNew Year’s Eveにいただいたガラディナーもとてもおいしかったです。（宿泊料金に含まれていました！） 蚊に刺されるかなと思っていたのですが、部屋まで行く道には「夕方１７時~１８時に虫除けの薬品散布を行うのでご注意ください」との看板があり、実際に蚊に刺されるということは外のテラスでのんびりしている時以外は全く刺されることがありませんでした。 スタッフの方々も非常に親切で、困ったことには出来る限り相談に乗ってくださるし、何よりみなさん非常に温かい笑顔で迎えてくれるので、ほっとさせられます。 レンタカーなどの手段がないと外で食事をしたり遊びに行ったりするには非常に不便なエリアなので、レンタカーを使うことを強くすすめますが、リゾートだからこそののんびりとした時間をすごしたい方は、間違いなくお勧めのホテルです。また機会があったから必ず行きます！