Ouled Mtaa Holidays from £207

I booked a room at Riad Lalla Khadija, but when I arrived, they sent me to a different property instead of the one I had reserved. This was not what I booked or expected. To make matters worse, I also saw a rat at the property they moved me to, which was completely unacceptable and made me feel very uncomfortable.

Lovely place to stay, nice settings, friendly staff however the menu was poor, there were lamb and steak meals on the menu but they were not available, Soft drinks were very poor, they run out of Coke by second day, sprite on 3rd day and all that was left was water / tonic or lemon… also poolside bar was not open once - used for storage. The indoor heated pool was cold and the jacuzzi was dirty and not in use WiFi was also hit and miss, and the reception was not the best

The staff was good even if there was some difficulty to communicate(French to French). Room was okay, beds were not the most comfortable. Bathroom was discussing, the kitchen walls was white with black stains and the water from the shower was going all over the bathroom. We were not able to get toilet paper from the staff. It would be nice if the pool on the roof was having water in it.

Small riad located outside the medina. You need to be prepared to deal with staff who can be quite persistent in trying to sell extra services despite our refusals. We eventually booked and paid for an airport transfer through them. They had also offered us a takeaway breakfast, which we never received. We ended up without transportation in the middle of the night, having to figure things out ourselves, and they refused to issue a refund