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Reviews of Sonder Arlo

Sonder Arlo
88 Albert Street, Ottawa, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 98 out of 131 reviews" "
Rating 8 - Good. 24 out of 131 reviews" "
Rating 6 - Okay. 6 out of 131 reviews" "
Rating 4 - Poor. 2 out of 131 reviews" "
Rating 2 - Terrible. 1 out of 131 reviews" "

9.6/10

Cleanliness

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jo Ann Leigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Free locker storage for your belongings. All tourist attractions are walkable within 20 minutes. Fast and convenient check in/out.
Stayed 3 nights in May 2024

8/10 Good

ANIELA DELA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Chloe

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience at Sonder, very comfortable rooms and felt safe and cared for in a new city. No fan in the washroom and no coffee filters provided for the complimentary coffee, but other than that it was a very positive experience.
Stayed 4 nights in May 2024

10/10 Excellent

Camille

Liked: Cleanliness, property conditions & facilities
Excellent location, fantastic market right next door.
Stayed 3 nights in May 2024

10/10 Excellent

H

Liked: Cleanliness, amenities, property conditions & facilities
Clean, compact and well equipped studio. Great location for walking to major attractions and good transit options.
Stayed 4 nights in May 2024

6/10 Okay

Shelley, Woonsocket

Travelled with family
Liked: Cleanliness, amenities
Elevator wasn’t working at the time that people were checking in and when we needed to bring a lot of things down to our car. We needed to take the stairs down from the 5th floor and had to lug our luggage and a ton of bags down the stairs. Not fun. And, parking is not onsite or convenient to location of this particular Sondor.
Stayed 6 nights in May 2024

8/10 Good

Miriam Jan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Darryl

Liked: Amenities, property conditions & facilities
Accommodation was excellent. Nice beds, bathroom and kitchen area.
Stayed 2 nights in May 2024

10/10 Excellent

Yang, Minneapolis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Everything is fine except the construction noise sometimes across the street. The earplug helps. Thank you.
Stayed 5 nights in May 2024

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I wish they recycled and had a green bin option. The room was clean, quite and very comfortable. It was nice to have dish soap provided.
Stayed 3 nights in May 2024

10/10 Excellent

Jungsoo

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Malek

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were in room 200, which is at the back of the building. The ventilation was terrible - we had smells (food, cigarettes) coming in through the vents, and couldn't open the window when we cooked so all our clothes ended up stinking. The location and facilities were good though - good gym and laundry room was free. Staff were friendly and helpful, except for we asked for some maintenance because our door squeaked and no one ever came. On the sustainability side, the shampoo, conditioner and body wash were in bulk dispensers, which is great! Nice products too. But there was still a small bar of soap and some body lotion in mini packaging - these should be replaced by bulk products too. And the toilet paper rolls and dishwasher tablets were individually wrapped - what a waste of packaging. Those things should be improved.
Stayed 11 nights in Apr 2024

10/10 Excellent

D Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great spot at a fair price in the heart of downtown Ottawa
Stayed 3 nights in Apr 2024

10/10 Excellent

daniel

Business traveller
Liked: Amenities
This is a great quality and affordable option in downtown Ottawa. A few steps to the NAC, National Gallery and about a 30min walk to the Canadian Museum of History. Not a lot of late night food options nearby, but that’s Ottawa.
Stayed 2 nights in Apr 2024

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to everything. Quiet and private space. Easy navigation.
Stayed 6 nights in Apr 2024

8/10 Good

Felicia

Stayed 3 nights in Apr 2024

10/10 Excellent

FADILAH

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mojgan

Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Stayed 3 nights in Apr 2024

8/10 Good

Rodolfo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

hualin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 2 nights in Apr 2024

10/10 Excellent

Filomena St.

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a perfect location to enjoy downtown Ottawa and all the interesting sites.
Stayed 3 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Tanya

Liked: Cleanliness, property conditions & facilities
Overall it was a great stay, however, I was given no warning about the construction happening directly outside my window and was incredibly shocked to be looking straight at someone looking straight back at me
Stayed 5 nights in Apr 2024
Response from Sonder on 30 Apr 2024
Hi Tanya, your feedback regarding ongoing construction is important to us. We'll review our listing and work to ensure a construction disclaimer is displayed more prominently. We hope to host you again and show you a better experience.

10/10 Excellent

Heather

Stayed 4 nights in Apr 2024

10/10 Excellent

Cole

Liked: Cleanliness, property conditions & facilities
Great room, WiFi, bed and shower. Nice to get back to after tiring days
Stayed 7 nights in Mar 2024

8/10 Good

Ajay

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was good. Nothing extraordinary. They didn’t have bottled water in the room.
Stayed 2 nights in Apr 2024

8/10 Good

Pawan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was in good condition.stay was good, however it was noisy and not easy to sleep in night due to unplanned construction is going on in this are.
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Well located property with amenities in the property and also dining and shopping nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yonatan

Liked: Cleanliness, amenities, property conditions & facilities
The persons working so amazing Mosef and the black guy i don't now his name so helpful guys i like the his smile and house keepers also doing good job i love it
Stayed 1 night in Mar 2024

6/10 Okay

Eliane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok overall, great location, handy access with pin codes instead of cards, lockers to leave luggage after checkout as needed, functional...however the mattress was too firm, not comfortable at all compared to surrounding hotels. Also, there was a fire alarm one evening which is understandable, it happens but keep in mind these are self contained units with kitchenette so practical, but at the same time alarms are more likely to go off as people are cooking with oven and the fan is not very powerful.
Stayed 3 nights in Mar 2024
Response from Sonder on 8 Apr 2024
Hi Eliane, it's great you enjoyed this location. Your thoughts are important to us and we'll relay your feedback to our team. We hope to host you again in one of our 40+ cities worldwide.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my first time at a Sonder. Will definitely stay again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ifeanyi

Travelled with partner
Liked: Property conditions & facilities
No place to park car
Stayed 9 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Jacob

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was no hot water most of the time I stayed there. Other than that this is a great place to stay
Stayed 3 nights in Mar 2024
Response from Sonder on 13 Mar 2024
Hi Jacob, we're sorry for the hot water issue in your space. Our team will look into this and work to remedy any present issues. In the future, feel free to reach out during your stay, and we'd be happy to help. We hope to host you again and show you a better experience.

10/10 Excellent

Henock

Stayed 2 nights in Feb 2024

10/10 Excellent

Angie, Pickering

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay for our first trip to Ottawa with our young daughters.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rotessa Mae

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Smooth check in and check out process. Room was clean and complete with essential amenities, and aesthetically pleasing with modern set up. Front desk and cleaning personnels were friendly and accommodating to questions and inquiries. Located in the heart of downtown Ottawa. Will surely book another Sonders next time.

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Location. Staff are friendly. It is convenient to have the laundry facilities onsite (no charge). The keypad at the entrance of the building didn’t work, unless you press real hard. They should replace it. I did get too many email reminders from their App, which was annoying. Did not know that this runs like an Rbnb.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bill

Liked: Property conditions & facilities
Excellent concept. Felt very safe. Mini apartment style living
Stayed 2 nights in Feb 2024

10/10 Excellent

Wagema

Liked: Cleanliness, amenities, property conditions & facilities
I’ve had an amazing stay at Sonders Arlo. Very clean and staff was friendly. If I ever visit ottawa, I will book my stay with them again. The only downside was finding parking, which is understandable since it’s located in downtown. There are designated parking areas but for an hourly price.
Stayed 5 nights in Feb 2024

6/10 Okay

Kassandre

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bed was comfortable, there was plenty of storage and the room in general was nice. I had requested a room clean on the second day as there was hair when I first got there and a lot of dust bunnies everywhere. They came and redid the bed but did not vacuum and there was more hair in the bed, I don’t have any hair so it couldn’t have been mine. The ac/heating was weird, I had put the ac on as it was hot, but it kept switching back to heating in the middle of the night. I ended up turning the whole system off but it would randomly turn back on. The ventilation system for the oven is not great, someone made food at 1am and the smell was intense in my room.
Stayed 3 nights in Feb 2024
Response from Sonder on 28 Feb 2024
Hi Kassandre, we're sorry for the inconveniences you encountered during your stay. Your feedback regarding cleanliness and maintenance issues will be shared with our team to ensure improvements are made. We'll also investigate the HVAC and ventilation concerns to prevent similar occurrences in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location. Lots of shops and restaurants within walking distance. On site parking would be nice. Sonder has another location 2 blocks away with underground parking which we were able to use for $25/day. A little inconvenient but no big deal. Only a 5 minute walk. Kitchenette was great and bed was very comfortable. Early check-in was available but only by paying an extra fee even though the room was ready to be occupied which was a bit of a turnoff and the only way to deal with this was through the app. They had storage lockers in the basement intended to store luggage before check in time if needed however the lockers were all in use so we really had no other option but to pay the early check in fee. $30 cost allowed us to check in one hour earlier. Check in instructions are supposed to be emailed 72 hours before checking in however I didn’t receive it and had to call the morning of check-in to have it sent to me. Aside from the few things it is a great place to stay in Ottawa!
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Very helpful and accommodating.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ben

Stayed 2 nights in Feb 2024

10/10 Excellent

Tara

Stayed 9 nights in Feb 2024

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Confusing because there are two Sonders nearby each other.. very helpful staff! Fire alarm going off in unit near us then a real fire alarm at 11:30 pm one night. Very noisy near the bus routes.
Stayed 2 nights in Feb 2024

6/10 Okay

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Left 5 days early and recieved no credit.
Stayed 7 nights in Feb 2024
Response from Sonder on 16 Feb 2024
Hi Christina, we'd like to learn more about this. Please reach out to our 24/7 support team. We look forward to hearing from you.