Superior Japanese Style Room with open air bath | Deep-soaking bathtub
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Reviews of Kangetsuen

3.5 out of 5
Kangetsuen
14-2 Tokachigawa Onsen Minami, Otofuke, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 388 reviews" "
Rating 8 - Good. 150 out of 388 reviews" "
Rating 6 - Okay. 44 out of 388 reviews" "
Rating 4 - Poor. 10 out of 388 reviews" "
Rating 2 - Terrible. 5 out of 388 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tan Kok

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff at the counter don't seems to be able communicate effectively. We checked in quite late and we were told about dinner need reservation before specific time resulting we headed out nearby ramen shop but were not accepting anymore customer. We went back to our room and order for room service but was declined because the staff couldn't speak english. We snacked on our biscuit at the end as our dinner.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
列車での北海道の旅の途中で、チェックインが遅くなったので、夕食の時間に間に合わなく、当日素泊まりで予約し、朝食だけを翌日付けて頂きました。近辺の事もあまり知らずに来たのですが、泊まってみて、景色もお部屋も温泉も素晴らしい宿でした。スタッフのみなさんにも親切に対応して頂き、たいへん心地よく過ごす事が出来ました。次は、のんびりと連泊したいと思います。
Stayed 1 night in Jan 2023

8/10 Good

Shiro

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended
The food was amazing. The room was very clean and the tea set in the room was really nice. The bath was great, too.
Stayed 1 night in Aug 2022

10/10 Excellent

SHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The hotel is just excellent. I would come back here every year. I was happy with everything except the smoky elevator near the bath. Hope that the tobacco smell will be gone before I get back here.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spot :)
Hidden gem well worth while finding out with excellent views, onsen (including rooms w private onsen), food and apparently large meeting facilities. Not many international visitors counted as a bonus.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.room, especially twin rooms we stayed, very new and modern
Stayed 1 night in Nov 2019

8/10 Good

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional hotel with big rooms in a quiet area
Big traditional hotel with good onsen in a relatively quiet area. We opted for the Western style Japanese room which was very big and comfortable. Room still has traditional ryokan feel but with twin beds which we opted. Dinner was served in a big dining area (which looks a little dated) with few other couples but we were not provided the crab plan as we had indicated. Request to change the main course of beef or scallops to crab was also dismissed. Buffet breakfast was served here and was reasonably good. We enjoyed the outdoor onsen. Service staff at reception and restaurant were helpful but could hardly communicate in English. There was nothing to explore on foot in the surrounding areas so we rested in the room till dinner time.
Stayed 1 night in Sep 2019

10/10 Excellent

miguel, malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its very far from alot of areas. but if you're heading near furano, this place isn't too far off. dinner and breakfast is provided. facilities are awesome and the private onsen in the room made the distance worth every penny. perfect for a getaway from city life and rest and relaxing holiday.
Stayed 1 night in Feb 2019

8/10 Good

KOK ENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yan Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Kam, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but unfriendly check in staff.
Nice and spacious room with comfortable bed and pillow. Unfortunately the check in staff and check out staff were very unfriendly.
Stayed 1 night in Aug 2018

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast was good. The private Onsen was comfy. Staff are nice and friendly.
Stayed 1 night in May 2018

6/10 Okay

K, Hong Kong

Liked: Staff & service
One night stay for a family of 3
Old hotel. Old room, furniture and other facilities. Staff is very helpful and friendly.
Stayed 1 night in Feb 2018

10/10 Excellent

Hermes, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful staff and nice hot springs
We really enjoy the stay. The food are tasty, the hot springs are great and really comfortable. We also really appreciate the staff who are really helpful. Although they can’t speak english well, they still willing to listen and try to help. I would like to recommend this hotel to people who want to have a relax hoilday.
Stayed 2 nights in Dec 2017

10/10 Excellent

MAN KIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

jusME, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the 6 hotels stayed in hokkaido
This was the first n best hotel of the 6 hotels stayed during my trip. Staff was very friendly and took time to lead us to our room and explain details on the onsen use. Took half board and very happy with the dinner n breakfast. Quality of food was good. Ambience was homely. The best part was no group tours. Room was jap style and amenities were well equipped. Futon abit thin for me but it was still ok. Overall, a relaxing and homely stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
令人放鬆的好飯店
飯店服務人員笑容可掬，湯屋設計舒適恰當，下次要再來入住。
Stayed 1 night in Jun 2017

6/10 Okay

Rudy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful onsen resort. Room come with very good river view. Area were tranquil and healing. Syaff are great and meals awesome.

10/10 Excellent

Hisako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot springs with great food
Huge breakfast and dinner were included in price. Cool, Private outside hot bath came with the room. The view of the Tokachi River in snow from the hot tub was spectacular!

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I stay
I really like this hotel.. I m surprise when they realize I m non Japanese, they get a staff can speck English to help me to bring my room n show me the place.. Also I like the private onsen inside my room it come as a surprise as I did not opt for an private onsen room .. It first time I have a private onsen .. Location, I think it ok in the surrounding, their provide free transport from obihiro station to hotel. Food, as in winter many shops closed, but still I manage to get food.. I didn't get the full board, as I wanted to try other food beside hotel. But they have ramen stall open at 9pm -11pm.. Interesting to open biz for 2 hrs but it serve good ramen. The hotel also provide transportation to n fro to the ice festival event.. Over my 16 days trips, this is one hotel I love most n will come back again

8/10 Good

Yiu Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good service, good hospitality, with a few Taiwanese working there that can assist anytime if any communication issue....

10/10 Excellent

KoonYinWelly

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very nice environment and service
Service is great, with fluent English speaking receptionist Can do shopping over there easily and tax refund Nice hot bath available There's a nice coffee shop in the wood but unfortunately i dont have much time to spend The only thing to disappoint is the room, there's an empty can under the can not being cleaned, and the room is full of cigz smell even i as a smoker dislike it.

6/10 Okay

Chen Yan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice
The hotel is pretty old and run down, the rooms need to be rejuvenated and much bigger in size.

10/10 Excellent

Ching Ho Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernized Traditional Onsen
The stay was nothing but spectacular. From the moment of arrival until the last moment, the staff were extremely friendly and very accommodating. Food was great and most important of all, the spa was very very relaxing

10/10 Excellent

#AprilTong, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff. Will stay again!
Truly incredible stay. The staff were super friendly and helpful, absolutely amazing onsen waters, and luscious cuisine with regional ingredients. Will have to make this my regular stop.

8/10 Good

Kim Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It's worth to stay

10/10 Excellent

K W, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent Japanese spa hotel by the riverside
A great relaxation stay for a family of four

6/10 Okay

IJU, Taiwan

It's ok
It's good for the price

8/10 Good

Poh Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner buffet was only fair, but the morning buffet was delicious. Free shuttle bus to/from the hotel to Obihiro station. Nice and friendly hotel staff.

8/10 Good

YUK PUI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
停車場很大，方便自驚遊人士。自助早餐晚餐也不錯，只是連住兩晚有欠新鮮感。
Stayed 2 nights in Mar 2024

2/10 Terrible

Takamaro

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
隣の部屋の音が聞こえて寝れなくて、最悪でした。 もう2度と泊まろうとは思いませんでした。
Stayed 1 night in Feb 2024

8/10 Good

EMIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024

10/10 Excellent

Wei-Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

FUMIHIKO

Stayed 1 night in Jan 2024

8/10 Good

mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

KOICHI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良い温泉でした♨️
Stayed 1 night in Jan 2024

10/10 Excellent

あゆみ

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Napi

Stayed 1 night in Nov 2023

10/10 Excellent

Tsz Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the best hot spring hotel I stayed!! Highly recommended
Stayed 1 night in Nov 2023

8/10 Good

Shiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
接客が丁寧で良かった。ビュッフェはメニューが豊富で楽しく食事ができた。
Stayed 1 night in Nov 2023

8/10 Good

まさこ

Stayed 1 night in Oct 2023

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫泉大浴場和房間內的戶外溫泉不錯，環境清幽，泊車方便自駕遊，值得一試
Stayed 1 night in Oct 2023

8/10 Good

misako

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物は少し古さを感じますが、食事はとても美味しかったです。朝食にあった勝手丼は　いくらが食べ放題で　最近滅多に見られないバイキングでのイクラがあり感動でした‼️。夕食にあったソフトクリームも牛乳味であっさりとしていて　とても美味しかったです。
Stayed 1 night in Oct 2023

10/10 Excellent

YUNGCHUAN

Stayed 1 night in Sep 2023

10/10 Excellent

ting long

Stayed 1 night in Sep 2023

10/10 Excellent

Hajime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023