"Second stay, we had a bad experience firt time due to a dirty room, broken air conditioning, and shower, body wash hair shampoo missing from the bathroom. Rang and spoke to reception before arrival asking for there to checks done. We arrived and got an earlier check in due as the room was ready brilliant, got up to the room nice and clean 👌 brilliant.
Unpacked and went out.
Got back jumped onto the shower to find no conditioner and very little hair shampoo, rectified next day as we spoke to reception. Air conditioning set to 18 deg but room was hot again raised with reception and given a fan that registers 22 and for the 2 day we where there it never went lower even set at 18 too hot to have a good night's sleep. Apparently all the mattresses where changed last year by gad there hard had to ask for a topper to soften it up to get a better nights sleep due to the back and hip pain in the morning second night was better just too hot.
M lounge quality has dropped in the 18 months from the last visit,
Jams gone to cheaper brands cerial range dropped breakfast range smaller lack of hash browns. Friday cakes and afternoon tea where stail and then Apparently not available sat or sunday. Disappointed with a return visit, coming home tired, frustrated and fed up that even with a call to raise issues beforehand and apparently ignored 🙁 😔. Lovely position in town "
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