Otanche Holidays from £915

The room was very clean and staff very friendly

Great place. My wife and i always stay here

the staff are great, the room elegant but contemporary and the shower just fantastic.. great place to stay

was very satisfied with the cleanliness of the hotel and the overall quality of the food. The amenities were well prepared, and both dinner and the breakfast buffet met my expectations in terms of menu and quality. However, I was very disappointed with the service from the staff. I travel frequently and have experienced many hotels, but I have never felt the need to write a review like this before. The shuttle bus driver was extremely kind and welcoming. However, the staff at check-in were not. The first room assigned to me was very far from the elevator. I assumed the hotel might be fully booked. When I entered the room, it faced residential houses and there was loud music noise, so I requested a room change. The staff changed it, and the new room was located near the elevator and was quiet. If the hotel was not fully booked, I believe this room could have been assigned to me from the beginning. After receiving the new room assignment, I carried all my luggage there, but the door would not open. I had to bring all my bags back to the front desk. The staff member inserted the key card into the reader and realized they had given me the wrong key. They laughed with another staff member and then handed me the correct key, simply saying, “Now it’s ok,” without any apology. I feel that this level of service does not match the standard of the hotel’s facilities. I believe that paying attention to even small details would help elevate the hotel to a much higher standard.

Great attention courteous