Exterior detail

Reviews of Cobblestone Hotel & Suites - Orrville

2.5 out of 5
Cobblestone Hotel & Suites - Orrville
1720 North Main Street, Orrville, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 599 reviews" "
Rating 8 - Good. 128 out of 599 reviews" "
Rating 6 - Okay. 30 out of 599 reviews" "
Rating 4 - Poor. 16 out of 599 reviews" "
Rating 2 - Terrible. 19 out of 599 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Loren

Travelled with partner
Great
Stayed 1 night in Apr 2024
Response from Jim on 22 Apr 2024
Thank you for staying and allowing us to make your stay great. Come back soon.Jim SnyderGeneral Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff.
Stayed 1 night in Apr 2024
Response from Jim on 22 Apr 2024
Thank you for staying and sharing. We hope to see you in the near future again.Jim SnyderGeneral Manager

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Jim on 30 Apr 2024
Thank you for the 5 star review. We hope to see you again.Jim SnyderGeneral Manager

6/10 Okay

Kristy-Anne, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear the people in the room above me & rooms beside me. Friendly staff & clean rooms, but didnt sleep great due to the guests above making noise until after 3am. Super frustrating.
Stayed 2 nights in Mar 2024
Response from Jim on 22 Mar 2024
Thank you for staying with us and sharing about your experience. We are sorry that other guests caused noise and a less than desirable nights rest. Did you contact our overnight desk staff about the noise? They are usually able to quiet down and resolve the issue very quickly. I am pleased that you found our staff to be friendly and the room clean. We hope your next stay is more relaxing and quiet.Jim SnyderGeneral Manager

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well maintained, clean, friendly staff, and has a comfortable feel
Stayed 1 night in Mar 2024
Response from Jim on 15 Mar 2024
Thank you for noticing what makes the Cobblestone special. Our attentive and dedicated team want to make every guest feel welcomed. We hope to see you in Orrville again.Jim SnyderGeneral Manager

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a beautiful little town, very clean, and the staff was great!
Stayed 1 night in Feb 2024
Response from Jim on 15 Feb 2024
Thank you for staying and sharing about your stay. We enjoy hearing that our guests had a great stay and we hope to see you again.Jim SnyderGeneral Manager

6/10 Okay

Katie

Travelled with family
Liked: Staff & service
The pool was dirty and needed cleaned. Kids were disappointed.
Stayed 1 night in Feb 2024
Response from Jim on 5 Feb 2024
Please accept our apologies for the issue during your stay. Our staff tries to keep everything as clean as possible. We are adjusting the cleaning schedule of the pool area to prevent this from occurring again. There are some marks in the pool bottom which appear dirty but are flaws in the pool coating. We hope your next stay will show the improvement in cleanliness of the pool area.Jim SnyderGeneral Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place friendly staff
From the moment we walked in to cobblestone the employees were very friendly ! Telling us a little about the area, places we have to check out before we go . They have a bar with a great variety of drinks wil definitely stop in again
Stayed 1 night in Feb 2024
Response from Jim on 5 Feb 2024
Thank you for staying with us. We love sharing what makes Orrville a great place to visit. Our team wants to make everyone feel welcomed and valued. We can't wait for you to stay with us again.Jim SnyderGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Overall a decent hotel. Staff are friendly, amenities are great, breakfast was hot and appears fresh. The only issue we saw was cleanliness. We found some hairs on and under the pillows and in the bathroom on the fllor and in the shower.
Stayed 2 nights in Jan 2024
Response from Jim on 29 Jan 2024
Thank you for sharing about your stay. I am sharing the comments with our staff. Our housekeepers are truly disappointed that they didn't make your stay perfect. They have pledged to be more vigilant to the small details and make sure they don't miss any hairs.We hope your next stay is problem free.Jim SnyderGeneral Manager

2/10 Terrible

Ben

Stayed 1 night in Jan 2024
Response from Jim on 22 Mar 2024
Please accept our apologies for a stay that did not meet your expectations. I am concerned that this wasn't shared with us sooner so that we could resolve whatever problems you experienced and caused you to post a poor review. If you would like to add additional information please contact the hotel directly.Jim SnyderGeneral ManagerCobblestone Inn & Suites Orrville

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jim on 29 Jan 2024
Thank you for reviewing us. We look forward to seeing you again.Jim SnyderGeneral Manager

8/10 Good

Urban

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jim on 20 Dec 2023
Thank you for the recent stay with us in Orrville. We enjoy getting feedback from our guests. We hope to see you again.Jim SnyderGeneral Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay!!
This is our second stay here. Can’t beat the price for the quality. Nothing elaborate…just clean and adequate.
Stayed 1 night in Dec 2023
Response from Jim on 18 Dec 2023
Thank you for returning for another stay at the Cobblestone Hotel & suites in Orrville. We enjoy knowing we have earned your loyalty.Jim SnyderGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim on 18 Dec 2023
Thank you for staying with us in Orrville. We hope to see you again. Jim SnyderGeneral Manager

6/10 Okay

Jacquelyn

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Jim on 20 Dec 2023
Thank you for staying with us. We hope your next stay will be more enjoyable and we will be worthy of a better survey response.Jim SnyderGeneral Manager

4/10 Poor

Jeremy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tv didn't work on the first day they told me it would be fixed the following day didn't happen they told me they would adjust my bill so when checking out i ask the about adjusting my bill they said they couldn't because i didnt book through them directly ive stayed there multiple times not sure i will again
Stayed 2 nights in Dec 2023
Response from Jim on 13 Dec 2023
Please accept our apologies for the tv issues. We have contacted our service provider and they are trouble shooting the connection problem. The second tv in the suite seems to be unaffected by the current issue. I do see where the rate was discounted from the original booking rate and the pet fees were also waived at 25 per night. I hope your next stay will be problem free.Jim SnyderGeneral Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great. We were pleasantly surprised to discover the Smuckers store just down the road, something new to see on our way to go to Lehmans Hardware store. The staff was good, the rooms were clean, shower was hot and the bed was really comfortable. The price was great.
Stayed 1 night in Dec 2023
Response from Jim on 12 Dec 2023
Thank you for making the Cobblestone a part of your trip to Lehmans's Hardware. Many of our guests also include the Smuckers store and PGraham Dunn as part of their visit. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
It was fantabulous
Stayed 1 night in Nov 2023
Response from Jim on 12 Dec 2023
Thank you for staying with us. We love hearing that your stay was fantabulous. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a surprise for us. It far exceeded our expectations in every way. You will not be disappointed!
Stayed 1 night in Nov 2023
Response from Jim on 4 Dec 2023
Thank You for staying in Orrville. We love hearing how our guests enjoyed their stay and we hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here and everything about the stay was great!
Stayed 1 night in Nov 2023
Response from Jim on 20 Nov 2023
Thank you for returning for another stay with us in Orrville. We realize there are many options and to have earned your continuing business we are truly thankful. We look forward to seeing you again.Jim SnyderGeneral Manager

10/10 Excellent

Lee Ann, Warsaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind service
Stayed 1 night in Nov 2023
Response from Jim on 20 Nov 2023
Thank you for choosing to stay with us. We hope your future travel plans will bring you back to us.Jim SnyderGeneral Manager

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023
Response from Jim on 12 Dec 2023
We are sorry you did not cancel in time to receive a refund. We hope your future travels are problem free.Jim SnyderGeneral Manager

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good room for the price. Room was clean except for the floors
Stayed 1 night in Nov 2023
Response from Jim on 16 Nov 2023
Thank you for sharing about your stay. I have met with our housekeeping team and addressed the concern about the floor cleanliness. This will show great improvement on your next stay.Jim SnyderGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Firm beds
If you like a FIRM bed stay here! The beds were so hard over half our group left early! We were miserable, very little sleep. It’s clean, quiet, AMAZING full hot breakfast.
Stayed 1 night in Nov 2023
Response from Jim on 6 Nov 2023
Thank you sharing about your stay. We have many guests who enjoy the firmer beds and the support they offer. I am truly sorry the bed comfort did not provide a more restful nights stay. I am pleased that you enjoyed breakfast and the cleanliness of the hotel.Jim SnyderGeneral Manager

2/10 Terrible

Brian, Orrville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To be honest it was a nice hotel but I had problems with check in through Expedia when I arrived. Management couldn't or wouldn't resolve the issue so I stayed somewhere else. Expedia customer service secured me a different hotel and took care of the issues. Overall it was a good experience.
Stayed 1 night in Nov 2023
Response from Jim on 6 Nov 2023
I am sorry there was an issue with the reservation integrating into our system This was resolved in less than 15 minutes when brought to our attention. We realize you had stayed the night before with no problems checking in. I hope we can resolve the problem before you stay again.Jim SnyderGeneral Manger

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orrville is a quiet farming town. I was visiting for business and Cobblestone was the most conveniently located place, but I was happy with the accomodations.
Stayed 4 nights in Oct 2023
Response from Jim on 1 Nov 2023
Thank you for visiting our small town of Orrville Ohio. We love seeing our business guests post reviews of their stay. We realize how many nights you stay somewhere other than home for your job. We hope we made the Cobblestone hotel one of your favorites places to stay. We look forward to your next reservation.Jim SnyderGeneral Manager

8/10 Good

Angela

Travelled with family
Liked: Staff & service, amenities
The room had a musty odor, when air conditioning was not on. I believe from previous animal in room. It is a pet friendly hotel i would have housekeeping ensure to sweep all areas and i would do a odor powder sprinkle each time when sanitizing floor there was stains on the pull out couch and dog food underneath of it. This was taken care of as soon as staff made aware Hotel staff was very attentive when asked for any linens or towels or toiletries. Also knowledgeable about the surrounding areas. The breakfast was very good. The pool was clean and well kept up.
Stayed 3 nights in Oct 2023
Response from Jim on 1 Nov 2023
Thank you for staying and sharing about your stay. Our housekeeping team is aware of the small things that they missed in your room when preparing it from the previous guest. They are truly sorry that they failed on some key points. It is good to hear how responsive and helpful our team of associates addressed the issues. We hope a future stay will be more enjoyable.Jim SnyderGeneral Manager

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Stayed 3 nights in Oct 2023
Response from Jim on 27 Oct 2023
Thank You for staying and making us a TEN. Our team loves hearing that your stay was worthy of suh praise. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Not enough lights in room.
Stayed 1 night in Oct 2023
Response from Jim on 9 Oct 2023
Thank you for sharing about your stay. We will be evaluating how to improve the room lighying with our next renovation.Jim SnyderGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jim on 9 Oct 2023
Thank you for staying and sharing your experience. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

RONALD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy entrance and egress, beautiful rooms!! Great parking!
Stayed 1 night in Sep 2023
Response from Jim on 4 Oct 2023
Thank you for staying and providing us your feedback. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thank you ask too many questions
Stayed 1 night in Sep 2023
Response from Jim on 22 Sept 2023
Thank you for staying with us. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.Great staff and a nice breakfast!
Stayed 1 night in Sep 2023
Response from Jim on 18 Sept 2023
Thank you for telling us about your stay. Please come and stay with us again.Jim SnyderGeneral Manager

8/10 Good

Henry

It was nice and clean. The staff was pleasant and knowledgeable . The bed was comfortable .
Stayed 2 nights in Sep 2023
Response from Jim on 18 Sept 2023
Thank you for staying with us in Orrville. We hope you can stay again and enjoy all that the Cobblestone offers. Jim SnyderGeneral Manager

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this hotel. Would stay there again.
Stayed 2 nights in Aug 2023
Response from Jim on 18 Sept 2023
Thank you for sharing about your stay. Our team loves hearing that we exceeded your expectations. We hope you can stay with us again.Jim SnyderGeneral Manager

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023
Response from Jim on 4 Oct 2023
Thank you for staying at the Cobblestone in Orrville. We hope next stay will be just as enjoyable.Jim SnyderGeneral Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Sep 2023
Response from Jim on 13 Sept 2023
Thank you for staying with us in Orrville. We love earning a 5 star review. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Clean and quiet.
Stayed 1 night in Sep 2023
Response from Jim on 12 Sept 2023
Thank you for making the Cobblestone part of your recent travels. We are pleased to have earned a 5 star review. We hope to see you again.Jim Snyder General Manager

10/10 Excellent

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels I’ve stayed in. Also thought the bar in the lounge was a nice perk. Staff was extremely friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Jim on 12 Sept 2023
Thank you for staying with us in Orrville. Our housekeeping team loves hearing such an amazing review of their work. We hope you will be staying with again when traveling in the area.Jim SnyderGeneral Manager

10/10 Excellent

Leslie

Stayed 1 night in Sep 2023
Response from Jim on 4 Oct 2023
Thank you for staying with us. We hope to see you again.Jim SnyderGeneral Manager

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jim on 30 Aug 2023
thank you for staying. we hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice facility in a town of corn
Stayed 1 night in Aug 2023
Response from Jim on 21 Aug 2023
Thank you for staying with us. We are in a smaller town and near the corn fields that provide feed for the local dairy farmers. We hope you return for another quiet evening in the country.Jim SnyderGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Bang for the Buck!
Everything was great, except the bedding had a slight oder!
Stayed 1 night in Aug 2023
Response from Jim on 14 Aug 2023
Thank you for staying with us in Orrville. I have assigned the housekeepers to complete a deep cleaning of the room. Our maintenance staff will also be cleaning the carpets and vents as part of our regular scheduled maintenance of the rooms. I hope your next stay is more enjoyable.Jim SnyderGeneral Manager

10/10 Excellent

MICHAEL, WARREN

Stayed 1 night in Aug 2023
Response from Jim on 6 Sept 2023
Thank you for staying with us. Jim SnyderGeneral Manager

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jim on 10 Aug 2023
Thank you for staying with us. We hope you can return for another great stay.Jim SnyderGeneral Manager

10/10 Excellent

Ellen

Stayed 1 night in Aug 2023
Response from Jim on 4 Aug 2023
Thank you for staying with us in Orrville. We hope to see you again.Jim SnyderGeneral Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jim on 1 Aug 2023
Thank you for the recent stay. We hope to see you again.Jim SnyderGeneral Manager

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean
Stayed 1 night in Jul 2023
Response from Jim on 1 Aug 2023
Thank you for staying with us. It is always nice to hear how are guests have enjoyed their time at the hotel. Please come and stay with us again.Jim SnyderGeneral Manager

10/10 Excellent

Adam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean facility with friendly staff.
Stayed 1 night in Jul 2023
Response from Jim on 31 Jul 2023
Thank you for reviewing your recent stay with us in Orrville Ohio. We hope you can return and enjoy another relaxing night's rest.Jim SnyderGeneral Manager

10/10 Excellent

Peter

Great all around. Super friendly staff. Clean quiet rooms.
Stayed 1 night in Jul 2023
Response from Jim on 31 Jul 2023
Thank you for staying and experiencing our small town. Our team wants to make every guest feel welcomed and ensure they have a great stay. We hope to be in your future travel plans when traveling to Ohio.Jim SnyderGeneral Manager