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"The ac/ heat unit was broken. The sheets were poorest quality and shedding dryer balls. Couldn’t open the window more than an inch so the room was miserably hot and uncomfortable. It was loud AF next to the highway. Room was clean, the tires were the only nice accommodation but they only gave us 1 towel for 2 people. We had to request 1 more towel. Anyhow, do yourself a favor and stay at a nicer hotel. You get what you pay for. We went from the hotel Carlton 5 star to this because we were 2 hours away and getting bd into Bilbao at 2300 So didn’t event pay another nights 5 star price when we had 7 am check-in at the airport. I wish I had now I might’ve slept better!"

"Great place and staff was amazing"

"Good"

"Room is cleaned every day of the stay. Did not take out breakfast as I like venturing out every morning. Reception staff was very professional."

"There was a basic restaurant next door that helped if you were staying on the property but the hotel breakfast was very good."

"Yes"

"Customer service 1000% rooftop for breakfast a must, beautiful maintain and location on point PERFECT LOCATION"

"Room was always cleaned! Hotel is close to bus station, Tram and subway. Great location! Staff were friendly, courteous and helpful! It was a GREAT stay!"

"Excellent location. Nice walk along the river to the Guggenheim and old town. Close to a tram stop. Good selection at breakfast and reasonable bar prices."