Title: Universal's Helios Grand Hotel, a Loews Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=108746378&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Universal's Helios Grand Hotel, a Loews Hotel Mediterranean hotel with 2 restaurants and bars/lounges ## Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel ![Exterior - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/7ec59bff.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/f272d923-6f74-40d0-af19-3678533d4e47-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![2 bars/lounges, gastropub, lobby lounge - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/22f1673c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, gastropub, lobby lounge - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/fb649757.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/43935a42.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). ## Reviews 9.8 Exceptional ## Popular amenities - Pool - Hot tub - Free Wi-Fi - Restaurant - Air-conditioning - Gym £354 includes taxes & fees 11 Jan - 12 Jan ## Room options ### Check availability for these dates Tonight [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 2 - Jan 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 29 of 29 rooms ### View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/1b440eb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ### Highlights Separate sitting area Air conditioning Heating Connecting rooms available Free cots/infant beds Mini-fridge Flat-screen TV Hairdryer - 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Surfside Inn and Suites International Drive District - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 2,343 reviews £119 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/Orlando-Hotels-Universals-Endless-Summer-Resort-Surfside-Inn-And-Suites.h27522522.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=178294&destination=Orlando (and vicinity)&destType=MARKET&latLong=28.54129,-81.37904&searchId=c7fa43ee-7c42-48a2-879d-7d1dc049eda6&top_cur=GBP) Ad ![Lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96730000/96727700/96727633/f9d61968_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Orlando Lake Nona Lake Nona - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.8 Exceptional 282 reviews £120 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/Orlando-Hotels-Aloft-Orlando-Lake-Nona.h96727633.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=178294&destination=Orlando (and vicinity)&destType=MARKET&latLong=28.54129,-81.37904&searchId=c7fa43ee-7c42-48a2-879d-7d1dc049eda6&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Universals-Helios-Grand-Hotel.h108746378.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Universals-Helios-Grand-Hotel.h108746378.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.44200%2C-81.44936&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iC4Xih_iGwY4-LfrlDbS8K4R6WM=) 8505 S. Kirkman Road, Orlando, FL, 32819 #### What's nearby - Universal Epic Universe \- 1 min walk \- 0.1 miles - ICON Park \- 4 min drive \- 2.1 miles - Pointe Orlando \- 4 min drive \- 2.1 miles - The Orlando Eye \- 5 min drive \- 2.5 miles - Shingle Creek Golf Course \- 6 min drive \- 2.3 miles #### Getting around - Meadow Woods Station - 18 min drive - Orlando Station - 22 min drive - Orlando International Airport (MCO) - 30 min drive #### Restaurants - ‪Cafe L'Air de la Sirene - ‬4 min walk - ‪Pizza Moon - ‬3 min walk - ‪Cosmos Cafe - ‬18 min walk - ‪The Burning Blade Tavern - ‬5 min walk - ‪Topgolf - ‬4 min drive ## About this property ### Universal's Helios Grand Hotel, a Loews Hotel Upscale hotel near Universal Epic Universe Located close to Orange County Convention Center and Universal’s Volcano Bay, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden. Additional perks include: - An outdoor pool along with cabanas, sunloungers and pool umbrellas - Cooked-to-order breakfast (surcharge), a free theme park shuttle and early theme park entry - Valet parking (surcharge), an electric car charging station and a porter/bellboy - Concierge services, tour/ticket information and a vending machine Room features All 500 rooms have comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - 55-inch flat-screen TVs with premium channels - Separate sitting areas, mini fridges and free infant beds ## Similar properties ![Outdoor pool, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/12000000/11600000/11593700/11593685/0423129c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Loews Sapphire Falls Resort Florida Center - Pool - Hot tub - Pet-friendly - Water slide 9.4 Exceptional 1,337 reviews £203 includes taxes & fees 10 Jan - 11 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=11593685&PinnedHotelID=11593685&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/210000/201100/201033/af95e25a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal’s Loews Portofino Bay Hotel Florida Center - Pool - Hot tub - Pet-friendly - Water slide 9.0 Wonderful 1,000 reviews £473 includes taxes & fees 6 Jan - 7 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=201033&PinnedHotelID=201033&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/860000/856800/856706/d6541b33.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal’s Loews Royal Pacific Resort Florida Center - Pool - Hot tub - Pet-friendly - Kids’ pool 9.2 Wonderful 1,723 reviews £405 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=856706&PinnedHotelID=856706&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/490000/485600/485506/f6708c97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Hard Rock Hotel Florida Center - Pool - Pet-friendly - Water slide - Free Wi-Fi 9.2 Wonderful 1,011 reviews £508 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=485506&PinnedHotelID=485506&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/102000000/101640000/101637000/101636951/862a8474.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Stella Nova Resort Orlando - Pool - Hot tub - Free Wi-Fi - Restaurant 9.2 Wonderful 406 reviews £154 includes taxes & fees 6 Jan - 7 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=101636951&PinnedHotelID=101636951&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/102000000/101640000/101637000/101636958/dac59a0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Terra Luna Resort Orlando - Pool - Hot tub - Free Wi-Fi - Restaurant 9.2 Wonderful 375 reviews £130 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=101636958&PinnedHotelID=101636958&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18360000/18352900/18352896/517150ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Aventura Hotel Florida Center - Pool - Hot tub - Kids’ pool - Free Wi-Fi 9.4 Exceptional 1,061 reviews £129 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=18352896&PinnedHotelID=18352896&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/91000000/90610000/90603800/90603710/9dffefcc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Orlando at Evermore Orlando - On private beach - Pool - Spa - Kids’ pool 9.6 Exceptional 350 reviews £543 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=90603710&PinnedHotelID=90603710&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/900000/897600/897538/5270732b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Orlando Grande Lakes Orlando - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,003 reviews £343 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=897538&PinnedHotelID=897538&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2440000/2432800/2432727/0589fd64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waldorf Astoria Orlando - An Official Walt Disney World® Hotel Orlando - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 434 reviews £379 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=2432727&PinnedHotelID=2432727&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free theme park shuttle - Secured, covered parking on site (USD 36 per night) - Secured, covered valet parking on site (USD 45 per night; includes in/out privileges) - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar ### Restaurants on site - Aurora Market - Bar Helios - Flora Taverna - Flora Taverna's Lobby Bar - Lotus Lagoon ### Things to do - Arcade/game room - Early theme park entry - Gym - Hot tub - Outdoor pool - Shopping ### Family friendly - Arcade/game room - Early theme park entry - Fenced pool - Free theme park shuttle - In-room cot - Laundry facilities - Lifeguards on site - Mini-fridge - Outdoor pool - Pool gate ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 3,425 square feet of conference space ### Outdoors - Garden - Outdoor furniture - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 11 accessible parking spaces - Front entrance ramp - Lift (104 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (86 centimetre high) ### More - 1 building - 10 floors - Built in 2025 - Lifeguards - Mediterranean architecture - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with premium satellite channels - Pay films ### Food and drink - 24-hour room service - Coffee/tea maker - Mini-fridge ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Separate sitting area ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 39.38 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person - Covered self-parking fee: USD 36 per night (in/out privileges) - Valet parking fee: USD 45 per night (in/out privileges) - Rollaway bed fee: USD 39.38 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. \*\*Valid theme park admission required If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transport to and from this property ### Property is also known as Universal's Helios Grand Hotel A Loews Hotel Universal's Helios Grand Hotel, A Loews Hotel Hotel Universal's Helios Grand Hotel, A Loews Hotel Orlando Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando ## Frequently asked questions ### Does Universal's Helios Grand Hotel, a Loews Hotel have a pool? ### How much does it cost to stay at Universal's Helios Grand Hotel, a Loews Hotel? ### Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly? ### How much is parking at Universal's Helios Grand Hotel, a Loews Hotel? ### What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel? ### What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel? ### Where is Universal's Helios Grand Hotel, a Loews Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Universal's Helios Grand Hotel, a Loews Hotel Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.8 Staff & service ### 9.4 Eco-friendliness ### 10 Property conditions & facilities 10 - Excellent 85 8 - Good 12 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Yakquelina 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service beautiful property, spectacular view from the room. ##### Yakquelina Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### alexey 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The park view was the best thing ![](https://a.travel-assets.com/ugc/hotel-reviews/d6336d2c-0aa9-4c30-aa39-e61c088c8310-1766266227617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/837b0910-e608-400d-8c6f-5737bc0756ed-1766266244471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### alexey Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### CHRISTINE 29 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel! Clean, updated, and friendly staff. ##### CHRISTINE Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Nelson 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Simply Epic!! Spacious. Cozy. Superb staff. Can’t get a better location for entry to Epic Universe. Get a park view for a park wide perspective. Particularly at night. ![](https://a.travel-assets.com/ugc/hotel-reviews/707ad33a-474e-4766-a3be-878c10cec8d2-1764436359598.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e5584dac-24fc-44fe-acb1-3e3aa2d852b7-1764436358433.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79755603-5ccf-4931-b32c-a10b5072b87c-1764436365667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/001a3257-2f92-4827-b853-384df2c577ca-1764436369032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nelson Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Nancy 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and easy access to the park. ##### Nancy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Joanna 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe! ![](https://a.travel-assets.com/ugc/hotel-reviews/feb08662-113a-4e27-bd49-da309f1d2e45-1753584552996.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joanna Stayed 2 nights in Jul 2025 ### 8/10 Good #### Claire 2 Sept 2025 Liked: Cleanliness, property conditions & facilities Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey. ##### Claire Stayed 1 night in Aug 2025 ### 10/10 Excellent #### shan 16 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing stay! Easy to access the park! Great service! ![](https://a.travel-assets.com/ugc/hotel-reviews/1ed4d422-7b90-409e-9566-6673740fb38d-1747429691881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### shan Stayed 2 nights in May 2025 ### 6/10 Okay #### keelie 13 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc. ![View from our room ](https://a.travel-assets.com/ugc/hotel-reviews/60e31bc5-a3be-4245-950c-c8541741c0a3-1757764946861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### keelie Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jose 26 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really like the hotel the property and the surrounding area. The staff and people are really friendly. ##### Jose Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Sherri 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park. ##### Sherri Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### JOSE 30 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort very happy my family ##### JOSE Stayed 1 night in Jul 2025 ### 8/10 Good #### Adam 31 Jul 2025 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Five stars for style, one star for silence The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you. ##### Adam Stayed 2 nights in Jul 2025 ### 8/10 Good #### Pamela 6 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities The property was beautiful and the staff were great. The issue I had is for the price, the room should have been bigger. We paid about $800 per night for a 2 queen room and it was sort of small. The distance from the bed to the wall where the TV was- was narrow. We kept having to go 1 at a time through that a space. Toilet paper was rough. The bed was very comfortable and direct and early access to Epic Universe was a plus. ![2 queen room pool view. Picture is when we were leaving.](https://a.travel-assets.com/ugc/hotel-reviews/9cd12d88-0d46-47e5-9084-64bde897d1a0-1751820710032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View form the room](https://a.travel-assets.com/ugc/hotel-reviews/2ae797d7-8da5-44ef-9701-99b064792d5f-1751820710194.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View of hotel from Epic Universe Entrance. ](https://a.travel-assets.com/ugc/hotel-reviews/a00397ef-1322-4fb2-97b3-929c57a5d297-1751820710170.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pamela Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Meredith 30 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Gorgeous hotel! 10 out of 10! Rooftop bar was outstanding! ##### Meredith Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Heather 2 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful propery ##### Heather Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Christian 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent ##### Christian Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Christine 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities This is a one of a kind hotel. I booked a regular room and it was spectacular. Nicest room I have ever stayed in. ##### Christine Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Clara 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel ##### Clara Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Britney 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Great ##### Britney Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Yonathan 9 Oct 2025 Liked: Cleanliness, amenities Great time great service ##### Yonathan Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Erin 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful luxury hotel, with an amazing park view. ##### Erin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Aletta 21 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The location makes it worth every penny. ##### Aletta Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Steven 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fantastic new hotel with its own entrance to the new Epic Universe theme park - rooms are modern fresh and full of impressive tech,park view rooms are extra special a must have for a first visit! ![](https://a.travel-assets.com/ugc/hotel-reviews/52c9bd43-9bfc-4285-a507-0c5393edbc61-1759529889426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8ec4a131-b3db-4b88-bf47-753a494e8b67-1759529892683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5715cdf9-3ad3-44f8-aace-e00d6baaf6ee-1759529893097.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/40996ee0-2a9f-4f78-9036-f25ec87076f7-1759529914762.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Steven Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Daniela De Oliveira Santos 30 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities All perfect! ##### Daniela De Oliveira Santos Stayed 2 nights in Sep 2025 ---