Great hotel close to parks with easy access.
This hotel is the best I've been to under the Universal umbrella. It is cool, clean and close to the parks. You can walk in 5 minutes or take the boat. The staff are very friendly. The pool is very nice and lots of fun. The only issue I have is with management. We ended up getting stuck in Florida an extra day because of weather conditions in the NorthEast. The hotel was booked and couldn't accommodate us for another night, which I totally understand. However, they couldn't put us on a wait list for any cancellations that would come in, which I would have expecting considering the whole northern part of the country had no air travel. They told me I had to keep checking in with them. When I did ask one of the staff at the front desk they said there were cancellation but they were booking people from other hotels, which was very upsetting to me. I asked the manager who said this was false. I'm not sure which statement was accurate, but all I know is I had to move to another hotel for one day, which was very inconvenient. I don't think the HR did as much as they could have to accommodate us. Bottom line, great hotel as long as you don't need them to go above and beyond.