Ratings based on 1,411 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Great venue - Express Passes make it worthwhile

Posted 21-Feb-2017
Great rock themed hotel. The beds are very comfortable and two queens work for a family of four. The fridge is handy for milk, drinks and sandwich stuff if you bring stuff from a supermarket. Excellent access to the parks, although it's only the Harry Potter rides that open at 8am. The rest of the park opens at 9am. The pool is great for kids and the pool snacks great for lunch. The Kitchen restaurant was excellent - but you'll be paying £30-£40 a head.
5out of 5
Recommended
for Everyone
by A verified traveller from pickering, ontario, canada

Excellent location to Universal Parks

Posted 17-Feb-2017
Pros: Location, cleanliness, lots of seating by the pool, and great entertainment.
Cons: The only full length mirror in the room is stuck awkwardly behind a bed. I was unable to see my full appearance which is somewhat annoying.
Location: It's only a 4 minute walk to the Universal parks.
I will definitely stay here again. The staff were friendly, helpful - and happy!
5out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Amazing, perfect for family trip to Universal!

Posted 11-Feb-2017
Pros: Clean, convenient, great amenities, great pool, close to parks and restaurants. Short lines at parks, awesome weather!
Awesome staff, clean, comfortable, we spent 1 day at the pool and 3 days at the parks. Was perfect for our family getaway with our 5 and 7 year olds.
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel Bom

Posted 10-Feb-2017
Pros: localização
Cons: atendimento poderia ser um pouco melhor
Hotel Bom, bem localizado, e com uma estrutura impecável, mas deixou a desejar no atendimento, mesmo assim viagem foi perfeita
5out of 5
Recommended
for Families
by A verified traveller

Hotel conveniente dentro do complexo da Universal

Posted 09-Feb-2017
Pros: A infraestrutura é ótima e o fato de poder furar fila as atrações também.
Cons: O preço
Location: Ótima localização, muito conveniente para ir à Universal e ao Island of Adventure, além do city walk. Também é perto da International Drive.
O hotel é ótimo, boa opção para crianças e o que é mais vantajoso é o fato de poder pegar o Universal Expresse e evitar as filas regulares nas atrações.
4out of 5
Recommended
for Everyone
by A verified traveller

Good accommodations to spend time at Universal

Posted 09-Feb-2017
Pros: Location
Location: Citiwalk - variety of eateries, nightlife
Very good location when visiting Universal and Islands of adventures.
3out of 5
Recommended
for Families
by A verified traveller from Bahamas

NEAR EVERYTHING, I LOVED IT!!!

Posted 08-Feb-2017
Pros: Helpful staff, nice room. near the parks,nightlife and FOOD
Cons: The scent near the door exiting outside to take water ferry and taxi
Location: Groove night club Bod Marley club Brews Bar theme parks Shopping
Overall an awesome experience. Great food, Clean Fun, Great shopping I would do it all over again
5out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Walking distance to park and very family friendly

Posted 06-Feb-2017
The Hard Rock staff was friendly and helpful. We were able to buy our park tickets onsite. The early entry for hotel guests snd express passes were great since we only had 2 days to visit both parks. Our kids loved the zero entry pool and slide and we all enjoyed the free "dive in" movie by the pool each night. This is the best place to stay for a trip to Universal Studios!
5out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel...

Posted 01-Feb-2017
Pros: Everything
Cons: Everything was outstanding
Location: Perfect for our agenda
Great hotel....sure with Expedia staff would have made me aware of Universal passes provided as a hotel guest....I paid about $150 buying them on my own.
3out of 5
by A verified traveller

Express pass

Posted 29-Jan-2017
The only people that treated us properly where those fishing for tips. Only positive is the express pass for universal parks.