Ratings based on 1,477 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from M

Hotel rooms not clean and outdated

Posted 19-May-2017
My hotel room was not very clean, it was very outdated. the lobby wasn't very clean tables and chairs were dirty. The beds were very uncomfortable and some of the sheets had stains on them. the staff was very nice that's the only good thing about my stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Close to Universal

Posted 14-May-2017
Pros: Really liked the live music performance by the pool. Very luxurious and large bathroom.
Cons: Adults only hot tub, or more hot tubs. Hot tub was too crowded with kids who splashed around and interfered with relaxation.
Location: 5 minute walk to City Walk and Universal Park and Islands of Adventure
Nice vibe and loved all the music memorabilia. Rooms were comfortable and front desk staff were terrifically helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place and location!

Posted 14-May-2017
Pros: The comfort and decor were great.
Cons: Can't think of anything..
Location: See above. Great location to the parks.
Hard Rock Hotel was a great choice for those wanting to experience Universal Studios and the Island of Adventure. There was a convenient, pleasant boat ride from the hotel just 10 minutes to the gate. You are able to enter the parks an hour earlier and had included the "Express Pass" to get on the rides much quicker.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

From start to finish the service was faultless.

Posted 06-May-2017
The staff were friendly and helpful. The service was outstanding and the room was excellent. Everything I wanted from my stay. Faultless from start to finish.
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Great hotel for families

Posted 28-Apr-2017
Hotel amenities were perfect, location was the best and transportation couldn't get any better!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Apr-2017
Great location, clean spacious rooms, hotel great for kids
3 out of 5
by A verified traveller from Staffordshire England

Nice hotel, overpriced compared to Disney Hotel

Posted 22-Apr-2017
Pros: Comfortable
Cons: Room was not made up until after 1700hrs - free parking - free water bottle..................just like Disney.
Location: Universal studios is walking distance..............that is why you stay here.
This is a very comfortable hotel and the early 'in' to Universal is a big bonus. BUT they have now over priced themselves and I will not stay here again. To explain, I have just paid £1200 for two nights. They charge $25 a night just to use the car park and $7 a bottle of water in your room.................this is just a rip off. We moved from here to the luxury Disney Animal Kingdom Lodge...............4 nights for the same price, free parking, free water and a better pool.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clarita, Ca

Extremely beautiful & super convenient

Posted 08-Apr-2017
This was my first stay here & I will absolutely stay here again. The location to Universal is excellent, the rooms are gorgeous & the staff is super genuine & and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Belfast,UK

Excellent stay for Universal Parks

Posted 08-Apr-2017
Fourth stay at this hotel and as good as ever. Very convenient location,only a few minutes walk to both Universal Parks and Citywalk. The included Express Passes are a big bonus,especially at just times. Rooms very comfortable,staff very friendly and helpful and pool is great. Our favourite hotel in Orlando!
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Top notch! Great location, friendly people!

Posted 08-Apr-2017
Loved it, nice rooms, great employees, did not feel like we needed to tip someone every 5 feet. Close to parks! Top notch hotel