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Reviews of Congress Hotel Chemnitz

3.5 out of 5
Congress Hotel Chemnitz
Brueckenstr. 19, Chemnitz, Saxony

Reviews

8.0

Very good

Rating 10 - Excellent. 134 out of 463 reviews" "
Rating 8 - Good. 210 out of 463 reviews" "
Rating 6 - Okay. 85 out of 463 reviews" "
Rating 4 - Poor. 25 out of 463 reviews" "
Rating 2 - Terrible. 9 out of 463 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Feb 2024
Response from Mit freundlichen Grüßen vom Team des Congress Hote on 26 Feb 2024
Dear Maya,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon, Kind regards,Mit freundlichen Grüßen vom Team des Congress Hotel Chemnitz

2/10 Terrible

Seid Kambiz

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
According to my previous experience with my stay in 4 stars hotels in different cities all around the world, I asked the receptionist to give us tow pairs of Slippers but they refused and said give the negative rate as you wish. I am also got charged extra rather than my invoice from Expedia. I guess the receptionists there need more orientation lessons to learn how to deal with customers like me. I am a medical doctor and unfortunately my wife suffers from OCD however we had no issues with our previous stays in another hotels but Congress Hotel in Chemnitz.!! So disappointed.
Stayed 2 nights in Jan 2024
Response from Mit freundlichen Grüßen vom Team des Congress Hote on 26 Jan 2024
Dear guest,Thank you for sharing your review.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Our hotel policy, as stated in our information, does not include slippers in the room amenities, and we apologize for any inconvenience this may have caused. Regarding the additional charges you mentioned, that is the city tax which is not included in your rate from Expedia. As we strive to offer excellent service, we regret that your interaction with our team did not reflect the high standards we set for guest experience.Best regards,Mit freundlichen Grüßen vom Team des Congress Hotel Chemnitz

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Market Adventure 2023
Conveniently located in the city center and minutes walk to the Christmas Market and shopping district.
Stayed 1 night in Dec 2023
Response from Mit freundlichen Grüßen vom Team des Dorint Kongre on 25 Dec 2023
Dear Anthony,Thank you for this kind review.It's wonderful to hear that our central location provided you with the convenience you needed to enjoy the Christmas Market and nearby shopping district. We're also delighted that our room cleanliness, hotel condition, and service exceeded your expectations, making your stay comfortable. Moreover, it's gratifying to know that you found the room comfort to be impeccable.We appreciate your positive feedback and are thrilled that we could contribute to a memorable adventure during the festive season.Mit freundlichen Grüßen vom Team des Dorint Kongresshotel Chemnitz

6/10 Okay

Muhannad

Stayed 4 nights in Dec 2023
Response from Mit freundlichen Grüßen vom Team des Dorint Kongre on 28 Dec 2023
Lieber Muhannad,Vielen Dank, dass Sie sich die Zeit für ein Feedback zu unserem Hotel genommen haben.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns freuen, Sie eines Tages wieder bei uns zu begrüßen und verbleiben mit freundlichen GrüßenMit freundlichen Grüßen vom Team des Dorint Kongresshotel Chemnitz

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mit freundlichen Grüßen vom Dorint Kongresshotel C on 3 Nov 2023
Sehr geehrter Gast,vielen Dank für Ihr positives Feedback!Wir freuen uns sehr, dass Sie mit der Sauberkeit und dem Zustand unseres Hotels zufrieden waren. Es ist schön zu hören, dass unser Service Ihren Erwartungen entsprochen hat und Sie sich bei uns wohlgefühlt haben.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen vom Dorint Kongresshotel Chemnitz

8/10 Good

Klaus-Peter

Stayed 1 night in Sep 2023
Response from Hotel on 4 Oct 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße vom Dorint Kongresshotel Chemnitz

8/10 Good

Alexander

Stayed 1 night in Sep 2023
Response from Hotel on 25 Sept 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus Chemnitz

10/10 Excellent

Carl

Stayed 1 night in Sep 2023
Response from Hotel on 13 Sept 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus Chemnitz

6/10 Okay

Anika

Stayed 1 night in Sep 2023
Response from Hotel on 11 Sept 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus Chemnitz

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from Hotel on 8 Sept 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Ganz liebe Grüße aus Chemnitz.

8/10 Good

Felix

Stayed 3 nights in Jul 2023
Response from Hotel on 24 Aug 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus CHemnitz

10/10 Excellent

chirtan

Stayed 1 night in Jul 2023
Response from Hotel on 24 Aug 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus Chemnitz

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel on 19 Jul 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus Chemnitz

8/10 Good

Manfred

Stayed 1 night in Jun 2023
Response from Hotel on 14 Jun 2023
Wehrte Gäste,vielen Dank für Ihre Bewertung.LG aus Chemnitz

10/10 Excellent

Roger

Stayed 1 night in May 2023
Response from Hotel on 30 May 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus Chemnitz

10/10 Excellent

Feng

Stayed 2 nights in May 2023
Response from Anja Wehnert on 23 May 2023
Dear Guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely from Dorint Kongresshotel Chemnitz, Anja Wehnert - Quality & Reputation Manager

8/10 Good

Rudy

Stayed 1 night in Apr 2023
Response from Hotel on 16 May 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus Chemnitz.

8/10 Good

Manish

Stayed 1 night in Apr 2023
Response from Hotel on 10 May 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße vom Dorint Kongresshotel Chemnitz

10/10 Excellent

Sisu

Stayed 2 nights in Apr 2023
Response from Hotel on 3 May 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus ChemnitzIhr Team vom Dorint Kongresshotel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hotel on 3 May 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus ChemnitzIhr Team vom Dorint Kongresshotel

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel on 24 Apr 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus Chemnitz

8/10 Good

Lothar

Stayed 1 night in Mar 2023
Response from Hotel on 10 Mar 2023
Werte Gäste,vielen Dank für Ihre Bewertung.Liebe Grüße aus Chemnitz.

10/10 Excellent

Rudy

Stayed 1 night in Feb 2023
Response from Hotel on 24 Feb 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße aus Chemnitz

10/10 Excellent

Knut

Stayed 1 night in Jan 2023
Response from Hotel on 31 Jan 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße vom Dorint Kongresshotel Chemnitz

10/10 Excellent

Markus

Stayed 1 night in Jan 2023
Response from Hotel on 26 Jan 2023
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung.Liebe Grüße vom Dorint Kongresshotel Chemnitz

10/10 Excellent

Blanka

Stayed 1 night in Dec 2022
Response from Hotel on 6 Dec 2022
Werte Gäste,vielen Dank für Ihre Bewertung und die damit verbundene Wertschätzung. Liebe Grüße vom Dorint Kongresshotel Chemnitz

10/10 Excellent

Kayley

Stayed 3 nights in Jun 2022
Response from Hotel on 17 Aug 2022
Liebe Gäste, vielen Dank für Ihre Bewertung. LG vom Hotel

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Anja W on 26 Oct 2021
Hallo Richard, vielen Dank für Ihren Besuch bei uns. Ihre positive Bewertung freut uns sehr und lässt auf ein Wiedersehen hoffen, sofern Sie Ihr Weg erneut in unsere schöne Stadt führen sollte. Mit freundlichen Grüßen vom Dorint Kongresshotel Chemnitz, Anja Wehnert - Quality & Reputation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Amenities of hotel not available due to Corona. No updates about status on hotel web-page as current info posted.
Stayed 2 nights in Jul 2021
Response from Anja W on 14 Jul 2021
Dear Guest, thanks for your feedback. We are very sorry that you did not find all relevant informations regarding Covid-19. We hope to welcome you again at our hotel whenever travel brings you back to our beautiful city of Chemnitz. See you soon, best regards from Dorint Kongresshotel Chemnitz, Anja Wehnert - Quality & Reputation Manager

4/10 Poor

Verified traveller

Stayed 8 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Room was very small, especially for 2 people. Bathroom also very small, but clean. However, there was a pair of dirty socks under the bed.
Stayed 1 night in Jan 2020

8/10 Good

GARY

Liked: Cleanliness, staff & service, room comfort
Business hotel in central location
Good location, business like hotel, hotel car park is convenient and charge €12 a day but public parking 1 minute walk away for €8
Stayed 1 night in Jun 2019
Response from Tina Wascher - Ass. General Manager on 25 Jun 2019
Dear Gary, thank you for your feedback. Your review is a very nice compliment for our house! We are very pleased that you felt very comfortable during your stay. We hope to welcome you again whenever travel brings you back to Chemnitz, best regards, Tina

4/10 Poor

Ashish

Disliked: Property conditions & facilities, room comfort
Have stayed in this hotel few years back and it was much nicer. Looked rundown now
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Interior decor is a bit grey, but very clean and tidy. Central to everything in Chemnitz Great views from the restaurant on floor 26
Stayed 2 nights in May 2019

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities, room comfort
A fine room
The hotel was very close to the main station which was helpful. Very close to food. I loved that my room had a very large bathtub. Was a little upset that the room didn’t have a safe. The listing says that there’s room service during limited hours but there wasn’t anything in the room that would have described the services offered by the hotel. The WiFi was free which was great until my free access code was disabled. Over all my stay was fine.
Stayed 3 nights in Feb 2019
Response from Anja Wehnert on 28 Feb 2019
Dear Alexis, thanks for your feedback. I am glad to hear that you enjoyed your stay with us. Please know that your feedback is extremely valuable to us. We hope you will visit us again. Best Regards from Dorint Kongresshotel Chemnitz, Anja Wehnert - Quality & Reputation Manager

2/10 Terrible

Rich, Chicago

Disliked: Staff & service, property conditions & facilities, room comfort
Renovations in Progress. Do Not Stay Here
Constant pounding from 7:00 AM until after 10:00 PM. They must have a trash shoot from upper floors because there was a constant wind howling and the sound of duct work expanding and contracting. Got no sleep due to the noise. Spoke to the manager in the morning. She explained your in a city hotel you should expect noise. I agreed that we would expect traffic noise but not construction noise. The manager was rude and basically said too bad. Rooms in the area of the renovations should not be rented out. The situation was handled very poorly by the manager and staff.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Centrally located. Near Hbf.
I had a nice view of the Karl Marx statue. Chemnitz is an interesting place with plenty of reminders of the GDR. This hotel is right in the middle of it.
Response from Mercure Hotel Chemnitz on 19 Jul 2017
Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

 Sincerely,

 Erik Nitsche
 Guest Relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Christmas market and train sta
The staff and hotel were both excellent. Very clean and good breakfast buffet.

4/10 Poor

Courtney Danielle, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't like the hotel
The hotel had mold in the bathroom. The day staff was extremely rude especially because of the language barrier. The night staff was great they were very kind and welcoming to us.

6/10 Okay

Courtney, US

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel for the cost BUT.....
There was mold in the showers so we asked To change rooms. After we asked to change the hotel staff seemed irritate. They then said I would need to pay for two towls that I had used to wash my makeup off my face before even trying to wash it! It's makeup it will come off with a little soap and water. I gave the towel back and said I'm not paying because y'all haven't even tried to wash it. Internet is 5 dollars per device per day so that wasn't great If you needed to use more than one device. There was about two courteous staff members of the 7 I talked to throughout my stay. They did have free apples and plums that I thought were great and the area was really safe. Walking away I think the staff needs to work on their customer service but the overall hotel was ok

6/10 Okay

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
OK Hotel..Not too much happy
So I book this hotel by looking at the pictures and review, what I found is they gave me 2 twin bed and when tell them I need queen bed, they charge be 15 Euro more per night. Well I paid and when I got to room, there is only one pillow on queen bed. The comforter was small (seems to be 3.5ft wide) so I dont cover you if you turn during your sleep. There is no Iron in the bed room and when you ask for iron, they have to hunt of iron and tell you that its not available but they found iron for me the next day. Interesting thing, there is no FREE WiFi, you have to pay 12.5 Euro per day for WiFi and also you can use same WiFi account to your cell phone and laptop. You have to pay extra to login to other device. No Free breakfast, it 15 Euro per day. So at the end of of the day, either the hotel deal was a good one but you pay so much extra, it is better to find a different hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Serviceable
Stayed here for 2 weeks on business. Wifi is more reliable than many reports I read before arriving and is now €5 for 24 hours. Staff generally friendly and helpful.

6/10 Okay

Lonnie, Seattle, Washington, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel
The hotel has a locked storage room when arriving before check-in. The earliest check-in in 1pm. The wifi for a guest is 5 euro for 24 hours per device. Otherwise it is 12 euro. Having to pay for internet is reason enough to never stay here again for me. The room was clean and decent size. They also have a bar and breakfast though we opted for cheaper food from one of the many near by restaurans. The hotel staff are very helpful and knowledgeable of the area. Be aware most everything is closed on sundays.
Response from Mercure Hotel Chemnitz on 23 Jun 2015
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Your Mercure Team

4/10 Poor

32 years later, Lima-Peru

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for Families
The rooms are too small with one very small window. You can't open the door room and at the same time the door bathroom. The price for breadfast its like a lunch.
Response from Mercure Hotel Kongress Chemnitz on 13 Jul 2015
Dear guest, thank you very much for your feedback. We are sorry, that you didn't feel well in our hotel. There structural conditions which we can't change after the completion of our hotel. But we hope we can impress and convince you with the contact to you as guest. We would be glad to welcome you again soon. All the best - Your Mercure Team.

6/10 Okay

Verified traveller

Ok
Overall just fine. Not too impressed with Chemnitz as a city. Hotel is nice, lobby and restaurant is quiet and has a nice atmosphere. Our room was ok, not fantastic but fine. It had carpets on the floor, which I DO NOT like. As we both got a little allergic and my boyfriends face got all swollen. But overall, we had an ok stay
Response from Mercure Hotel Chemnitz on 20 Jan 2016
Dear guests, thank you very much for your review. We hope you had a nice time in our hotel. We are very sorry that you had an allergic reaction to the carpet. In all our rooms there is carpet, but all of our beds are allergy friendly. Best Regards, Mercure team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a wonderfulr experiance to visit this nice hotel & city
Response from Mercure Hotel Chemnitz on 13 Dec 2014
Dear guest, thank you for your comment. We are happy that you had a pleasent stay in our hotel. See you soon - your team from Mercure Hotel Kongress Chemnitz

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

10/10 Excellent

Jamie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of it all in Chemnitz
I was in town for 1 night visiting friends who are local and this hotel was the perfect choice. It's within walking distance of the train station and a block away from the central shopping district. The bonus was that my room faced the Karl Marx monument as well. Internet was quite pricey at 12 euros for 24 hours.

6/10 Okay

Verified traveller

Liked: Cleanliness
Great location - Booking problem
The Hotel is fine but there was an issue with booking, so I was charged twice for the same reservation, once by the hotel and once by Hotels.com. The hotel informed me that they would not reverse the charges, so I was effectively overcharged 100%.

6/10 Okay

erik, Switzerland

Disliked: Property conditions & facilities, room comfort
Small rooms at a convenient location
Small rooms, very small bathroom, somewhat old and outdatedBreakfast on the 26th floor was good with a great view of the city
Response from Daniel Schlomann on 28 Jun 2014
Dear guest, Thank you for taking the time to express your thoughts . Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Your Mercure Hotel Kongress Chemnitz