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Reviews of Mercure Opole

3 out of 5
Mercure Opole
Krakowska 57-59, Opole, Opole

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 170 reviews" "
Rating 8 - Good. 65 out of 170 reviews" "
Rating 6 - Okay. 25 out of 170 reviews" "
Rating 4 - Poor. 6 out of 170 reviews" "
Rating 2 - Terrible. 1 out of 170 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodelio, Oregon City

Liked: Cleanliness, staff & service, amenities
Thay have everything I needed I would stay here again
Stayed 1 night in Mar 2024
Response from Mercure Opole on 26 Mar 2024
Dear Rodelio, we very much appreciate your kind review! Thank you for choosing our hotel and we hope to see you again soon.

10/10 Excellent

KRISHNENDU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the room was too small and bed was not comfortable at all
Stayed 2 nights in Sep 2023

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel clean new they tried to make me pay for a risotto delivered to my room locked by a plate cover I was unable to open! Really bizarre happenstance
Stayed 4 nights in Sep 2023

6/10 Okay

LUKASZ

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mercure Opole on 13 Jul 2023
Szanowny Panie Marku,serdecznie dziękujemy za ocenę Pana pobytu!Mamy nadzieję, że niebawem ponownie nas Pan odwiedzi. Zapraszamy! Z poważaniem,Hotel Mercure Opole

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfet in a very good price and location. Breakfast cannot be better. New renovated rooms
Stayed 1 night in Jun 2023
Response from Mercure Opole on 13 Jul 2023
Dear Marek,thank you for taking your time to write us a review, we are so grateful for your kind words. We hope to see you soon!Best regards,Hotel Mercure Opole

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Except for hard and very uncomfy bed, everything else was very nice.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Bethany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very spacious and comfortable room with friendly reception staff upon check in.
Stayed 1 night in Feb 2023
Response from Maggie on 12 Mar 2023
Dear Bethany, Thank you for your kind words. We are very glad that you enjoyed your stay with us. Please visit us again. Best regards

10/10 Excellent

Tomasz

Stayed 1 night in Dec 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Needs an update.
The hotel is in need of modernisation as the rooms are from the 1990's maintance coukd be better & same for cleanliness so adequate for a one night stop but nothing else.
Stayed 1 night in Oct 2022

10/10 Excellent

Darrius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying my stay very nice staff and the restaurant is wonderful
Stayed 2 nights in Oct 2022

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just a short few minute walk from the train station. Also was within a few minute walk to city center and other attractions.
Stayed 4 nights in Oct 2022

8/10 Good

Joanna

Stayed 1 night in Aug 2022

4/10 Poor

Karen

Stayed 1 night in Apr 2022

4/10 Poor

daniel

Disliked: Cleanliness, staff & service
Shocking no service nothing excuse Covid
Truest shocking in every way. Expected to clean my own room, make my own bed and ring for things they should provide anywhere. How dare you run a hotel like this ! Ring for tea and coffee, put rubbish in bags outside the room, sheets will be delivered if asked for … At to very least provide anyway !shocking hotel pandemic wise I’d expect more cleaning ! Room shocking too noisey and pillows near useless. Tv tiny and bathroom tiled by someone with no taste. Horrid avoid the place ! Expect nothing cos that’s what you’ll get 0/10 !
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Absolutely great hotel! Big rooms, very comfortable beds, nice breakfast, very nice staff... we really loved staying at this hotel
Stayed 1 night in Apr 2019

10/10 Excellent

przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

J

Excellent room and staff. Selection of food etc. very, very good
Stayed 1 night in Sep 2018

8/10 Good

Daniel

Good clean hotel
Good clean hotel - nice restaurant and small bar
Stayed 1 night in Aug 2018

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

bs, pl

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated hotel in a good location
The room condition was disappointing - though the amenities were fine the cables sticking out of the walls from the AC gave us the impression of unfinished works. The room itself, especially furniture reminded us of 70-80s, and I guess it was the time when the hotel was 3*, now it is no more than 2*.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and pleasant stay.
Easy and pleasant stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly.
Close, 400 metres, to a good supermarket. Train station 250 metres away. Good wifi. Comfortable and clean room. Usual Mercure soaps - free bottled water in room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to railway station
Comfortable hotel very handy position. Staff were very helpful and spoke pretty good English. The restaurant food and wine were very good.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel.
Everything as expected from a good hotel chain. Only odd thing was that the receptionist insisted on charging us in Euro rather than Zloty, thus imposing the hotel's (bad) exchange rate. "The computer doesn't allow any different".

8/10 Good

Mumtaz

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

JL, Chicago

Room/location/breakfast
Well, the first room I got was on the noisy side of the hotel. It was impossible to relax and sleep!! Fortunately, next day I was moved to a different one. One morning I put "do not disturb" sign for about 2 hr and never got service after that on this particular day. As for breakfast it was not included in my package (?) and too expensive and somehow boring. Anyway the high points go for location.

4/10 Poor

Cheryl Brown, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great!
Compared to other hotels in area very poor

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Hotel in good condition and breakfast fantastic

10/10 Excellent

tom, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay in Opole
Very comfortable well appointed room with excellent bathroom. Just over the road from the train station and a short walk to the town centre. Good value for money

6/10 Okay

David, Melbourne

Liked: Cleanliness
This Hotel is only just OK
Hotel room very small and only suitable for a one night stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure....NEVER a bad night.
from check in to check out is was perfect!

6/10 Okay

S

Very average all round
A reasonably priced and reasonable hotel in all ways.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2 nights and didn'ts ight see so no idea how walkable it was BUT it was directly across from Opole Glown Train station! Basic Room with everything needed. Kettle, fridge (pre-cooled). I bought the option for a room with breakfast included and it was a decent buffet with hot and cold options. Beverage options. All in all I'd recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Stefanie

Travelled with partner
Frühstück super, Zimmer toll, Zimmermädchen nett und ordentlich. Wir waren sehr zufrieden
Stayed 3 nights in Apr 2024
Response from Hotel Mercure Opole on 29 Apr 2024
Dear Stefanie,We very much appreciate your comments regarding your stay at the Hotel Mercure Opole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Brunon

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war in Ordnung
Stayed 2 nights in Nov 2023
Response from Hotel Mercure Opole on 10 Dec 2023
Guten Tag, Vielen Dank für Ihren Besuch und die Bewertung Ihres Aufenthalts! Wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten. Wir hoffen, Sie bald zu sehen!

10/10 Excellent

Marianne

Stayed 2 nights in Jul 2023

8/10 Good

Brunon

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 9 nights in Jul 2023

8/10 Good

Svein Eirik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Mercure Opole on 13 Jul 2023
Dear Svein Eirik,thank you very much for rating your stay! We hope to see you again soon.Best regards,Hotel Mercure Opole

8/10 Good

Svein Eirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mercure Opole on 13 Jul 2023
Dear Svein Eirk,We’re really grateful and appreciate you taking the time to share your rating with us.We hope to see you again soon!Best regards,Hotel Mercure Opole

8/10 Good

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Hotel sehr zu empfehlen
Stayed 1 night in Jun 2023
Response from Mercure Opole on 13 Jul 2023
Guten Tag,Vielen Dank für Ihr positives Feedback und Ihre netten Worte! Wir hoffen, dass Sie uns wieder besuchen.Mit freundlichen Grüßen,Hotel Mercure Opole

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Walter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Das Zimer war RUN DOWN,Fenster undicht b Beschöäge defekt. Dteckdosen hängen lose aus der Wamd,dr Türbeschlag an der Badtüre lose , lasst sich nicht schliessen.Im restairantbsind Clubsessel auf denen man nicht sitzen kann, zu nieder und hart . Schlechte Frühstücksbüffet, Rühreier kalt , würstchen scwimmen aufgedunsen in kaltem Wasser. Gesamteindruck schlecht

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Sona

Travelled with group
Stayed 3 nights in Aug 2022

8/10 Good

Michaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Grazyna

Travelled with family
Liked: Room comfort
Stayed 1 night in May 2022