Old West Side Holidays from £777

We really liked this hotel. It's beautiful, but it was not without a few hiccups. First, there was no coffee maker in the room, and the coffee in the lobby was usually tepid at best. Second, upon arrival, we were told by the receptionist that there was a concert at the hotel the next night that we could enjoy. It turns out that the concert required tickets which had been sold out since May. Finally, one of the receptionists was not responsive to questions I had about an elevator which was broken. I would stay there again, but only if the rates were discounted.

Staff was amazing even though the computer system was down… they were still very professional and accommodating to me and I appreciate that. Ordered uber eats from tastey’s and omg… that was the best burger I’ve ever had.

Very beautiful decor and atmosphere

This is a perfect location and much better than a hotel for those who want to avoid eating out every meal. Small things keep it from being excellent, like a lack of a bath rug or hooks for towels; a lack of hand towels and sponges in the kitchen. Not deal breakers, but inconveniences.

While I was impressed with the on-site dining options and the overall customer experience (amiable and professional staff; excellent furnishings and fixtures, overall design aesthetic, etc.), I did take serious issue with a couple details that a hotel of the Shinola's caliber should be on top of, including: My overriding issue is with the acoustics of the room. I was situated on the 5th floor, but was absolutely able to hear every street sound (cars, music, etc.) and conversation being had by pedestrians! Its outstounding to me that a 5-star downtown hotel has not anticipated noise issues and addressed them through insulation and triple-pained windows. My only other minor complaints include a bathroom sink that quickly backed up; the sliding bathroom door demanded maximal force to close; and when I went to get into bed it was evident that their was not fitted sheet on the bed, and the base sheet had not been tucked in, so I was compelled to tuck it in myself so as not to sleep on the mattress cover directly.