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Reviews of Embassy Suites by Hilton Oklahoma City Northwest

3.5 out of 5
Embassy Suites by Hilton Oklahoma City Northwest
3233 NORTHWEST EXPRESSWAY,3233, Oklahoma City, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 492 out of 669 reviews" "
Rating 8 - Good. 110 out of 669 reviews" "
Rating 6 - Okay. 31 out of 669 reviews" "
Rating 4 - Poor. 15 out of 669 reviews" "
Rating 2 - Terrible. 21 out of 669 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rillie, Avinger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel fantastic service very clean room
Stayed 2 nights in Apr 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!! Amazing service with staff!! The suite was so gorgeous and nice. The breakfast, omg!! So good!! You won't be disappointed!! I will definitely stay there again the next time I visit form Texas!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Tihesha

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Deroshea

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your services
Stayed 3 nights in Mar 2024

10/10 Excellent

Cierra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, beautifully designed. Staff was very pleasant and helpful. Pool area was well maintained. I have literally nothing bad to say!
Stayed 1 night in Mar 2024

6/10 Okay

adrienne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I've stayed at this location previously and had only positive things to say. Perhaps it was due to spring break, but the pool area was packed and very dirty. Our room was nice, but smelled like cigarette smoke and made it hard to breathe.
Stayed 1 night in Mar 2024

10/10 Excellent

Brianna

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Shadae

Property was clean and food was great all the accommodations was excellent as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Sallie, Fort Cobb

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Erasmo

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with an amazing breakfast
Stayed 2 nights in Mar 2024

4/10 Poor

Brittni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty towel in the restroom when we arrived, AC was not working. We ended up having to check out early due to the heat. The only good thing about this place was the breakfast which we only enjoyed once because we had to check out two days early
Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These place is amazing
Stayed 1 night in Mar 2024

8/10 Good

elena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service and clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan, Oklahoma City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minus the people that thought it would be a good idea to converge in the hallway, it’s always a great stay. The folks in the hallway were not the properties fault, nor did I ever call to complain so do not hold that against them. Why did I mention it then? Just letting you know what it’s like in your room at 10:00 PM. This is a great property and I’d love to stay in the future
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Judi, LAHAINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the parking it was horrible
Stayed 1 night in Feb 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Jolynn

Stayed 3 nights in Feb 2024

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Neat clean rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast alone is worth the stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and very clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
We appreciate your feedback! It's fantastic to hear that you found our rooms spacious and very clean during your stay at Embassy Suites OKC Northwest. Maintaining a high standard of cleanliness and comfort is a top priority for us, and we're thrilled that you noticed. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall and other shopping.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Thank you for your feedback! We're thrilled that you appreciated our proximity to Penn Square Shopping Center, which is just a quick 5-minute drive from Embassy Suites OKC Northwest. Penn Square Shopping Center offers a diverse selection of stores and dining options, making it a convenient destination for our guests to explore during their stay. We're delighted that our location contributed to your enjoyable experience, and we look forward to welcoming you back soon for another convenient and satisfying visit!

10/10 Excellent

Klindt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Thank you for recognizing our efforts! Your positive feedback means the world to us, and we can't wait to create more wonderful memories with you in the future.Warm regards,

10/10 Excellent

Lacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Miranda E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, staff was extremely friendly and room was one of the biggest i have stayed in.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay at Embassy Suites OKC Northwest. It's fantastic to know that you found our hotel very nice, our staff extremely friendly, and your room one of the biggest you've stayed in. Providing exceptional service and comfortable accommodations is our top priority, and we're delighted that we could exceed your expectations in these areas.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. We appreciate you choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Overall Business as Usual…. The staff members including the hotel manager would benefit from more training on customer and hospitality services as well as software, systems and processes. It was very frustrating booking through a third party provider and your staff members..
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you experienced during your stay at Embassy Suites OKC Northwest. We take guest feedback seriously and will use your comments as an opportunity to improve our services. Rest assured, we are committed to providing exceptional customer service and hospitality to all our guests.Regarding your concerns about staff training and familiarity with software and systems, we will address this promptly with our team to ensure that they are equipped with the necessary skills and knowledge to better assist our guests. Additionally, we understand that booking through third-party providers can sometimes present challenges, and we apologize for any difficulties you encountered. We will work to streamline our processes and enhance communication to provide a smoother booking experience for our guests.Your satisfaction is important to us, and we appreciate your valuable feedback as it helps us to continually improve. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
The room was nice except it was cold and wouldnt warm up. In the morning, the sink had no hot, not even warm water. The shower did not work at all. Typical good embassy suite breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our room nice, although we apologize for the issues you encountered with the temperature control and water amenities during your stay at Embassy Suites OKC Northwest.We understand how important it is to have a comfortable room environment and functioning amenities, and we apologize for falling short in these areas. Your feedback is valuable to us, and we will address these concerns promptly with our maintenance team to ensure that they are resolved for future guests.On a positive note, we're glad you enjoyed our typical good Embassy Suites breakfast. We strive to provide a delicious and satisfying breakfast experience for all our guests.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
There was no heat and no hot water due to boiler breaking!
Stayed 1 night in Dec 2023

4/10 Poor

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are hard as a rock. Pillows are worn out and lay flat.
Stayed 3 nights in Dec 2023

10/10 Excellent

kellan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good breakfast.
Response from Hotel Manager on 6 Feb 2024
Thank you for your kind words! We're delighted to hear that you found our hotel very clean and enjoyed our breakfast offerings during your stay at Embassy Suites OKC Northwest. Maintaining a clean and comfortable environment is a top priority for us, and we're thrilled that our efforts contributed to your satisfaction. Our breakfast team works hard to provide a delicious and satisfying start to your day, and we're glad to hear that you enjoyed it. We appreciate your feedback and hope to welcome you back for another wonderful stay soon!

8/10 Good

Alicia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, only thing is I did not get the room that I requested and the Front Desk Clerk didn’t seem to care
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is the most clean and comfortable hotel in OKC at this pricepoint.
Stayed 4 nights in Dec 2023

8/10 Good

Hsinkai Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is very good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Stayed 2 nights in Dec 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was good

10/10 Excellent

Quazi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family and individual
Although it is an older establishment, the recent renovation made this hotel as one of the most comfortable and luxurious hotels in OKC. The rooms are simply huge, the bathrooms look nice with good water pressure, the beds are very comfortable and all in all in a perfect location for individuals and families for business or leisure trips. I lived in many other 5-star hotels and this is certainly worth taking a look! Oh, I forgot to mention about breakfast- fabulous!
Stayed 2 nights in Nov 2023

8/10 Good

Johnny

Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This hotel is absolutely beautiful! The staff is awesome as well! Enjoyed the bar and the room! The breakfast... now that is AMAZING!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great! Donny at breakfast was amazing and made our stay awesome! He was very kind and provided great service!
Stayed 11 nights in Nov 2023