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"Hotel room is too small for 2 "

"We were only at the property for the night but they facilities were amazing, access to an onsen on site, complimentary drinks and pillow selection at the reception were fantastic. We were travelling with a 2yr old and we were able to fit in the one bed too. Staff were so accomodating and lovely to us with our limited Japanese. "

"Clean room and central location. Delicious breakfast "

"Outstanding"

"Outstanding"

"Clean and convenient hotel "

"Excellent Stay Even Under Extraordinary Circumstances. Check-in and check-out were smooth and efficient, and the room was tidy, comfortable, and very clean. What truly stood out, though, was the staff. I stayed here on the night Aomori Prefecture experienced the 7.6-magnitude earthquake, and the hotel staff handled the situation exceptionally well. They provided clear instructions in both Japanese and English, stayed calm and professional, and made sure guests felt safe and reassured throughout the night. By the next morning, everything was running like normal, which was impressive given the circumstances. They even had the shuttle running to get me to the airport without any issues. Great service, excellent hospitality, and a hotel that truly cares about its guests. I would absolutely stay here again."

"Disappointing. Property is very run down, lots of damaged patches in walls and floors etc. Lobby etc seemed fine but the room and the hallway outside it smelled very bad, like the carpets have never been cleaned or something is going moldy. "

"Very good stay in Towada, handy for the town and surrounds"