Dear guest,it is wonderful to learn that you found our location and shuttle service to your liking. We understand the importance of these factors, especially for our guests who travel frequently, and we are pleased to know that we were able to meet your expectations in that regard.However, your feedback on the layout and appearance was noted. Our goal is to provide a comfortable environment for all of our guests and we understand that everyone's preferences may vary. We have various room types to suit different needs and tastes. Next time you plan a visit, please feel free to discuss your requirements with our reception team and we will do our best to allocate you a room that suits your preferences.We regret to note that you weren't able to experience all our dining options. We hope that the open restaurant was able to deliver a pleasant dining experience nonetheless.We hope that, despite these issues, you enjoyed your stay and we look forward to welcoming you back in the future.Kind regardsPeter MikkelsenGeneral Manager

Dear guest,we are truly sorry to hear about the discomfort you experienced during your stay due to the room temperature. Your well-being is our top priority, and we always strive to provide a comfortable environment to all our guests. It appears that we fell short in this instance, and for this, we sincerely apologize. Please rest assured that issues like this are not typical at the Steigenberger Airport Hotel Frankfurt. Our maintenance team is well-trained to address and rectify such problems swiftly and efficiently. Your feedback serves as a valuable tool in helping us identify areas that require more attention. We will certainly look into this matter to prevent similar situations from happening in the future.Once again, we regret the inconvenience caused and hope you will give us an opportunity to serve you better in the future.Kind regardsPeter MikkelsenGeneral Manager