The hotel is in a good location, but the room is very tiny.

The location is really great

Quiet and clean and beautiful with amazing breakfast

We arrived 1/2 day late due to tight flight connection. We booked for 5 nights, and only stayed 4 nights. Hotel had issues with hot water and water pressure, and said they would look into, but never did. Staff a bit nasty and snobish, but maybe that's the "Danes". At front desk we asked about the nearby boat ride, and after checking said that booked up till June, while we went to the boats and had a 5 minute wait to get on. Hotel well decorated but not well maintained like one would expect from a 5 star hotel.

Good location with free parking only 20 minute walk to the Little Mermaid

Travelling from abroad, we waited one hour after the official check-in time to avoid paying extra to access our room 2 hours early. Sadly we walked in a room that had not been cleaned. The receptionist was apologetic and promised that it would be ready in a half hour. We were offered a glass of wine to compensate for the chaos and the room was ready 10 minutes minutes later therefore the cleaning was not as thorough as expected. After flying all night, although staff was very accommodating, compensation was not we needed.