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"Checking into the hotel the man at the register didn’t take my reservations made online and made me pay an extra deposit fee. And said my military ID isn’t a valid form of ID. And their was a roach’s in the bathroom."

"I had a long travel across the United States to California. The night I stayed there which was the 10th I checked in at that night. The guy next-door sounded like he was murdering his wife. I called the front desk. The guy said what the xxxx you want me to do about it. You said you’re the property manager here, Please take care of it because what do you want me to call the cops. He said (the property manager) I’m not gonna call the cops. So I reluctantly made the phone call that he wouldn’t. I did his job that he wouldn’t do. That’s just the first thing the next day I came there I found a rat poop on the bed and floor. I wasn’t gonna say anything till I traveled back home which I’m at the airport now so I thought I would shoot this to you and I will be calling you this week after I return home and grab a couple days of restful peace. I have pictures and the police report. I was without vehicle so I could not travel to a different hotel hotel to take the remainder of the stay somewhere else! Nor did I have the funds to do so. I’m retired on a limited income. So I was stuck there!! I called your office today made a formal complaint. I’ve tried to send this thing about four times using the language that the manager used on property and it would not let me submit it so I had to redo the whole thing without using his language. So thankful I didn’t have my family with me that I traveled solo. How embarrassing would that have been?"