"To start off the hotel was good, but I was devastated by a situation that occurred where I was locked out of my room for some odd reason and if the staff in front was not available,(mind you this was after I had came back after a night out where I went to a concert. I arrived at the hotel at 2:30 AM) I would’ve been outside of my room for the whole night until God knows when and what was more mortifying is that there was people who were watching and seeing everything happen and there was drunk people coming in as well so my safety was on the line not only that, but to top it off, my stuff including my passport and my credit cards were all inside in the room, which I had no access to. I am so grateful for the lady in the front who went above and beyond to help solve this issue. Meanwhile, I waited almost 3 hours outside of the room which was unnecessary but all in all the hotel is nice but the staff needs to do a better job at registering and making sure this doesn’t happen to anybody else in the future"