Nuevo Holidays from £560

This place was clean and the self-checkin with Carl was awesome! Doors use a code for in&out and the A/C kicked ass!

It was Beverly Hills… just hard to navigate and a bit underwhelming as far as the hotel is concerned. The parking was a bit odd too.

This was my first time visiting LA, for me and my kids. This hotel superseded our expectations. The staff was very friendly and accommodable. My only regret is that we couldn't stay more than 3 days. I highly recommend this hotel to anyone that will be staying in the surrounding LA area, but especially downtown. You won't regret it!

The cleaning staff made the experience for us. There are only remote workers at the front desk, so your only human interaction at the hotel (aside from other customers) is with the friendly and helpful cleaning staff. One woman in particular fron the cleaning staff was exceptionally friendly and caring, striking up conversation whenever she saw us and creating a very welcoming environment. I forget her name, something that started with a C or S, Cynthia maybe? She always wore a face mask, and she really had an air of confidence and ownership about her. She absolutely deserves a raise and a promotion!!

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!