Search Chalets in Nozawaonsen

The accommodation was truly outstanding. The attention to detail in the design of the apartments and in house facilities were exceptional however the reception staff lacked basic training and knowledge which was disappointing.

We booked the Shibu Hotel as part of our plan to visit the nearby Snow Monkey Park. The quality of the hotel sevice was immediately evident when they provided a car to collect us from the station. They then drove us to the Snow Monkey Park and arranged to collect us when we had finished our visit. (In passing, the Snow Monkey Park is a 'must see' in the winter - spectacular views of dozens of macaque monkeys enjoying the hot thermal springs.) On our return to the hotel, we were 'immersed' in the...

Absolutely fantastic. It's beautifully decorated and very clean. The staff were very warm and kind and made my stay very comfortable. My Japanese is very limited, but they took the time to carefully explain things for me at a level I could understand, including the food. If you can get out to Tsunan (and the train there was quite scenic, so do try), I really can't recommend it enough. My only regret is that I didn't stay longer.

Onsen was excellent with a great view of the valley.. evening meals well worth the half board

A bit of a culture change for the uninitiated, but this hotel is incredible. The staff are super friendly and helpful. Breakfasts are just lovely and served in a traditional environment that sets you up for the day. Wish we could have stayed for longer.

Was a most wonderful and relaxing experience. Only the fact that the indoor pool is closed for the whole month of June was disappointing.

The hotel and staff were amazing and more than we could have expected. No question was too silly and no request was out of the question. It was really easy to get to aswell, just a 6 minute walk from the train station. Even though it was so close the area and hotel was still so quiet and very very peaceful. K the concierge was so patient with us, as not local speakers, and was just so thoughtful in his explanations of the hotel and local area as well as organising transport and tips for the...

Had a lovely stay at this Ryokan and would highly recommended it. Staff were kind & accomandating and made sure I felt welcome as a solo traveller. When they heard I intended to visit the monkey park the day I arrived, they especially arranged for transportation to take me there. The ryokan is english-friendly, especially my server for dinner who could hold a conversation. Food featured local ingredients and was excellent.

This was our first ryokan experience and we couldn’t have been more impressed. The staff were fantastic, the kaiseki dinner and breakfast were incredible and our room, with a private Onsen, was stunning. The area around the hotel is so picturesque. We had a great time exploring the streets, in our provided yukata, trying all the public onsen. We will certainly be back to Shibu Onsen

The property is a bit old, but kept clean and guests are very well looked after, hosts are great. Perfect location for snow monkeys.

This hotel was an incredible experience from the moment we arrived at the station where a staff member of the hotel was waiting to pick us up with a shuttle to the hotel without us even requesting that service. We were greeted with a warm welcome at this beautiful hotel with green tea, shown to our beautiful room and the lovely staff explained the amenities available. The room was comfortable, the multicourse meal that evening was top quality and because of the special occasion we were surprised...