NovaWorld Phan Thiet Binh Thuan Holidays from £735

The stay would have been perfect should have we been informed of ongoing renovations in the hotel. We were also moved twice of rooms because the AC did not work... staff was so nice so i want to give them credits for that, but otherwise it was disappointing...

Great location, staff were amazing and the facilities were great. Lovely the 2pm afternoon tea service and happy hour by the pool.

It was very bad smell in the corridor(level 4)

Grand hotel is built in 1930, but it's renovated nicely. Staff is very friendly and helpful. Rooms areclean and with comfortable beds. Breakfast menu with both local and continental selections.

Overall it was great. The staff are great, and made the experience a good memory. But at the price and with 5-stars, I was surprised to see multiple issues that could be addressed with a little more attention to detail and some basic maintenance. Just a random example is a hairdryer in our room that was obviously majorly cracked and looked unsafe to use. It worked and likely got dismissed by staff as “well it works, right?” For other 5-star hotels at this price, I expect it would get replaced immediately.