Title: Ibis Nova Serrana Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ibis Nova Serrana The garden offers a breath of fresh air while the arcade/game room invites playful competition - a perfect balance for travelers mixing work and leisure ## Photo gallery for Ibis Nova Serrana ![Reception - Ibis Nova Serrana (Nova Serrana)](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/0dcd428f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Ibis Nova Serrana (Nova Serrana)](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/df89180a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Ibis Nova Serrana (Nova Serrana)](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/7db7c684.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Ibis Nova Serrana (Nova Serrana)](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/c56a3cdf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Ibis Nova Serrana (Nova Serrana)](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/7a58ed60.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ibis Nova Serrana, in the heart of town, welcomes all travelers. Relax in the peaceful garden or enjoy the arcade/game room. Practical amenities include free WiFi and a convenient snack bar/deli. ## Reviews 8.8 Excellent ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Business services £38 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=69863298&PinnedHotelID=69863298&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Room, 1 Double Bed ![Minibar, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/c5a3c0d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed 8.6 Excellent 7 reviews ### Highlights Air conditioning Flat-screen TV Rainfall showerhead Hairdryer Eco-friendly toiletries Private bathroom Eco-friendly cleaning supplies Minibar - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 2 Single Beds ![Standard Room, 2 Single Beds | Minibar, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/baa2efd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds 9.0 Wonderful 2 reviews ### Highlights Air conditioning Flat-screen TV Rainfall showerhead Hairdryer Eco-friendly toiletries Private bathroom Eco-friendly cleaning supplies Minibar - Sleeps 2 - 2 Single Beds ### View all photos for Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed) ![Minibar, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/70000000/69870000/69863300/69863298/c5a3c0d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed) 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Rainfall showerhead Hairdryer Eco-friendly toiletries Private bathroom Eco-friendly cleaning supplies - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNova-Serrana-Hotels-Ibis-Nova-Serrana.h69863298.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNova-Serrana-Hotels-Ibis-Nova-Serrana.h69863298.Hotel-Information) ## About the area Nova Serrana is home to Ibis Nova Serrana. Local points of interest include Nova Serrana City Hall, Lake Gardens Square, and Calcado Arena. [Visit our Nova Serrana travel guide](https://www.expedia.co.uk/Nova-Serrana.dx6298398) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-19.86571%2C-45.00473&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Lgqtu_VgvMgFmt6G7n7YPxXgxtU=) Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000 ### What's nearby - Nova Serrana City Hall \- 13 min walk \- 0.7 miles - Calcado Arena \- 4 min drive \- 1.8 miles - Lake Gardens Square \- 5 min drive \- 1.4 miles - Shopping Pátio Divinópolis \- 46 min drive \- 28.1 miles - Santuario Square \- 49 min drive \- 28.3 miles ### Restaurants - ‪Black Jack - ‬3 min drive - ‪Pizzaria e Restaurante Coelhão - ‬3 min drive - ‪Bistrô Nectar do Lago - ‬3 min drive - ‪Restaurante Supermercado Oliveira - ‬11 min walk - ‪Feirinha do Produtor Rural de Nova Serrana - ‬4 min drive ## About this property ### Ibis Nova Serrana Property highlights At Ibis Nova Serrana, you can look forward to a coffee shop/cafe, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a business centre and a restaurant. You'll also enjoy perks such as: - English breakfast (surcharge), express check-out and express check-in - Smoke-free property, luggage storage and a lift - A banquet hall, a front desk safe and a 24-hour front desk Room features All 95 rooms include comforts such as air conditioning, as well as perks such as safes and minibars. Extra amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries ## Similar properties ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/116000000/115410000/115407100/115407028/a29ba8af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gutemberg Palace Hotel Nova Serrana - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 5.0 2 reviews £40 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=115407028&PinnedHotelID=115407028&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (BRL 9.99 per person)](https://images.trvl-media.com/lodging/24000000/23160000/23153500/23153463/23410181.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Divinopolis Divinopolis Centro - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 8.2 Very good 323 reviews £37 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=23153463&PinnedHotelID=23153463&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/34000000/33240000/33234900/33234880/282492b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### River Palace Hotel Divinopolis Centro - Breakfast included - Parking included - Free Wi-Fi - Restaurant 7.6 Good 105 reviews £51 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=33234880&PinnedHotelID=33234880&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room | Desk, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113390000/113388600/113388590/bbf81655.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elite Business Hotel Para de Minas - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 21 reviews £46 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=113388590&PinnedHotelID=113388590&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa treatment](https://images.trvl-media.com/lodging/16000000/15370000/15368600/15368576/58d1b710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suntory Business Hotel Para de Minas - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 289 reviews £45 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=15368576&PinnedHotelID=15368576&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/35000000/34030000/34029800/34029777/482eccd6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Comfort Hotel Divinopolis Centro - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 110 reviews £45 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=34029777&PinnedHotelID=34029777&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/105000000/104100000/104099700/104099624/c16c156c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elite Economy Hotel Para de Minas - Breakfast included - Parking included - Free Wi-Fi - Laundry room 4.6 12 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=104099624&PinnedHotelID=104099624&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/20000000/19170000/19161700/19161618/8c34f4c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verona Tower Padre Libério - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 113 reviews £57 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=19161618&PinnedHotelID=19161618&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/31000000/30110000/30102800/30102754/3241dc61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Styles Itauna Belveder - Spa - Pet-friendly - Parking included - Free Wi-Fi 8.2 Very good 298 reviews £40 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=30102754&PinnedHotelID=30102754&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/19000000/18120000/18111200/18111135/5c9e9bb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Liber Hotel Nova Serrana Nova Serrana - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 40 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=18111135&PinnedHotelID=18111135&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Wheelchair-accessible parking available ### Food and drink - English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 40 for adults and BRL 40 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Business services - Business centre ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Hand-held showerhead - Handrails in hallways - Handrails in stairways - Lever door handles - Lift - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Food and drink - Minibar ### More - Air conditioning - Cleaning products are eco-friendly - Eco-friendly toiletries - Iron/ironing board - LED lighting - Safe - Water-efficient showers ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of BRL 62.10 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 15 kg per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately BRL 40 for adults and from BRL 40 for children - Pet fee: BRL 62.10 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses solar energy This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. ### Property is also known as Ibis Nova Serrana Hotel Ibis Nova Serrana Nova Serrana Ibis Nova Serrana Hotel Nova Serrana ## Frequently asked questions ### Is Ibis Nova Serrana pet-friendly? ### How much does it cost to stay at Ibis Nova Serrana? ### What time is check-in at Ibis Nova Serrana? ### What time is check-out at Ibis Nova Serrana? ### Where is Ibis Nova Serrana located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ibis Nova Serrana Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.0 Amenities ### 8.6 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 55 8 - Good 25 6 - Okay 4 4 - Poor 1 2 - Terrible 5 ## Reviews ### 8/10 Good #### EDGARD 20 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não há secador de cabelo no quarto Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção. ##### EDGARD Stayed 2 nights in Aug 2025 ### 8/10 Good #### Rogério 5 May 2025 Liked: Cleanliness, staff & service Ibiz nunca teve uma boa relação custo benefício. ##### Rogério Stayed 1 night in Apr 2025 ### 10/10 Excellent #### JOELMA 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Atendimento da recepção e do restaurante incrível ##### JOELMA Stayed 1 night in Mar 2025 ### 8/10 Good #### Antonio 16 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nova serrana Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções. ##### Antonio Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Renato 4 Dec 2024 Liked: Cleanliness, staff & service, room comfort #### Café da manhã O hotel é bom, mas o café da manhã deixa à desejar. ##### Renato Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Kaio 17 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótimo, voltarei novamente com toda certeza!! Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!! Voltarei novamente com toda certeza!! ##### Kaio Stayed 1 night in Nov 2024 ### 8/10 Good #### GASTAO 6 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador. ##### GASTAO Stayed 1 night in Nov 2024 ### 8/10 Good #### Gustavo 25 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente hotel ##### Gustavo Stayed 1 night in Sep 2024 ### 8/10 Good #### Matheus 25 Aug 2024 Liked: Cleanliness, staff & service, amenities A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha. ##### Matheus Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Matheus 4 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel incrível demais Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100\. Com certeza voltarei mais vezes. ##### Matheus Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Welitom 5 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Atendimento muito bom, recepcionista muito educado e restaurante perfeito ##### Welitom Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Welitom 5 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito bem atendido, ótima estrutura ##### Welitom Stayed 2 nights in Jan 2024 ### 8/10 Good #### Francisco 4 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Bom ##### Francisco Stayed 2 nights in Jun 2023 ### 4/10 Poor #### Henrique 17 Apr 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Desastroso atendimento Inacreditável o atendimento em minha chegada, horrivel e desastroso. Cheguei ao hotel por volta de 18h para realizar o checkin, com muita pressa pois tinha compromissos agendados, quando a recepcao ao realizar o checkin mencionou que estavam sem toalhas. Como assim sem toalhas?! isso mesmo. Devido a um grupo (uma banda hospedada) as toalhas tinham acabado e tinham que esperar chegar da lavanderia que era em outra cidade, isso mesmo, outra cidade. Isso tudo mencionado pelos atendentes. Ainda me perguntaram se eu queria me hospedar. Alem de quererem me deixar sem toalhas de banho, queriam me deixar sem lugar pra ficar tambem. Desastroso!! Após alguns minutos pegaram toalhas em outros quartos e me entregaram. Nao apenas isso, quando entro no quarto, a cama estava sem roupa de cama, lençol, fronha dos travesseiros e cobertores. Mais uma vez tive que ir ate a recepção para providenciarem. O que me atrasou em todos meu compromissos. Muito decepcionado com o atendimento. Espero que a franquia tome as devidas providencias. Desastroso! Estrutura nova, porém equipe e logística horríveis! ##### Henrique Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Walter 10 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Instalações excelentes, próxima à BR, café da manhã muito bom e o único fato a lamentar é falta de garagem, só tem estacionamento na calçada mas, a hospedagem foi ótima ##### Walter Stayed 1 night in Mar 2023 ### 6/10 Okay #### Clayton 30 Apr 2022 Liked: Cleanliness, room comfort Disliked: Staff & service #### Valor no cardápio Hospedagem foi bom, porem o restaurante deixou a desejar, o valor que esta no cardápio foi diferente que foi cobrado. ##### Clayton Stayed 2 nights in Apr 2022 ### 8/10 Good #### ILTON 12 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Ok ##### ILTON Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Verified traveller 31 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### HOTEL ZERADO TOP D+ ##### Verified traveller Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Andre L S 10 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Novo Hotel em Nova Serrana Incrivel, Tudo 100% ##### Andre L S Stayed 1 night in Nov 2021 ### 8/10 Good #### Luiz 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Luiz Stayed 1 night in Oct 2025 ### 10/10 Excellent #### THIAGO 24 Sept 2025 ##### THIAGO Stayed 1 night in Sep 2025 ### 8/10 Good #### SERGIO 21 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### SERGIO Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Marcos 6 Sept 2025 ##### Marcos Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Vinicius 3 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Vinicius Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Leandro 18 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Leandro Stayed 1 night in Aug 2025 ---