Title: Station Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Station Hotel Hotel in Norwich, steps from Norfolk Broads ![Front of property](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/d1f52d87.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/38375d32.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Triple Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/933f8469.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/e628911d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, hydromassage showerhead, hair dryer, towels](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/f7f75234.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located along the Norfolk Broads, the Station Hotel offers a tranquil setting for visitors. Guests enjoy in-room WiFi and peaceful surroundings. The multilingual staff creates a welcoming atmosphere that keeps travelers returning. 5.0 ## Popular amenities - Housekeeping - Free WiFi £54 includes taxes & fees 16 Oct - 17 Oct ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=101966336&PinnedHotelID=101966336&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/17aa0dc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Heating Club Lounge Flat-screen TV Hydromassage showerhead Private bathroom Electric kettle Digital channels Daily housekeeping - 86 sq ft - City view - Sleeps 1 - 1 Large Single Bed ![Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/0ebd4dab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Heating Club Lounge Flat-screen TV Hydromassage showerhead Private bathroom Electric kettle Digital channels Daily housekeeping - 118 sq ft - City view - Sleeps 2 - 1 Double Bed ![Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/050954f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Heating Club Lounge Flat-screen TV Hydromassage showerhead Private bathroom Electric kettle Digital channels Daily housekeeping - 215 sq ft - City view - Sleeps 2 - 1 Double Bed ![Deluxe Triple Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101970000/101966400/101966336/933f8469.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Heating Club Lounge Flat-screen TV Hydromassage showerhead Private bathroom Electric kettle Digital channels Daily housekeeping - 215 sq ft - City view - Sleeps 3 - 1 Double Bed and 1 Large Single Bed ## You may also like Ad ![2 bars/lounges, sports bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/520000/519100/519081/97431a27_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dunston Hall Hotel, Spa and Golf Resort Norwich - 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Pool - Spa - Pet-friendly - Kids pool 8.4 Very good 867 reviews £81 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Norwich-Hotels-Holiday-Inn-Norwich.h12090.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=2620&destination=Norwich&destType=MARKET&latLong=52.628548,1.29426&searchId=62c5df85-d221-4456-82b6-45fbeebf8288&top_cur=GBP) Ad ![Reception](https://images.trvl-media.com/lodging/2000000/1570000/1562900/1562839/d41f97fa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Norwich by IHG Norwich - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 752 reviews £67 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Norwich-Hotels-Holiday-Inn-Express-Norwich.h1562839.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=2620&destination=Norwich&destType=MARKET&latLong=52.628548,1.29426&searchId=62c5df85-d221-4456-82b6-45fbeebf8288&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNorwich-Hotels-Station-Hotel.h101966336.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNorwich-Hotels-Station-Hotel.h101966336.Hotel-Information) ## About the area Located in Thorpe Hamlet, a neighbourhood in Norwich, Station Hotel is in a shopping district and on a river. Megazone and The Plantation Garden are local attractions and those in the mood for shopping can visit Elm Hill and Magdalen Street. Looking to enjoy an event or a game while in town? See what's happening at Carrow Road Stadium or Badminton at Blyth Jex. [Visit our Norwich travel guide](https://www.expedia.co.uk/Norwich.dx2620) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.62823%2C1.30650&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JDFhBJvWUTMLFxNJFQIryP9Xn_A=) 5-7 Riverside Rd, Norwich, England, NR1 1SQ ### What's nearby - Norwich Cathedral - 8 min walk - 0.4 miles - Carrow Road Stadium - 9 min walk - 0.5 miles - Norwich Castle - 10 min walk - 0.6 miles - Market Place - 13 min walk - 0.7 miles - Norwich Theatre Royal - 16 min walk - 0.9 miles ### Getting around - Norwich Station - 2 min walk - Norwich (NWI-Norwich Intl.) - 18 min drive ### Restaurants - ‪Coach and Horses - ‬5 min walk - ‪Compleat Angler - ‬1 min walk - ‪Rooftop Gardens - ‬6 min walk - ‪Bella Italia - ‬3 min walk - ‪Gem Of Norwich - ‬1 min walk ## About this property ### Station Hotel Hotel near Norfolk Broads Station Hotel provides everything that you need. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Smoke-free property and multilingual staff Room features All guestrooms at Station Hotel include comforts such as free WiFi and desk chairs. Extra amenities include: - Free tea bags/instant coffee and electric kettles - Bathrooms with hydromassage showers and toilet paper - 28-inch flat-screen TVs with digital channels - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/3000000/2880000/2876500/2876460/f013367e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Revado Hotel Thorpe Hamlet - Free WiFi - Breakfast available - Parking available - Bar 8.4 Very good 623 reviews £57 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2876460&PinnedHotelID=2876460&HadPinnedHotel=true®ionId=-1&adults=2) ![Twin Room, Ensuite](https://images.trvl-media.com/lodging/10000000/9760000/9751600/9751559/w397h375x48y0-7ede4d3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Belmonte Norwich City Center - Breakfast available 6.6 336 reviews £55 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=9751559&PinnedHotelID=9751559&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83170000/83162300/83162215/831db002.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marlborough Hotel Thorpe Hamlet - 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Pool - Hot tub - Spa - Pet-friendly 7.8 Good 1,005 reviews £79 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=536513&PinnedHotelID=536513&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, garden views ](https://images.trvl-media.com/lodging/1000000/800000/799800/799755/b8edea6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Oaklands Hotel Norwich - Parking included - Free WiFi - Restaurant - Breakfast available 7.6 Good 625 reviews £109 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=799755&PinnedHotelID=799755&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Conveniences - Limited-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Multilingual staff ### Outdoors - On a river ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 steps to reach entrance - Hardwood flooring in public areas - Thin carpet in public areas - Thin carpet in room - Upper floors accessible by stairs only ### More - 1 building - 3 floors - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer (on request) - Hydromassage showerhead - Private bathroom - Shower - Toilet paper - Towels provided ### Entertainment - 28-inch flat-screen TV with digital channels ### Food and drink - Electric kettle - Tea bags/instant coffee ### More - Desk - Desk chair - Heating - Iron/ironing board on request - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM ### Special check-in instructions The front desk is open daily from 10:00 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts A car is not required for transport to and from this property ### Property is also known as Station Hotel Hotel Station Hotel Norwich Station Hotel Hotel Norwich ## Frequently asked questions ### Is Station Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Station Hotel? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Station Hotel on 16 Oct 2025 start from £54.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Norwich-Hotels-Station-Hotel.h101966336.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Station Hotel? > This hotel doesn't offer parking. ### What time is check-in at Station Hotel? > Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Station Hotel? > Checkout is at 10:30 AM. ### Where is Station Hotel located? > Located in Thorpe Hamlet, this hotel is within a 5-minute walk of Norfolk Broads and Norwich Riverside Walk. Dragon Hall and St Julian's Church are also within 10 minutes. Norwich Station is only a 2-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Station Hotel Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 8 8 - Good 17 6 - Okay 16 4 - Poor 23 2 - Terrible 32 ### 5.4/10 Cleanliness ### 4.8/10 Staff & service ### 4.4/10 Amenities ### 5.0/10 Property conditions & facilities ### 5.0/10 Eco-friendliness ### 2/10 Terrible #### Rani 24 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No spoon for mixing coffee and rea with. Only 1 towel when booked for 2 people. Didn't feel safe. ##### Rani Stayed 1 night in Sep 2025 ### 2/10 Terrible #### adam 15 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I would advise that no human being stay in this property, I wouldn't even let my dog stay here. Very dirty and smelly. Appeared to be an asylum hotel in all honesty. Very unhelpful staff, disgusting rooms with stains everywhere. Completely mis-represented in the pictures and description. Absolutely no parking available most of the time. Avoid at all costs. ##### adam Stayed 1 night in Sep 2025 ### 8/10 Good #### Josephine 6 Jul 2025 Liked: Cleanliness, property conditions & facilities Value for money ##### Josephine Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Kevin 14 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities My flight was delayed so I didn't get there until around 7pm. The door was locked, nobody answered by knocking on door or several phone calls. My cousin had been trying to contact them for days before to see if we could check-in later, again no answer. Do Not try to even start a booking for this place. 0/10 ##### Kevin Stayed 1 night in Sep 2025 ### 4/10 Poor #### Tara 27 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Good location, but very poor service. I wasn’t given check-in details and had to wait outside for over an hour until another guest let me in. There was no staff on duty at any point, despite the hotel claiming to have limited reception staff. No WiFi, and my messages in an effort to resolve this were ignored. Very disappointing stay. ##### Tara Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Kurtis 15 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel was dirty, dirty marks everywhere, carpets didn’t look clean. Room mirror was filthy. The towels in my hotel room were very damp. The Wi-Fi never works and the bed was really uncomfortable. It is a cheap stay but it still falls way short basic requirements. There was no one on front desk either to help with anything, it’s very strange. ##### Kurtis Stayed 1 night in Aug 2025 ### 6/10 Okay #### Verified traveller 22 Jun 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Overnight stay Room comfortable, unfortunately the room key did not have the entrance key attached which required assisted admission on return to the Hotel. The bathroom extractor fan worked but no light. Also no reading lamp available. ##### Verified traveller Stayed 1 night in Jun 2025 ### 4/10 Poor #### Colin 18 Jun 2025 Liked: Room comfort Disliked: Staff & service, property conditions & facilities Arrived at hotel no staff. Lady also checking in called number displayed 15mins later member of staff arrived. Taken to my room which was in poor state. Tv not working no wifi curtains coming off curtain pole ##### Colin Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Maureen 15 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The presentation was poor. The booking was an emergency family member in intensive care. The presentation was so bad I did not stay. ##### Maureen Stayed 1 night in May 2025 ### 8/10 Good #### w r 3 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities As I expected for the price in an excellent location clean and comfy ##### w r Stayed 1 night in Aug 2024 ### 8/10 Good #### Ann 26 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort spacious very comfortable room. Shower a bit cramped but easy to work. Convenient for trains and buses. ##### Ann Stayed 1 night in Sep 2024 ### 4/10 Poor #### Pat 2 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I wouldn’t come here again I didn’t like the busy road there is a loose drain when I car go over it it bangs ##### Pat Stayed 1 night in Mar 2025 ### 4/10 Poor #### Verified traveller 13 Apr 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Eugh Blood on the pillow, poo stains on the towel, no one to help out with these. Bed was so uncomfortable and only got a few hours sleep. Won’t be coming back ##### Verified traveller Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Hamid 22 Feb 2025 Disliked: Cleanliness, staff & service No one to help check in. Told get the key fro a lock. ##### Hamid Stayed 1 night in Feb 2025 ### 8/10 Good #### Ann 21 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Room was warm and comfortable. Very clean. Could have done with a mat for shower. ##### Ann Stayed 1 night in Nov 2024 ### 8/10 Good #### Tracy 14 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities No issues room was basic clean . Shower and toilet spotless very quiet Walking distance to station and city centre ##### Tracy Stayed 1 night in Oct 2024 ### 4/10 Poor #### Lyndsey 13 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor customer service Didnt see a single member of staff. Front door was locked upon arrival, rung the doorbell, tried the two different numbers on the door and the one on their website, no answer. 10 minutes another guest let us in the door as they left. A list of names and room numbers were scribbled on a piece of paper on reception. We took ourselves to our room which was unlocked with the key inside. Room was VERY basic, dated and in need of some TLC. A lady returned my call about 15 minutes later, the person on the other end of the phone answered with "yes"... I said pardon, she said "yes". It was only because i recongnised the number that I said we were tryung to check in but someone else let us in and weve found our room. She aort of apologised and sais she was in the shower... During check in hours?On checkout we left the keys in the box on the reception guest, again no one was about. ##### Lyndsey Stayed 1 night in Jul 2025 ### 6/10 Okay #### Tomas 12 Aug 2024 Liked: Property conditions & facilities, room comfort Disliked: Staff & service This hotel was very basic but comfortable. No one was there to serve you and the reception had no receptionist. The room itself was clean, comfortable and safe with a good en suite shower. ##### Tomas Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Gabriella 9 Oct 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old and smelly, not for me Budget hotel, you get what you paid for. Not for me, I’d rather pay a little more to be comfortable. Old and smelly! ##### Gabriella Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Chukwuemeka 2 Aug 2024 Disliked: Property conditions & facilities nnnnnnnn ##### Chukwuemeka Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Michael 28 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I appear to have been scammed This is not a hotel. Upon arrival there was nobody present just a phone number on a locked door. The woman who answered my phone call claimed no knowledge of my name nor my hotels.com booking reference (even though hotels.com had collected payment and issued a booking reference). I had to book/pay for a different hotel. Hotels.com offer no means to address this fraud. It appears to be a scam. ##### Michael Stayed 1 night in Feb 2025 ### 8/10 Good #### Charlotte 24 Oct 2024 Liked: Cleanliness Disliked: Staff & service Was difficult to get into property as they keep the door locked and no staff were ever on-site during our stay. Once we managed to get into our room (by phoning numbers posted on the doors multiple times) our stay was fine. The room was spacious, but twin mattress in our room had a significant sag in the middle that made getting comfortable a challenge. We were given 2 towels for 3 people. Location was very convenient. Easy walking to train station, centre of town, and historic buildings. ##### Charlotte Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Julia 30 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When I arrived, the front door was locked, there was no-one on the desk inside and it looked abandoned. A mobile number to call on the door for checkin, called it, left a message. Another number was supposed to be the hotel number but when I called it, it said the number was not recognised. A third mobile number on the door so I called that one, message said the voicemail box was full so I couldn't leave a message. The paperwork clearly says the front desk is manned from 10am to 10pm - it was not. I eventually found a customer service number for Expedia. I called them and they tried to get hold of the hotel, I was on hold for ages. Eventually they said they'd put me through to the relocation team who would find me somewhere to stay instead. When I got through to them, they said they had to speak to the hotel before they could relocate me. More hold time while they tried to call the hotel. Then when they came back to me, I could hear them but they said they couldn't hear me. They gave me three warnings that if I didn't speak they would cut the call. I was shouting in the phone & could hear all the noise in the background but they said they couldn't hear me so they cut the call. I called customer services again - same sequence of activity, on hold, through to relocations, cut me off. Called again and this time told them I wanted a refund, waiting for this to be processed, they have to wait 72 hours. Still waiting and I have a ticket raised. Found somewhere else to stay. ##### Julia Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### PETE 7 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Never could get my room no body would answer the phone or call me back DO NOT RENT A ROOM FROM THEM !!!! ##### PETE Stayed 12 nights in Jun 2024 ### 4/10 Poor #### Nilesh 22 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ive stayed at!! No running water in shower, wouldnt turn on, plug socket faulty wouldnt charge phone, kepting blipping on and off, outside very dirty, no one would answer phone calls and no one at reception, cleaner had to let me in, no remote for tv, ##### Nilesh Stayed 1 night in Jul 2024 ## Expedia's Latest Trends ### Hotels > [The Coppid Beech Hotel](https://www.expedia.co.uk/Bracknell-Hotels-The-Coppid-Beech-Hotel.h3809.Hotel-Information) > > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)