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"We stay at this location several times a year for on-site events happening in the banquet hall. Thus far; every time we stay, the elevators are not working (only 2 of the 5 actually work) and the pool area is closed at least one day if not all the days we stay. The free breakfast is not worth it and there is never enough staff on hand to handle proper operations. The hotel needs serious upgrades but is unwilling to spend the money."

"Good selection for an inexpensive hotel."

"Rooms were very comfortable. Staff very helpful. Shuttle service was great."

"While the location of the hotel provides easy access to various venues, the property is dated. The rooms were decent however there is little air circulation, the windows had visible puddles of condensation. Staff attentiveness and service levels were inconsistent. "

"This is a very beautiful hotel. The room was excellent and all the employees were very accommodating. My sink did not drain and at checkout time the elevator to the garage broke down. The first-floor emergency exit in the stair well is a fire hazard due to blocked with furniture and flag poles."

"This place needs a serious makeover"

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"We were in Cleveland for a concert and stayed the night at Fidelity Hotel. We will definitely choose this location again! It’s beautiful! Staff was quick to help with valet, check-in, the restaurant and check-out. Our dinner was fantastic! "

"Gaberlle was nice the lady at the front desk over all stay was great "