I booked because the hotel was closest to the medical facility my partner & I needed. A traumatic procedure was booked involving fasting for 24 hrs before it so we were looking forward to a nice dining experience afterwards. Because of a block booking, apparently by a coach party, ( 1 COACH ), were told there wasn't room for any other hotel guests. Though bar meals were available the setting wasn't exactly comfortable, no prior information had been extended either.
The room had a complimentary shower gel, ( dispenser was empty, ) & a drinks bar with nothing in it, though the fridge continually dripped water all over it's cabinet. Could have informed reception but don't think I should have to & figured they probably knew anyway.
Facility was clean, bed was comfortable, though the aircon struggled & the staff were friendly & helpful apart from 1 exception. Wouldn't stay again unless had to.