Exterior

Reviews of Hyatt Place Bloomington/Normal

3.5 out of 5
Hyatt Place Bloomington/Normal
200 Broadway Avenue, Normal, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1000 reviews" "
Rating 8 - Good. 162 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Steven, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter Ellis,General Manager

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying will stay again. Normally stay across the street but my stay at the Hyatt has changed my mind in my choices. Friendly staff, clean rooms, tasty breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Maureen, Thank you for the excellent review of your stay at Hyatt Place Bloomington/Normal. We are thrilled to read that you loved our immaculate accommodations in addition to our devoted associates. We appreciate you mentioning the delicious breakfast we served. It was a pleasure serving you, and we look forward to welcoming you back again.Hunter Ellis,General Manager

10/10 Excellent

Christine, Maplewood

Stayed 1 night in Apr 2024
Response from Hunter Ellis General Manager on 29 Apr 2024
Dear Christine, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Convenient to ISU and parking across the street was easy.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 9 Apr 2024
Dear Michelle, We appreciate you sharing your thoughtful feedback. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we look forward to having the pleasure of welcoming you back soon.Hunter Ellis,General Manager

10/10 Excellent

Jasmine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Jasmine, Thank you for the five-star review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was conviently close to ISU.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Kate, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to ISU campus
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Donald, We appreciate you sharing your thoughtful feedback with other travelers. It's great to read that our location close to the ISU campus was convenient for your stay. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Aaron, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Place Bloomington/Normal. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hunter EllisGeneral Manager

10/10 Excellent

Holly, Longmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern, loved the various tables and chairs in lobby with fireplace
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Holly, Thank you for your outstanding review! We are delighted to read you liked your clean accommodations and that our amenities met your expectations. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, the breakfast was very good. The only downfall was the pool was to cold.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Nancy, Thank you for being our guest at Hyatt Place Bloomington/Normal. We are delighted to read that you loved our fantastic location along with the delicious breakfast we serve. Having said that, we have taken additional note of your comments regarding the pool as we strive to improve our guest satisfaction. It was a pleasure to host your visit, and we hope you will return soon.Hunter Ellis, General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Gary, Thank you for choosing Hyatt Place Bloomington/Normal and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Hunter EllisGeneral Manager

10/10 Excellent

Sarah

Travelled with family
Building was conveniently located by ISU. Food options were ok. Bacon was not labeled but it was not true bacon, maybe turkey bacon. Bacon should have been marked. Yogurt was not marked either, should have been. I was looking for Greek yogurt.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Sarah, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Having said that, we appreciate your feedback regarding the concerns you had with the food as we are dedicated to maintaining a high standard of service for our guests. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter Ellis, General Manager

2/10 Terrible

MICHAEL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid high dollar to stay here. I expected more for the price. Room was filthy. Stains on the sheets. Bathroom door didn’t close all the way and lock. Furniture looked like it hasn’t been cleaned in years. Spills not wiped down. Sticky handles. The only thing we need to work was the mini fridge for my daughter’s snacks and water (was there for a gymnastics tournament) But that was a fail. Didn’t work and looked like it hasn’t worked in years. Long story shorter not worth the money. Wouldn’t recommend anyone stay here. The first hostess was nice but the second we had a conversation with was rude.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Michael, Thank you for the review and for choosing our hotel. We sincerely apologize that you were not entirely satisfied with the quality and condition of your accommodations and for the inconvenience this caused. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will change your mind and give us another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Hunter Ellis,General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many dining options in walking distance.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear James, Thank you for posting your review of Hyatt Place Bloomington/Normal and for your excellent rating. We are glad that we exceeded all of your expectations and that you loved your time at our hotel. We are grateful for your feedback and hope to have the pleasure of welcoming you back soon.Hunter Ellis,General Manager

6/10 Okay

Angel

Travelled with family
Liked: Staff & service, amenities
This is a great location. Very close, walkable even, to ISU. Decent food options available from their kitchen and the complimentary breakfast is always a great amenity! Did not care for the very small drop off area in which nobody knew what direction to go in or they were just inconsiderate. Parking across the street was also inconvenient since there's no sky bridge connecting the lot to the hotel. It was free parking though so that was nice! We had a problem with our toilet not flushing and instead of waiting 45 minutes while they worked on it at 7pm, it would have been nice to be offered another room.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Angel, Thank you for being our guest and sharing your feedback. Although we are glad you liked our convenient location along with the complimentary breakfast and the parking, we are sorry for the inconvenience caused due to the wait time until our associates resolve the concern you had in your bathroom. We always appreciate hearing from our guests and learning what would enhance their visit. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Hunter Ellis,General Manager

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hunter Ellis General Manager on 27 Feb 2024
Dear Kayla, On behalf of our team at Hyatt Place Bloomington/Normal, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Hunter EllisGeneral Manager

8/10 Good

Tatiana, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing special comes to mind.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Tatiana, Thank you for being our guest at Hyatt Place Bloomington/Normal. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Hunter EllisGeneral Manager

4/10 Poor

Joseph J.

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The guest services stated that the front desk was staffed 24 hours. I took a walk at 3 o’clock in the morning and got locked out. I tried calling nobody answered. I tried knocking. Nobody came in the key wouldn’t work to let me in. My refrigerator didn’t work in my room, and, I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely an affable. , I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely a affable. They wouldn’t give me a receipt after saying the night before that I would have a printed receipt upon check out. The shower soaps were busted and there was only a little bit of total paper on a roll and it was it. Very sad that Hyatt standards have fallen so low
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Joseph J, Thank you for the review and for choosing our hotel. We are very sorry for the difficulties you had during your stay, and we apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We understand your frustration and are grateful for your patience. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Hunter EllisGeneral Manager

10/10 Excellent

Allen

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Allen, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. It was a pleasure accommodating you, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter Ellis,General Manager

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear William, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, everything was clean and the staff was super friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Kristina, Thank you for the five-star nice review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Thomas, On behalf of our team at Hyatt Place Bloomington/Normal, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Hunter Ellis,General Manager

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property from the moment I was greeted at the desk.
Stayed 1 night in Feb 2024
Response from Hunter Ellis General Manager on 13 Feb 2024
Dear Brandon, Thank you for the five-star review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our property and hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 2 nights in Feb 2024
Response from Hunter Ellis General Manager on 13 Feb 2024
Dear Edward, Thank you for choosing Hyatt Place Bloomington/Normal for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Hunter EllisGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking very convenient
Stayed 1 night in Feb 2024
Response from Hunter Ellis General Manager on 13 Feb 2024
Dear Scott, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We are also glad you found our parking convenient. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

2/10 Terrible

jeremy

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Jeremy, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Hunter EllisGeneral Manager

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from Hunter Ellis General Manager on 8 Feb 2024
Dear Gerald, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel to stay at when visiting Bloomington/Normal!
Stayed 1 night in Feb 2024
Response from Hunter Ellis General Manager on 5 Feb 2024
Dear Tara, Thank you for the kind words about your most recent visit to Hyatt Place Bloomington/Normal. We will be sure to share your review with all of our associates. Thank you again for making us your home away from home. We look forward to your next stay.Hunter EllisGeneral Manager

10/10 Excellent

jonathan, wheaton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well kept hotel with easy access to lots of dining
Stayed 1 night in Jan 2024
Response from Hunter Ellis General Manager on 30 Jan 2024
Dear Jonathan, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We are also glad you found our property completely spotless, and we will share your kind compliments with our team.Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip, very comfortable and clean. Love that there was a Starbucks in the same building!
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Valued Guest, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was mostly good, clean facilities but was placed in adjoining room and the people next door were extremely loud at 6 am. The noise in the hallway was loud as well.
Stayed 1 night in Dec 2023
Response from General Manager on 23 Jan 2024
Dear Lisa, Thank you for the review of Hyatt Place Bloomington/Normal. We are thrilled to read about your comfortable stay and liked the clean accommodations. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Timothy, Thank you so much for the perfect rating of your time at Hyatt Place Bloomington/Normal. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Hunter EllisGeneral Manager

10/10 Excellent

James, OCONOMOWOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear James,Thank you for choosing Hyatt Place Bloomington/Normal. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hunter EllisGeneral Manager

6/10 Okay

Becki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No sleep
Stayed here before and had no issues. However this time our room was directly across the street from the parking garage and the loud humming sound coming from it kept us up All night. Room 310.. STAY AWAY.
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Becki,Thank you for your comments about our hotel and for choosing us once again. We value your rating. However, please accept our apologies for the noise disturbances you experienced due to the parking garage across the street. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope to have another opportunity to welcome you back to our hotel on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Rachel, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyatt Place Bloomington/Normal, and we look forward to welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for two nights for a business trip - location was near our project and parking was convenient and free.
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Christopher,Thank you for your outstanding review and for choosing us while you were here for business! We are glad that we exceeded all of your expectations with our location and complimentary parking. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Courtney,Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hyatt Place Bloomington/Normal. We look forward to welcoming you back on your next visit.Hunter EllisGeneral Manager

10/10 Excellent

Addison

Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Addison, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Place Bloomington/Normal. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hunter EllisGeneral Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hunter Ellis General Manager on 4 Jan 2024
Dear Gary, We are delighted you enjoyed your stay at Hyatt Place Bloomington/Normal. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city. Hunter EllisGeneral Manager

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hunter Ellis General Manager on 4 Jan 2024
Dear Nancy, Thank you for choosing Hyatt Place Bloomington/Normal. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Hunter EllisGeneral Manager

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023
Response from General Manager on 21 Jan 2024
Dear Kim,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Place Bloomington/Normal; we hope to see you again soon. Hunter EllisGeneral Manager

6/10 Okay

Shona

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed here 2 nights ago and found it so clean, updated and nice. We chose to stay here again because of that. However tonight our room is not as clean as I would want. There is a broken drawer, a door off its hinges, the lamp won't work and shower is out of soap. We will probably not stay here again.
Stayed 1 night in Dec 2023
Response from General Manager on 1 Feb 2024
Dear Shona, Thank you for your loyalty and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate teams to ensure the overall guest experience. We appreciate your patience and understanding, and we hope you will consider giving us another chance to regain your trust on a future visit.Hunter Ellis,General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant!!
Location great for uptown Normal. Ellie at front desk 5 star otherwise can not recommend. Place was not clean, trash overflowing in lobby and other areas. No maid service even after asking repeatedly. Will not stay there again.
Stayed 3 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Guest,Thank you for your recent review online. We sincerely apologies for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with clean accommodations and a responsive staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We encourage you to stay with us once again so we can provide you with the flawless visit you deserve.Hunter EllisGeneral Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Between Christmas and New Years.
Staying downtown in this hotel was a good experience. Several restaurants nearby. Excellent facilities. Large common area for visiting with friends.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear James, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter Ellis,General Manager

10/10 Excellent

Meghan, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Meghan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place Bloomington/Normal. We look forward to your return and wish you all the best with your future travels.Hunter Ellis,General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Kenneth, Thank you for choosing Hyatt Place Bloomington/Normal. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Hunter Ellis,General Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, near trendy food distrcucr
Staff was very helpful straightening out an issue (one we created lol) lots of parking with MANY free EV chargers. A block from a trendy area with bars, restaurants.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Ron,We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Ron,We are thrilled you had an excellent stay at Hyatt Place Bloomington/Normal, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hunter EllisGeneral Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here many times and I've always had an enjoyable stay. The staff is always friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Brian,Thank you for the review of Hyatt Place Bloomington/Normal and for making us your home away from home. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Stacey,Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hyatt Place Bloomington/Normal. We look forward to welcoming you back on your next visit.Hunter EllisGeneral Manager