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Reviews of Home2 Suites by Hilton Bloomington Normal

3 out of 5
Home2 Suites by Hilton Bloomington Normal
1781 Bradford Lane, Normal, IL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 75 out of 93 reviews" "
Rating 8 - Good. 13 out of 93 reviews" "
Rating 6 - Okay. 2 out of 93 reviews" "
Rating 4 - Poor. 3 out of 93 reviews" "
Rating 2 - Terrible. 0 out of 93 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Danyell

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay that’s centrally located to the University and restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

MIGUEL, Carbondale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient hotel. Very comfortable rooms with plenty of room and equipped with dishwasher, microwave and refrigerator. Recommended.
Stayed 1 night in Apr 2024

8/10 Good

Andrew, Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, good breakfast options.
Stayed 1 night in Mar 2024

10/10 Excellent

CYNTHIA

Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas, Moline

Liked: Amenities
Relatively new hotel. Huge rooms. Lots of amenities. Good location. Good value.
Stayed 1 night in Jan 2024
Response from AGM on 7 Mar 2024
Thank you for taking the time to give your feedback. We appreciate your business and hope to see you again.

10/10 Excellent

Mary Ann

Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Nice clean modern room. Lovely kitchen for a longer stay with everything you’d need.
Stayed 1 night in Jan 2024
Response from AGM on 7 Mar 2024
Thank you for taking the time to give us your feedback. We really appreciate your business and we hope you stay with us again.

10/10 Excellent

carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

McKenzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well equipped room. We stayed for a couple of nights, but it would have been good for a longer stay. The room was very spacious and everything was well thought through - distinct bedroom, sofa and kitchenette areas. Lots of lights for different activities and moods. Plenty of plug sockets and usb charging points wherever they might be needed . Bed and shower were super, and the buffet breakfast had a good choice. Downside was the location - at the corner of a part developed industrial estate right on the edge of town. Dark and isolated at night. However, the room was so quiet despite being close to very busy roads.
Stayed 2 nights in Nov 2023
Response from AGM on 16 Nov 2023
Thank you for taking the time to give us your feedback. I do agree with the dark and isolated area for us to located at this time. There are plans in the work to have a couple fast food chains developing as we speak. So within the next year or so if you happen to come our way again it will have more lighting and more businesses to visit. Again thank you for your feedback and hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
No hassle, quiet and safe. Thanks!
Stayed 2 nights in Nov 2023
Response from AGM on 14 Nov 2023
Thank you for taking the time to give us your feedback. I appreciate it very much. It helps us to improve in areas we may need improvement. I do hope you stay with us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from AGM on 14 Nov 2023
Thank you for taking the time to give us your feedback. I appreciate it very much. It helps us to improve in areas we may need improvement. I do hope you stay with us again.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on 14 Nov 2023
Thank you for taking the time to give us your feedback. I appreciate it very much. It helps us to improve in areas we may need improvement. I do hope you stay with us again.

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with nice accommodations. The location is fantastic!
Stayed 1 night in Oct 2023
Response from AGM on 29 Oct 2023
Thank you for taking the time to give your feedback. I appreciate the positive comments and hope to see you again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on 11 Oct 2023
Thank you for taking the time to leave us a review. We appreciate you choosing our property and hope to see you again.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well equipped for families and traveling professionals. Nice pool area and outdoor spaces.
Stayed 1 night in Sep 2023
Response from AGM on 11 Oct 2023
Thank you so much for choosing our property. Can't wait to see you again.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with everything about Home2 Suites and would highly recommend it!!
Stayed 1 night in Sep 2023
Response from Carin on 11 Sept 2023
Thank you for staying with us. We appreciate your feedback and hope you will stay with us again.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carin Doage on 11 Sept 2023
Thank you for staying with us. We appreciate your feedback and hope you will stay with us again.

10/10 Excellent

Joshua S

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility! Our brief stay was very comfortable.
Stayed 1 night in Aug 2023
Response from Carin Doage on 11 Sept 2023
Thank you for staying with us. We appreciate your feedback and hope you will stay with us again.

10/10 Excellent

Dillon

Stayed 1 night in Aug 2023
Response from Carin Doage on 4 Aug 2023
Thank you for staying with us and We hope to see you again.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Carin Doage on 4 Aug 2023
Thank you for staying with us and We hope we see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carin Doage on 18 Jul 2023
Thank you for taking the time to give your feed back on your stay. If you could please elaborate on what areas we need improvement I would appreciate it. It helps us to give extra attention in that area to make your stay with us better. Thank you again for staying with us and hope you give us another chance.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carin doage on 13 Jul 2023
Thank you so much for taking time to complete a review. It is our goal to give each guest the best stay we can. We definitely appreciate your stay and hope to see you again.

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from Carin Doage on 18 Jul 2023
Thank you for taking the time to give your feed back on your stay. If you could please elaborate on what areas we need improvement I would appreciate it. It helps us to give extra attention in that area to make your stay with us better. Thank you again for staying with us and hope you give us another chance.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driving home from dc
Stayed 1 night in Jul 2023
Response from AGM on 5 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! I will definitely pass on your reply to my staff.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from AGM on 5 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! I will definitely pass on your reply to my staff.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would’ve given 5 stars except door deadbolt didn’t work and Wi-Fi wasn’t free unless you joined the Hilton rewards program.
Stayed 1 night in Jun 2023
Response from AGM on 5 Jul 2023
I am so sorry to hear this. Our Wi-fi is free to all guest rather you are a Hilton member or not. I really wish you would have asked an associate how to connect. I also passed on the information about the deadbolt to be repaired. I do hope you give us another chance.

10/10 Excellent

Tanya, Quincy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, friendly front desk staff, clean rooms, firm beds. Nothing to complain about. It’s a very nice property to stay at.
Stayed 2 nights in May 2023
Response from AGM on 7 Jun 2023
Thank you so much for your feedback. And hope you will stay with us again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room
Loved our stay! Room was clean and a nice size. It was very clean. Breakfast not very good but lots of restaurants close by.
Stayed 1 night in May 2023
Response from AGM on 7 Jun 2023
Thank you for your feedback. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AGM on 7 Jun 2023
Thank you for your feedback. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Dasha and John were excellent! If there wasnt fresh coffee they had it on hand and ready to go or were more than willing to make it. Dasha was warm and welcoming during check in. She looked up my honors number and wrote it down so that i would have it for future use. I enjoyed the friendliness and responsiveness of all the stuff.
Stayed 1 night in May 2023
Response from AGM on 7 Jun 2023
Thank you for your feedback. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Carie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2023
Response from AGM on 4 May 2023
Thank you for staying with us. We hope to see you in the future.

4/10 Poor

Steven

Stayed 1 night in Apr 2023
Response from AGM on 4 May 2023
Thank you for staying with us. If I could ask for you to express what areas we could use improvement in I would appreciate it.

6/10 Okay

Daryl

Stayed 2 nights in Mar 2023
Response from AGM on 4 May 2023
Thank you for staying with us. I noticed you rated us a 3 out of 5. What areas can we improve in to get a 5 out of 5 in the future.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh
Stayed 1 night in Feb 2023
Response from AGM on 15 Mar 2023
Thank you for staying with us.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We watched the Superbowl & brought some snacks. Perfect place with large refrigerator, dishes, microwave and very roomy. We had a perfect night
Stayed 1 night in Feb 2023
Response from John B on 14 Feb 2023
So glad you had a great stay! Go Chiefs

8/10 Good

Raynard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Response from Carin Doage on 6 Jan 2023
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Carin Doage on 6 Jan 2023
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Marissa

Travelled with family
Liked: Staff & service, room comfort
Ehhhhhhhh
Food left on couch, bathroom doors would not unlock, chair broke
Stayed 1 night in Dec 2022
Response from Carin Doage on 6 Jan 2023
Thank you for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. I am working with our housekeeping team to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again.

4/10 Poor

tomasz

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Property was overbooked When we arrived instead two bed room we got only one king bed Unacceptable
Response from Carin Doage on 6 Jan 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Newer hotel that was super clean and comfortable
Stayed 1 night in Dec 2022
Response from Carin Doage on 6 Jan 2023
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The suite with a full size fridge, microwave, sink, dishwasher and sofa bed was spacious and clean. The breakfast was tasty and had many options. The staff was friendly and helpful.
Stayed 1 night in Nov 2022
Response from AGM on 6 Jan 2023
Thank you for staying with us. Hope to see you again if ever in area.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a nice area, near some dining options and was easy to find. Staff was very pleasant and helpful at check in, room was extremely clean. Would definitely stay here again.
Response from AGM on 6 Jan 2023
Thank you for staying with us. Hope to see you again if ever in the area.

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and spacious. I loved the full size refrigerator, microwave and dishwasher. Great hotel!
Stayed 3 nights in Oct 2022
Response from Carin Doage on 4 Aug 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Gabrielle

Stayed 1 night in Oct 2022
Response from Carin Doage on 14 Oct 2022
Thank you for staying with us. I hope we will see you again soon.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Oct 2022
Response from Carin Doage on 10 Oct 2022
Dear Robert:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Carin DoageAsst. GMHome2 Suites by Hiltoncarin.doage@hilton.com 3094519900

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Sep 2022
Response from Carin doage on 10 Oct 2022
Dear Stacy:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Carin DoageAsst. GMHome2 Suites by Hiltoncarin.doage@hilton.com 3094519900

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff. I would recommend.
Stayed 1 night in Sep 2022
Response from Carin Doage on 10 Oct 2022
Dear Kathy:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Carin DoageAsst. GMHome2 Suites by Hiltoncarin.doage@hilton.com 3094519900