Thanks so much for taking the time to let us know what problem you had faced your stay with us here at the Holiday Inn Express & Suites in Normal, IL. I sincerely apologize for that, We also appreciate you pointing out that there are still things that we can improve on. You’ll be happy to know that we’ll be starting our hotel renovation within the next few months, which will address the issues that you mentioned in your review. We sincerely hope that, once they are complete, you’ll give us a chance to offer the same great customer service with an even better stay experience sometime in the near future!

Thank you very much for taking time out of your undoubtedly busy day to let us know that you enjoyed your stay with us here at the Holiday Inn Express & Suites in Normal, IL. We pride ourselves on providing each one of our guests with outstanding customer service, along with clean & comfortable guest rooms, a complete & hearty breakfast, and all of the amenities you have come to expect in your travels. It’s reviews like yours that let us know that our hard work is worth it, but that we also will always have ways to go above & beyond what travelers like yourself look for in their “home away from home.” Thank you, again, for your positive review, and we hope to be able to serve you again sometime in the future!