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Reviews of Nikko Tokanso

3 out of 5
Nikko Tokanso
2335 Sannai, Nikko, Tochigi-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 283 reviews" "
Rating 8 - Good. 123 out of 283 reviews" "
Rating 6 - Okay. 41 out of 283 reviews" "
Rating 4 - Poor. 13 out of 283 reviews" "
Rating 2 - Terrible. 6 out of 283 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs and meals provided were great.
Stayed 1 night in Apr 2024
Response from Nikko Tokanso on 7 Apr 2024
Thank you for your staying with us. We hope we can see you again someday.

10/10 Excellent

Arne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, peaceful, very close to attractions like Toshogu
Stayed 1 night in Jan 2024
Response from Nikko Tokanso on 26 Jan 2024
Thank you for staying with us. And thank you for your kind message.

10/10 Excellent

Qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sightseeing places, convenient location. Very good service including shuttle services to the train station.
Stayed 3 nights in Aug 2023

8/10 Good

Wai Pek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on historical site, close to the shrines. Very quite. Condition of the property is aged, cleanliness is acceptable. A different experience.
Stayed 2 nights in Apr 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful old world charm this hotel has. Great room and wonderful food. Definitely take the Japanese room with half board. The onsens were very nice. The location is superb right next door to the temple sites and forest.
Stayed 2 nights in Jan 2023

10/10 Excellent

Nga Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 2 night stay in a great location with super friendly and lovely helpful staff, in a beautiful location. Despite my late arrival the hotel kept dinner for me and couldn’t have done more to be helpful during my stay. Great location for sunrise, sunset and anytime walks for photo ops at the famous Shinkyo bridge, and close to loads of shrines and temples right in the national park
Stayed 2 nights in Aug 2021

8/10 Good

Yuka

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our experience in this ryokan with japanese-style dinner and breakfast. The room was big.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Jung-hsun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Nicole s

Liked: Staff & service, room comfort
Disliked: Cleanliness
Lovely location & stuf, cleanliness should improve
Super great location and friendly stuff, speaking English :) A real authentic experience, the big down size was the cleanliness of the toilets and the condition of the room, was a bit old (including the amanetis)
Stayed 1 night in Oct 2019

10/10 Excellent

POLAPAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like everything, but just some difficulty was English
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Retreat in Nikko
Hotel is above average with good facility also it’s a plus for hotel providing free shuttle to and from Nikko stations. Food is excellent both breakfast and dinner.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good onsen settings, nice dinner and breakfast prepared by traditional Japanese way
Stayed 1 night in Jan 2019

10/10 Excellent

Chonticha, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have good time at nikko tokanso with all facilities and helpfull,nice staff. Location just next to the temple.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Lin, Denver, CO

Liked: Staff & service
Disliked: Room comfort
Not comfy
Be warned that the Japanese style room does not have a private bath. I couldn't use the hot springs since I have visible tattos and tattos are not allowed (seriously?!).
Stayed 1 night in Aug 2018

6/10 Okay

asa, new york

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location for sightseeing but not much more
We enjoyed being able to walk to the main sights and to / from the train station. The room had a nice view and traditional Japanese furniture. The hotel might be from the 1970s/ 1980s and have not been renovated in a long time. We tried the private family Onsen and it was quite disappointing. Not very clean and just tap water in a tub.. A dangerous feature is the hot water that’s burning hot in the showers, so be careful if you travel with children. The dinner and breakfast had a couple of tasty dishes but overall left us longing for the food at other Ryokans we have stayed at.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Not good
There are a lot of hotels in the area. Find something else.
Stayed 1 night in Jun 2018

8/10 Good

Dita Septa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Priceless Experience
It was the first time I stayed in a ryokan, so it was great. I got to sleep in a futon, take a bath in an onsen and have Japanese meals. The experience is priceless!
Stayed 1 night in Jun 2018

6/10 Okay

alfred

Liked: Cleanliness, staff & service
Nikko - make it a day trip next time
Food (breakfast and dinner - Japanese style) was excellent. Unfortunately, having been to several onsens over the years, I was really disappointed with the bath. Places in Hakone are much nicer and there is more to see in the area. I was in Beppu on this trip as well, and very nice places there as well. Also, for some reason, we (with companion) both agreed the futon / tatami mats just could not find a comfortable position; again, the ryokan / onsen we stayed at in Beppu (and previously in Hakone and Nagoya) had comfortable beds and extra pillows. This is not a - bad - place, just that if I am in Nikko again, I will look for somewhere else to stay. Maybe even just do a day trip to the area.

10/10 Excellent

Robi, Yeppoon

Liked: Cleanliness, staff & service, property conditions & facilities
For a compete Japanese experience ,I would recommend Nikko Tokaso to my friends
Stayed 8 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Traditional
Very well located, a few minutes from the key area to visit. Hotel itself is a bit old and could use some renovation. Service is very nice, high attention to details. I’d suggest taking the dinner option since the town is very small and there aren’t many options available.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great traditional Japanese experience! Staff were very helpful and accommodating and the food was amazing. After a few weeks of trying to determine the best way to experience Japanese food it was great to have it all laid out in front of us to enjoy the best bits.
Stayed 1 night in Mar 2018

10/10 Excellent

sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful example of local hospitality
We had a fantastic time in nikko staying at this Ryokan. We were greeted wonderfully by the hosts and shown to our room. Check in was easy and straight. Enjoy seeing your name written up on the welcome board Room was simple and elegant with a woman defiled sitting area. We were provided with yukatas and the jacket to stay warm while at the Ryokan. Or room had a private toilet and we bought the package that included our dinner. Food- some elegant and tasty. We bought the half board package and everything was well seasoned and prepared. Travel tip - get the Ryokan to fax your details to the tourist desk early to ensure you get the nikko pass at half price.
Stayed 1 night in Feb 2018

8/10 Good

Pablo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very good for onsen.
The Onsen is excellent and modern,The rest of the hotel is dated but clean. Is in the middle of all Nikko main atractions,all walking distance.

10/10 Excellent

Alan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel located near all the major sights!
Simple check in and friendly staff. Room was big and clean, dinner and breakfast were huge and filling. Provided shuttle bus to the train station (and also does pickup if you organise it) Location is good for all the main tourist attractions. Not too close to any shops at night though.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location just in the national park Very nice and warm Japanese style hotel Stuff was really helpfull. Free shatle bus from hotel to nikko railway station. Strongly recommended for peaceful stay in nikko.
Stayed 1 night in Dec 2017

8/10 Good

Kenny, Hong Kong

Liked: Cleanliness, staff & service
Quite worn out, but great value for money
For the price I paid which included dinner and breakfast, it was great value for money. However, the hotel was pretty worn out, and the walls are quite thin. The hotel converted the room next door to a dinner room, and during dinner times, I could clearly hear the conversation next door. Luckily after dinner, it was fine as it was empty. Great location right next to the famous shrines and temples and shuttle service to train station at varies times was useful indeed.
Stayed 1 night in Sep 2017

6/10 Okay

Andrea, Melbourne, Australia

Liked: Staff & service, room comfort
A bit pricey for the condition
A bit pricey given the condition of some facilities (e.g. Family onsen and bathroom) but nice location, friendly staff and good experience. The price might be reflective of the time of lodging and location so I'm guessing value for money.
Stayed 1 night in Aug 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
An amazing value. We love it here so much that after our first night, we booked an additional night a few days later. Kind staff. Located right in the middle of the temple area in Nikko. Nice onsen. And wonderful plentiful beautiful food. We recommend the half board with dinner and breakfast. Great sleep on tatami and futon. We will be back!
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Near Toshogu Shrine
We enjoyed our stay at the Tokanso (April2017). The ryokan itself is old and dated, however, it seems like they are making upgrades throughout. The onsen area was fully renovated and very nice. Our room needed some updating - showing a lot of wear-and-tear. There is a toilet (seemed new) and a sink in the sitting area (kind of weird), but no shower. Not sure if this is the case for every room. We used the onsen facilities for bathing and washing up in the morning so that was not a problem for us. Call ahead to reserve free pick up from the train station. Make sure you let them know which train station you will be arriving at - Tobu Nikko or JR Nikko. They also have a shuttle service to the train stations but you must reserve a day in advance. 5-minute walk to the Toshogu Shrine. We've stayed at several onsen ryokans in Japan and found that the food here was the best. The pork shabu shabu was fantastic. I think you can select your dinner so look online. Limited English spoken by the staff. We speak Japanese so we didn't have any problems but if you've never been to an onsen or experienced Japanese-style meals, it may be a little difficult since there weren't many signage or explanation of the menu in English. It seems like there were a lot of foreign guests so perhaps this will improve in the future. :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Shailesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great value Japanese style hotel with onsen
This is an old Japanese style hotel with onsen. The location is superb as it is within walkable distance to the world heritage shrines in Nikko. Hotel provides free shuttle to Tobu and JR Nikko stations which is a 5 mins ride. The food is traditional Japanese set course dinner and breakfast which we enjoyed a lot. Onsen is relaxing and very clean.

8/10 Good

Cherie, Brisbane, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
CLOSE TO SHRINES WITH A GOOD ONSEN
Great location. Use the shuttle bus option from the station to arrive. Once you get your bearings, it's easy to walk down to the bus to get you everywhere and to lots of restaurants and the sacred bridge. It is right next door to the biggest shrines in the wooded area so a lovely ambience and easy access. Onsen is great here and the traditional rooms are lovely. We ate at the restaurants in town which were fantastic - try the yakisoba in town. Wonderful!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS PLACE
I booked this hotel based on the 3-star rating and seemingly good reviews. First, be warned that the Japanese style room does not have a private bath. Second, the room and hallways had a musty odor. As for location, yes, it is very close to the world heritage site, as advertised, but there is little else in the area that was open as far as restaurants, etc. It's probably better to stay near the Nikko station and take the short bus ride to the shrines. On the good side, the public bath (onsen) is well maintained, and the host/hostess were nice enough to accommodate our request for a vegetarian breakfast. But overall I can't recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Nikko
Probably one of the beat ryokan I have ever stayed at, even though it is quite small. It's located about 5 minutes from Toshogu and other Nikko temples. The room was clean and comfortable, and the dinner and breakfasts were delicious and fresh. The baths were also open fairly late/early so you could relax there pretty much any time you wanted. The staff were also very friendly and accommodating. If I'm ever back in Nikko I would definitely stay here in a heartbeat!

10/10 Excellent

Steven, Swindon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here on the 29th March 2016. The staff were very friendly and helpful, and they looked after our luggage while we were out exploring Nikko. The room is a good size and was immaculate. The maid prepares green tea when you arrive at your room, she then makes up the beds during dinner. Dinner and breakfast were huge. I very much recommend the Japanese option when given the choice of Japanese or Western food. The onsen was great and was empty on the two occasions I used it. I would definitely stay here again, and I would recommend to others.

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Huey, Oroville, CA

Liked: Cleanliness, staff & service, room comfort
Convenient B-class Hotel. Will go again
About 8-10 min walk from the hotel, it may be hard to find at first but once you do its located in a convenient place. First upon arrival we were greeted by a gentleman who guided us to the front desk. I speak fluent Japanese so there was no trouble getting the room fast. Room: 3 bed room, for a Japanese hotel its normal size (small). Bathroom is little outdated, worst part about the bathroom is that there's no fan in there. 14 day stay and around day 3 I could see the Mold build up. House cleaning attempts to clean it but meh. AC for our room was down, but fortunately it was during middle of March. Staff: Excellent, whenever I had a question they were sincere and always helpful. Overall 4/5 for me

10/10 Excellent

Matt, California

Liked: Cleanliness, staff & service, property conditions & facilities
Ryokan in Nikko
This was my first stay at a Ryokan and it was a great experience. The room that I had included an attached restoom (from what i saw this isn't the case for all rooms). The Ryokan is showing its age, however it adds character to the place instead of being a problem, which is refreshing given how modern/sterile most hotels are in the bigger cities in Japan. Nikko Tokanso is also located extremely close to the tourist areas of Nikko (about a 5 minute walk). The staff was extremely helpful and friendly and were able to speak passable English.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Patrick, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With family to see temples .m.lovely fanily hotel ...well run with genuine care....loved it

8/10 Good

Supattra, Nonthaburi, Thailand

Liked: Cleanliness
Good hotel but RUDE drivers.
Overall I really like this hotel. Our room was big and there were many facilities inside. The sauna zone was very new and convenient but the restroom was quite old and narrow and it is not in our room. The receptionists were really nice but there are not always at the counter since when I called here before arriving someone who couldn't speak English picked up and keep shouting in Japanese to us and he seemed to be angry that we couldn't speak Japanese. However, the only one thing that I was really disappointed is the driver of the shuttle bus from the hotel to the station. he drove so madly like in car racing that our baggage were rolled to the left and the ride side of the car.

10/10 Excellent

Marilyn, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen
The breakfast was delicious and the onsen incredible