Title: ANA Crowne Plaza Niigata by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1818&destination=Niigata%2C+Niigata+Prefecture%2C+Japan&selected=2400953&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ANA Crowne Plaza Niigata by IHG Travelers find sensory delights in Chuo Ward, from rejuvenating massage treatments to an array of breakfast options that satisfy morning cravings ## Photo gallery for ANA Crowne Plaza Niigata by IHG ![4 restaurants, breakfast, lunch, dinner served; Japanese cuisine - ANA Crowne Plaza Niigata by IHG (Niigata)](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/d5500a2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Minibar, in-room safe, desk, blackout curtains - ANA Crowne Plaza Niigata by IHG (Niigata)](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/76646cb8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - ANA Crowne Plaza Niigata by IHG (Niigata)](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/67c2be45.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - ANA Crowne Plaza Niigata by IHG (Niigata)](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/8ffd2bb6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, blackout curtains - ANA Crowne Plaza Niigata by IHG (Niigata)](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/6f3c4914.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies ANA Crowne Plaza Niigata offers a sensory experience in the city center. Guests enjoy authentic Japanese cuisine at four restaurants, relax with aromatherapy and massages, and stay connected with high-speed WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Parking available £61 9 Apr - 10 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2400953&PinnedHotelID=2400953&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 16 of 16 rooms ### View all photos for Standard Room, 2 Single Beds (Air Purifier) ![Standard Room, 2 Single Beds (Air Purifier) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/3f650ebf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds (Air Purifier) 8.0 Very good 8 reviews - City view - 236 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Junior Suite, 2 Single Beds (Separate Bath and Walk-In Shower) ![Junior Suite, 2 Single Beds (Separate Bath and Walk-In Shower) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/8e6fff55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Single Beds (Separate Bath and Walk-In Shower) 10.0 Exceptional 3 reviews - City view - 538 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds ### View all photos for Junior Suite, 2 Single Beds (High Floor) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/c992810d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Single Beds (High Floor) - City view - 538 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Standard Room, 1 Single Bed ![Standard Room, 1 Single Bed | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/24c01d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Single Bed 9.2 Wonderful 5 reviews - City view - 237 sq ft - 1 bedroom - Sleeps 1 - 1 Single Bed ### View all photos for Premium Room, 2 Single Beds (Top Floor) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/3528ffba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds (Top Floor) 8.0 Very good 1 review - City view - 355 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, 2 Single Beds ![Standard Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/510f4709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, Multiple Beds ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/3528ffba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Multiple Beds 8.4 Very good 5 reviews - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Premium Room, 1 Queen Bed (High Floor) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/3528ffba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed (High Floor) 8.0 Very good 2 reviews - Sleeps 2 - 1 Queen Bed ### Standard Room, 1 Single Bed (High Floor) 10.0 Exceptional 1 review - Sleeps 1 - 1 Single Bed ### View all photos for Standard Room, 1 Single Bed (Mid Floor) ![Standard Room, 1 Single Bed (Mid Floor) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/9e6b7e4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Single Bed (Mid Floor) 10.0 Exceptional 1 review - Sleeps 1 - 1 Single Bed ### View all photos for Premium Room, 2 Single Beds (High Floor) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/3528ffba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds (High Floor) - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, 1 Queen Bed (Mid Floor) ![Standard Room, 1 Queen Bed (Mid Floor) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/4579aabd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed (Mid Floor) - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 2 Single Beds (Mid Floor) ![Standard Room, 2 Single Beds (Mid Floor) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/d593f081.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds (Mid Floor) - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, 1 Double Bed (Mid Floor) ![Standard Room, 1 Double Bed (Mid Floor) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/210a7a09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed (Mid Floor) 9.0 Wonderful 2 reviews - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, Multiple Beds (Mid Floor) ![Standard Room, Multiple Beds (Mid Floor) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/e9227d61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Multiple Beds (Mid Floor) - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Standard Room ![Standard Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2410000/2401000/2400953/7a8f8d7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.6 Exceptional 8 reviews - City view - 172 sq ft - 1 bedroom - Sleeps 2 - 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiigata-Hotels-ANA-Crowne-Plaza-Niigata.h2400953.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiigata-Hotels-ANA-Crowne-Plaza-Niigata.h2400953.Hotel-Information) ## About the area Located in Chuo Ward, a neighbourhood in Niigata, ANA Crowne Plaza Niigata by IHG is in a shopping district and near a train station. Aizu Yaichi Memorial Museum and Niigata City History Museum are cultural highlights, and some of the area's attractions include Niigata City Performing Arts Center and Niigata Science Museum. Shirone Daigo Nakamura Orchard and Niigata Niitsu Railway Museum are also worth visiting. [Visit our Niigata travel guide](https://www.expedia.co.uk/Niigata.dx1818) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.91842%2C139.05917&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BGFbyCPMGsHnAvc65NFAGT8w2ZA=) 5-11-20 Bandai Chuo-ku, Niigata, Niigata-ken, 950-8531 ### What's nearby - ![Bandai bridge and Cherry blossoms in Niigata, Japan; Shutterstock ID 254773054; purchase_order: SF 06557000; job: ; client: ; other:](https://images.trvl-media.com/place/553248621532775757/c101e801-0301-4799-8bee-7c3c607c9616.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bandai Bridge 7 min walk \- 0.4 miles - ![Niigata_NiigataCityHistoryMuseum_553248621532775762-1071](https://images.trvl-media.com/place/553248621532775762/2c95d4fa-b892-47ce-8dfd-bf87b1179f78.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Niigata City History Museum 18 min walk \- 1.0 mile - Toki Messe 12 min walk \- 0.7 miles - Niigata Prefectural Civic Centre 3 min drive \- 1.7 miles - Niigata City Performing Arts Center 3 min drive \- 1.7 miles ### Getting around - Niigata Station 12 min walk - Niigata (KIJ) 19 min drive ### Restaurants - ラーメン二郎 新潟店 3 min walk - マクドナルド 新潟万代店 3 min walk - Season Café 1 min walk - モスバーガー 4 min walk - 中国料理 天壇 (Tendan) 1 min walk ## About this property ### ANA Crowne Plaza Niigata by IHG Upscale hotel located in Chuo Ward Take advantage of a coffee shop/cafe, a hair salon and dry cleaning/laundry services at ANA Crowne Plaza Niigata by IHG. Treat yourself to spa services, such as reflexology, aromatherapy or a massage. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Japanese cuisine. Free in-room WiFi is available to all guests, along with a bar and a gym. Other perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and a water dispenser - A gift shop, concierge services and free newspapers - Multilingual staff, tour/ticket information and a vending machine - Guest reviews speak highly of the helpful staff Room features All 182 rooms include comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and safes. Extra amenities include: - Bathrooms with bidets and shower/bath combinations - Flat-screen TVs with digital channels - Fridges, electric kettles and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/71000000/70790000/70789800/70789759/25a96c2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### APA Hotel & Resort Niigata Ekimae Odori Chuo Ward - Pool - Spa - Free Wi-Fi - Restaurant 8.6 Excellent 1,192 reviews £43 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=70789759&PinnedHotelID=70789759&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/910000/902500/902453/8e81d9de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nikko Niigata Chuo Ward - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.0 Wonderful 968 reviews £47 23 Apr - 24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=902453&PinnedHotelID=902453&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11560000/11558800/11558756/858120e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Okura Niigata Chuo Ward - 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24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Vending machine - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 1,938 square feet of conference space - Meeting rooms ### Spa - Aromatherapy - In-room massages - Reflexology ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Lift - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-width doorways - Wheelchairs on site ### More - 16 floors - Ballroom - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with digital channels - Pay films ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for JPY 3000.0 per night. Cots (infant beds) are available for JPY 1210 per night ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately JPY 3000 per person - Self-parking fee: JPY 1200 per day (in/out privileges) - Crib (infant bed) fee: JPY 1210 per night - Rollaway bed fee: JPY 3000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Ana Crowne Plaza Niigata Ana Niigata Crowne Plaza Ana Hotel Niigata Crowne Plaza Ana Niigata Crowne Plaza Niigata ANA Crowne Plaza Niigata Hotel ## Frequently asked questions ### Is ANA Crowne Plaza Niigata by IHG pet-friendly? ### How much does it cost to stay at ANA Crowne Plaza Niigata by IHG? ### How much is parking at ANA Crowne Plaza Niigata by IHG? ### What time is check-in at ANA Crowne Plaza Niigata by IHG? ### What time is check-out at ANA Crowne Plaza Niigata by IHG? ### Where is ANA Crowne Plaza Niigata by IHG located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## ANA Crowne Plaza Niigata by IHG Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 468 8 - Good 285 6 - Okay 57 4 - Poor 23 2 - Terrible 8 ## Reviews Verified ### 10/10 Excellent #### Roy 1 Mar 2026 Liked: Cleanliness, amenities, property conditions & facilities Fantastic place to stay. Large comfortable room with great views over the city. Friendly staff. A bit of a walk from the station but close to a large shopping centre. ##### Roy Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Hiroyuki 29 Dec 2025 Liked: Cleanliness, property conditions & facilities Good location, good room ##### Hiroyuki Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Donald 28 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay ##### Donald Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Colin 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and friendly staff. ##### Colin Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Mark 15 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The breakfast menu was great. All service personnel we interacted with were outstanding. American hotel workers should be trained by their Japanese counterparts. ##### Mark Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Tjung-Ling 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good breakfast, friendly staff, nice location. ##### Tjung-Ling Stayed 2 nights in Jun 2024 Verified ### 10/10 Excellent #### JIANDONG 27 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good hotel with very good service. ##### JIANDONG Stayed 3 nights in Oct 2024 Verified ### 10/10 Excellent #### Ruth 15 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast buffet was amazing and the English support from the staff was top class. ##### Ruth Stayed 1 night in Aug 2024 Verified ### 10/10 Excellent #### Chee Seng 25 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Traditional style hotel with top class service. ##### Chee Seng Stayed 4 nights in Mar 2024 Verified ### 10/10 Excellent #### Kubilay 22 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place to stay with clean and nice rooms. Also a gym where you can work out. ##### Kubilay Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Marvin 9 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very relaxing place. ##### Marvin Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Yuka 14 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and professional! ##### Yuka Stayed 1 night in Jun 2025 Verified ### 8/10 Good #### junichi 28 Jul 2024 Liked: Amenities good service, exellent staff courtesy ##### junichi Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Verified traveller 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spectacular hotel, excellent staff and great stay. Nice large hotel with good sound insulation inside didn’t hear any other rooms or the outside so very good for a sleep. Also the room was large compared to a lot of other hotels. Fast elevators. Everything you need within walking distance. ##### Verified traveller Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Glen 9 Feb 2025 Hotel was about a 15 minute walk from railway station. Check in was good. We had room 815 it was facing the water. Beds firm and were able to get bigger firmer pillows. Room size was comfortable. Breakfast was wonderful lots of choices. ![View from room on a snowy day](https://a.travel-assets.com/ugc/hotel-reviews/163617C29BC647A3A5051E3009C8A5ADC93ECFB61739080049262.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Glen Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Sung 30 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top class hotel Comfortable and quiet hotel with super delicious breakfast. Friendly staffs are well organized always ready to serve the customers. My room was spacious with a beautiful river view. The Hotel was conveniently located with almost everything within the walking distance. I will certainly come back when I revisit Niigata. ##### Sung Stayed 4 nights in Dec 2023 Verified ### 8/10 Good #### Cheryl 15 Jun 2025 Liked: Cleanliness, property conditions & facilities Great customer service. Lovely room but a little small. Too far to walk from station without trashing your suitcase. There are many hotels and restaurants near Niigata train station. I suggest one of them. Nothing near this property. ##### Cheryl Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Kai Chu 18 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good hygiene and quality of the service ##### Kai Chu Stayed 1 night in Sep 2024 Verified ### 8/10 Good #### CHAN 13 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities river view and near proximity to walking across the river for more dining options. parking should be made free instead of paying ##### CHAN Stayed 1 night in Mar 2024 Verified ### 8/10 Good #### Verified traveller 27 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Good lication Staffs are friendly, but we can hear next room guests talking. Dined at their Japanese restaurant at B1, excellent service and good quality of food. 10 minutes walk to Niigata station, good place to shop around it’s CoCoLo shopping center inside train station. ##### Verified traveller Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Randall 18 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It has everything you need, including things you might not think you would need. Well-thought-out hotel in terms of services and amenities. Only issue i had was the hotel not receiving the deposit i paid to Expedia. Will need to check with Expedia when i get back. ##### Randall Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Stacey 23 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast spread was by far the best I’ve had, it was not only very affordable (¥2400 if you make a reservation one day prior) and the food spread was also very varied. There were 3 types of Niigata rice to choose from, and also some of the best bread I’ve ever had. The ensuite bathroom was spacious, and the showerhead had good water pressure. The room was also big enough to open 2 medium sized luggages without having to navigate too precariously around. The traditional Shoji in the room also added more character to the room. Humidifiers and even pillows of different heights were available for rent (ANA Crowne Plaza calls it their sleep advantage), which definitely improved our sleep. Location of the hotel was also very convenient; 10mins from the train station (flat ground, easy for luggage to be pull across), 5mins from LoveLa Bandai (a mall with all the shops that you need) and multiple bus stops. ##### Stacey Stayed 4 nights in Dec 2024 Verified ### 8/10 Good #### Christopher 18 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall not bad. Felt slightly older. Could hear some stomping from room above, but minimal. Biggest issue that I am docking a star for is ac did not seem to work. Set to 15c cool, but room stayed at a constant 24c which was too hot for me. I reported, but was only offered the suggestion to turn off the ac (this did not work). Location was fine and short cab ride to different spots if needed. Staff was overall very pleasant and friendly. ##### Christopher Stayed 3 nights in Nov 2023 Verified ### 10/10 Excellent #### Laura 12 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, clean, friendly staff ##### Laura Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Satoshi 5 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities awesome ##### Satoshi Stayed 1 night in Jan 2026 ---