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The Charles Hotel

4.0 star property
Victorian inn with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for The Charles Hotel

Terrace/patio
Exterior
Front of property
Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Daily cooked-to-order breakfast (CAD 35 per person)
The Charles Hotel offers a sophisticated escape near Niagara River Gorge. Relax in the garden or enjoy a drink at the bar. The HobNob Restaurant serves excellent French dishes on the scenic terrace. Guests appreciate the WiFi, free self-parking, and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Parking included
The current price is £155
includes taxes & fees
2 Sept - 3 Sept

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Premium Room

Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Premium Room

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
  • Royal George Theatre - 5 min walk - 0.3 miles
  • Shaw Festival Theatre - 15 min walk - 0.8 miles
  • Jackson-Triggs Winery - 3 min drive - 1.4 miles
  • Peller Estates Winery - 4 min drive - 1.8 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Pillitteri Estates Winery - ‬5 min drive
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Starbucks - ‬6 min walk

About this property

The Charles Hotel

Upscale boutique inn near Niagara River Gorge
Located close to Niagara-on-the-Lake Golf Club and Royal George Theatre, The Charles Hotel provides a terrace, a garden and a bar. The on-site international cuisine fine-dining restaurant, HobNob Restaurant, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk and concierge services
  • Smoke-free property
  • Guest reviews give top marks for the helpful staff and location
Room features
All rooms are individually furnished, and offer comforts such as air conditioning, as well as perks such as free WiFi and room service. Guests reviews say good things about the comfortable rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Designer toiletries and hairdryers
  • 55-inch TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and heating

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The Shaw Club Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,021 reviews
The price is £162
includes taxes & fees
1 Sept - 2 Sept
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Charles Hotel?

As of 31 Aug 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on 2 Sept 2025 start from £155.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Charles Hotel?

Self-parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Checkout is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique inn is within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within 10 minutes.

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The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 550 reviews
Rating 8 - Good. 140 out of 550 reviews
Rating 6 - Okay. 56 out of 550 reviews
Rating 4 - Poor. 21 out of 550 reviews
Rating 2 - Terrible. 12 out of 550 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time.
Stayed 1 night in Jul 2025

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

Irene

Liked: Staff & service, amenities, property conditions & facilities
Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will come again
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful front porch w flowers and a welcoming view
Stayed 1 night in Jul 2025

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !
Stayed 1 night in Jul 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Stayed 4 nights in May 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2025

10/10 Excellent

Réjean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. A heritage building of almost 2 hundred years offering all the modern commodities...a rare experience. Calm, professional and relaxing atmosphere.
Stayed 3 nights in Aug 2025

6/10 Okay

Donna

Liked: Staff & service, property conditions & facilities
Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Stayed 1 night in May 2025

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.
Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Stayed 2 nights in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities
The outside was
Stayed 1 night in Jul 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is lovely but the bed is small. Feels like a double.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lake trout for dinner was excellent. Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025