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Reviews of OYO Braeriach Hotel, Highlands Scotland

3 out of 5
OYO Braeriach Hotel, Highlands Scotland
Main Street, Newtonmore, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 53 reviews" "
Rating 8 - Good. 18 out of 53 reviews" "
Rating 6 - Okay. 11 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the price!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jay

Stayed 1 night in Dec 2023

4/10 Poor

charles

Disliked: Cleanliness, amenities, property conditions & facilities
The whole set up was poor
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Charles! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Thanks for your kind and lovely words, Mark! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Away
Struggled to find affordable accommodation in the area at such notice until I came across the OYO Braeriach Hotel. It was great value for money. Stayed two nights as was site seeing and would do so again in the future. Staff were friendly and accommodating. Facilities were clean and comfortable. Paid extra for a cooked breakfast both mornings of my stay but it was worth the extra money spent.
Stayed 2 nights in Sep 2023
Response from Tim on 6 Nov 2023
Hi, Alexander! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

8/10 Good

David

Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman in the pub was awesome and very friendly. Perfect place to stay in a lovely village
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Staff & service, room comfort
Under new management
Friendly welcome. Host said they had only arrived two days previous. Place is in need of a good spring clean, which I'm sure is high on the list, but otherwise fine. Room was good. Thin walls. Noisy if the wrong group are staying.
Stayed 1 night in Aug 2023

6/10 Okay

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 1 night in Jul 2023

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Filipa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pub in the centre of the Scottish Highlands
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Filipa! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly host
Host was friendly and as on business it suited my needs
Stayed 4 nights in Jun 2023
Response from Joey on 15 Jul 2023
Thank you for the pleasing feedback, William! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

10/10 Excellent

denis

Stayed 1 night in Jun 2023
Response from Maria on 15 Jul 2023
Hey, Denis! It is always good to see our guest happy. Such feedback helps us. Keep them coming. Regards, Maria

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Rosy on 15 Jul 2023
Thanks for rating us, David! Your review made our day. We hope to delight you with our services. Regards, Rosy

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable great stay
I'd walked Braeriach and I was bootsore. The bath was so welcome! A really comfortable sleep, clean everything and lovely team.
Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul 2023
Thank you for your appreciation, Emma! We hope to give you consistent service every time. Regards, Barbara

8/10 Good

Colin

Liked: Cleanliness, staff & service
Set in the lovely village of Newtonmore 😊
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Colin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Klaas

Liked: Cleanliness
Disliked: Staff & service, room comfort
Meh...
No breakfast, no food in the evening (and restaurant choice in the town also not very good), and spring sticking out from mattress. Relatively good price for the area but overall not that great
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Apologies for the problems you had faced, Klaas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Friederike

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Das Zimmer war winzig klein und es gab weder einen Schrank noch Kleiderbügel. Entgegen der Info auf der Homepage wurde kein Frühstück angeboten.
Stayed 3 nights in Sep 2022
Response from Ammy on 2 Oct 2022
Hallo, Friederike! Vielen Dank für Ihr Feedback. Wir haben das gleiche an unser Team weitergeleitet, um Ihre Erwartungen zu erfüllen. Ich wünsche Ihnen einen schönen Tag! Mit freundlichen Grüßen, Noah

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and peaceful!
Very comfortable quiet room. Shared facilities were spotless clean. Red hot shower! No food here though. Not doing breakfasts etc.
Stayed 1 night in Mar 2022
Response from Jane on 3 Apr 2022
Thank you so much for the wonderful rating, Colin! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable stay here the hotel is very clean and the staff are really friendly however there is no longer a car park as its now a beer garden and they no longer serve food due to covid restrictions
Stayed 2 nights in Dec 2021
Response from Ammy on 6 Jan 2022
Hi, Angela! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Cheshta on 26 Oct 2021
Thanks for the positive rating, Philip! Hope to welcome you again soon. Regards, Ivy

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expected a hostel, got a hotel!
A fantastic room for me and my mate. Did a walking trip so just needed a place to crash. Room was modern, clean and equipped as you'd expect. Would definitely stay again.
Newtonmore, a great place to walk through and around....
... To see wonderful sights...
... And to make new friends
Stayed 1 night in Oct 2021
Response from Ammy on 14 Oct 2021
Hi, Brian! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

MR ROBIN A

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Total lack of parking, on street only, lucky to find spot within 500 yards.
Stayed 1 night in Sep 2021
Response from Ammy on 1 Oct 2021
Hi, sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Amelia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome and room was spacious with all essentials provided. Very dog friendly. Unfortunately no meals were provided during my stay.
Stayed 1 night in Sep 2021
Response from James on 27 Sept 2021
Thank you for your sweet words. We hope to give you a consistent service every time. Regards, James

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Aug 2020
Response from Jaime on 25 Aug 2020
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jaime

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and welcoming - we booked for bed and breakfast but there was no breakfast - but comfortable night.
Stayed 1 night in Mar 2020
Response from Ammy on 12 Mar 2020
Hi, Thanks for sharing your valuable feedback with us. Your kind words encourage us to achieve a new standard of overall experience. Regards, Ammy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hogmany get away
nice, clean and friendly.
Stayed 1 night in Dec 2019
Response from Ammy on 7 Jan 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
I didn't end up going, tried to call to cancel by calling the number ended up connected to an Indian call centre and couldn't cancel as they were unable to find my reservation
Stayed 1 night in Jan 2020
Response from Joey on 5 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and dog-friendly
My son and I stayed at the Braeriach Hotel on our way North to a family reunion. The owners were very friendly and accommodating, and welcomed us and our three dogs, which was much appreciated as not all hotels reported as being "pet friendly" are always so accommodating. The landlord was even kind enough to direct us to a local dog walk. The room was pleasant and clean. However, it was located right above the bar, which was busy on a Friday night for a Karaoke night. It did not bother us too much, but it should be noted that the enthusiastic singing was audible in the room
Stayed 1 night in Sep 2019
Response from Ammy on 25 Sept 2019
Hi,Clare! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Del on 29 Aug 2019
Really pleased you enjoyed your stay

6/10 Okay

Verified traveller

No parking facilities also no breakfast included in the price £89 its a lot for one night!
Stayed 1 night in Aug 2019
Response from Ammy on 25 Sept 2019
Hi, Thanks for sharing your concern, we do regret the hassle faced. We will surely pass this feedback with the hotel to make sure your next experience is pleasant. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Ammy on 25 Sept 2019
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a PUB with rooms above, which are small and inadequate for travellers eg; no wardrobe, just 4 hooks on a wall! Toilets that didn't flush, much to the chagrin of the owner. No mention of a loud KARAOKE when we booked in, especially as our room was directly above. It finished just after midnight. Breakfast is additional at £10 per head. Never again, better B&B's available.
Stayed 1 night in Aug 2019
Response from Barbara on 12 May 2021
Hi, We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Barbara

10/10 Excellent

Bill, Ventura, Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the bar was a locals bar and not a tourist bar. We met many nice people there and played pool with them. That made the experience memorable!
Stayed 1 night in Aug 2019
Response from Del on 5 Aug 2019
Many thanks really happy you enjoyed your stay safe journey home hope to see you again

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely homely feel and the staff are very family friendly and the food is great. The rooms are clean and cosy.
Stayed 2 nights in Jul 2019
Response from Del on 31 Jul 2019
Many thanks Pleased you had a great stay hope to see you again soon

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Barbara on 12 May 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Barbara on 12 May 2021
Hi, Irene! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Very dated and a little run down. Was adequate for one night.
Stayed 1 night in Jun 2019
Response from Barbara on 12 May 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older hotel remodeled,but clean. Staff at hotel was extremely helpful and went out of way to help you. Thank You
Stayed 4 nights in May 2019
Response from Barbara on 12 May 2021
Hi, We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2019
Response from Barbara on 12 May 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

10/10 Excellent

Per Kristian

Stayed 1 night in Sep 2023

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous recommandons
Excellent accueil. Les propriétaires sont adorables et très dog friendly. Nous recommandons aussi le bar de l'hôtel qui est convivial.
Stayed 1 night in Jul 2023

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très propre mais petite. Personnel très courtois et serviable
Stayed 1 night in Aug 2023

8/10 Good

MARIA JOSEFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Del on 20 Aug 2019
Thank you for staying with us hope to see you again

6/10 Okay

Verified traveller

Liked: Cleanliness
Acceptable but were expecting more, some details missing (for example no spoons with cups for Thea in the room).
Stayed 1 night in Aug 2019
Response from Del on 18 Aug 2019
So sorry about that I will let my house keeping staff know asap Many thanks for staying with us

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Da es eigentlich ein Pub mit Zimmern ist, dürfen sich Kinder ab 21:00 Uhr unten nicht mehr aufhalten. Der Lärm vom Pub ist in den Zimmern sehr gut zu hören (Freitags Karaoke Abend)
Stayed 2 nights in Jul 2019
Response from barbara on 12 May 2021
Hallo, es tut uns leid zu wissen, dass Sie mit unseren Dienstleistungen nicht vollständig zufrieden sind. Seien Sie versichert, wir werden unser Bestes geben, um sicherzustellen, dass Ihre zukünftigen Besuche komfortabler und entspannender sind. Grüße, Barbara

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Avoid Friday night it’s karaoke night...
Stayed 1 night in Jul 2019
Response from Barbara on 12 May 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Barbara on 12 May 2021
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Barbara

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Örtchen, nettes Hotel, freundliches Personal und sehr gutes Frühstück.
Stayed 1 night in Apr 2019
Response from Barbara on 12 May 2021
Hallo, danke für deine erstaunlichen Dankesworte. Worte wie diese bringen uns dazu, noch härter zu arbeiten. Ich wünsche Ihnen einen schönen Tag! Grüße, Barbara