3/5 Okay
Jamal
22 Jul 2021
Disliked: Cleanliness, room comfort
Decent place to crash
I stayed at this hostel for 2 nights and it was a mixed bag to be honest, negatives 1st- confusion at check in which wasn't resolved even after i left 2 days later with my coupon used via Hotels.com, their should be better communication between the hostel and hotels.com and not upto the guest to do all the work, the staff themselves weren't overly friendly and seemed preoccupied with customers outside of the hostel rather than guests that needs to change, and although it was so called "freedom day" people weren't able to freely mix at the bar as was the case down the road. The room itself didn't have any AC or even a fan available which in a middle of a heatwave isnt ideal, and I didn't see any cleaner's clean my room in the 2 nights i was there as is the case in other hostels ive stayed at and on top of that their was no access to hire towels despite this being advertised by the hostel (Covid regs outlaw cleanliness!)
Positives- 1 member of staff Tom was friendly and helpful and did his best to help even accepting my request to change to a lower bed, the views from my room were outstanding! and the location of the hostel perfect right in the heart of town, I would recommend this place but their is room for improvement if the hostel management take it on board and take this constructive criticism, all the best.
Stayed 1 night in Jul 2021