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"We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again. Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes. Loved every part of the stay."

"Hotel staff were great, really helpful lady on the front desk. Hotel looked great and bar area very nice. Rooms good, only thing it didn’t have was a fridge but that was no issue"

"Nice, clean hotel in a great location. My only criticism would be the bathroom. It was very small despite having a large, family room. The shower was a bit weak too."

"Great location for what we needed. Clean, comfortable and spacious room. On site parking a huge help although parking spots very tight."

"Staff were helpful- location had easy access to the bay where there are many restaurants and shops."

"Lovely hotel"

"Staff were excellent! Room lovely and bed great Very hot and AC or heat control and could not get below 21 at night. Adjusted sawyers not available very late - had to order on more expensive would not have booked knowing no onsite pub/restaurant available as a solo traveller that’s a must"

"Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised. Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean. The issues weren’t limited to the room. Public toilets were in similarly poor condition, with wobbly taps and broken door handles, and the lift was out of order. On top of that, it was noisy at night, making it hard to get a decent sleep. To add to the frustration, the shower curtain clung to you while showering, and the bath handle had been fixed to the wall in a way that made it unusable. On a positive note, the air conditioning worked well and the bed was comfortable—but unfortunately, that’s about where the positives end. "

"Was a privilege to stay here , I don’t think I’ve ever come across such friendly staff , The Duty Manager certainly went above and beyond , by firstly telling us all about the Newport Marathon and printed a map ,plus suggested viewing places to see our friend running .. then on the day of leaving I discovered a had a slow puncture , another member of staff lent me her plug in tyre pump and the manager looked up nearest tyre fitters for me .. every member of staff was so friendly and they all looked as though they loved their jobs Well done Holiday Inn Express Newport 10/10 "