I wanted to take time to review the Harborside. My wife and I, decided to entend our New England trip by booking a last night and a last minute at the Harborside Inn. The Inn Manager, Jane, called and emailed to confirm reservations and appropriate Covid travel procedures, asked about special occasions. We were celebrating both of our birthdays that week. Upon arrival we were greated warmly and with fresh cookies. The room was perfect with the balcony right over the water. The room also come with a birthday card and some sweets to celebrate. Jane was helpful with dinner reservations as well.
The room however did have one issue of an odd smell. Nothing that would have had us change rooms. I brought up upon checkout. An hour later call from Jane. She had been all through the room and could smell the same but couldn't place it. Beyond the apologies she had also provided with a partial refund from the night on her own. There was also a follow up to let us know the room had maintenence done and smell was gone.
Thank you Jane, again, for everything. Anytime we are staying in Newport, it will only be at the Harborside Inn!