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Surtees

3.0 star property
Travelers find themselves in the heart of Newcastle City Center with cooked-to-order breakfast and two vibrant bars for evening drinks

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Surtees sits right in Newcastle City Center's core, where visitors enjoy a welcoming atmosphere complete with an outdoor terrace. The property features two lively bars, complimentary WiFi, and helpful staff providing tour and ticket assistance for exploring the city.

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About the area

Located in Newcastle City Center, a neighbourhood in Newcastle-upon-Tyne, Surtees is near a train station. St. James' Park and Beamish Open Air Museum are notable landmarks, and if an activity is on the agenda, check out Quayside. Looking to enjoy an event or a game while in town? See what's happening at Utilita Arena Newcastle or Gateshead International Stadium. Visit our Newcastle-upon-Tyne travel guide
Map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG

What's nearby

  • A gold and red ornate carriage parked on a city street.
    Bigg Market
    2 min walk - 0.1 miles
  • A historic stone building with a clock tower in the background.
    Castle Keep
    2 min walk - 0.1 miles
  • An ornate theater with red velvet seats, gold detailing, and a grand chandelier.
    Newcastle-upon-Tyne Theatre Royal
    5 min walk - 0.3 miles
  • A modern building with a circular design, surrounded by trees and a clear sky.
    Northumbria University
    7 min walk - 0.4 miles
  • A traditional Chinese gate with colorful decorations and a lion statue at its base.
    Chinatown
    8 min walk - 0.4 miles

Getting around

  • Monument Station
    6 min walk
  • Newcastle Central Station
    7 min walk
  • Newcastle (NCL-Newcastle Intl.)
    15 min drive

Restaurants

  • The Bridge Tavern
    2 min walk
  • The Bridge Hotel
    3 min walk
  • Crown Posada
    1 min walk
  • Subway
    3 min walk
  • Colonel Porter's Emporium
    1 min walk

About this property

Surtees

  • Hotel near Quayside
  • Close to St. James' Park, Surtees provides a terrace, 2 bars and conference space. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and luggage storage
    • A 24-hour front desk, tour/ticket information and smoke-free property
    • 1 meeting room and a front desk safe
  • Room features
  • All guest rooms at Surtees feature comforts, such as air conditioning, as well as
  • Other conveniences in all rooms include:
    • 28-inch LCD TVs with digital channels
    • Free infant beds, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 5.95 to 8.95 per person
  • 2 bars/lounges

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free cot

Bathroom

  • Towels provided

Entertainment

  • 28-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Is Surtees pet-friendly?

No, pets are not allowed at this property.

How much is parking at Surtees?

Self-parking is available for a fee.

What time is check-in at Surtees?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Surtees?

Checkout is at 11 AM.

Where is Surtees located?

Located in Newcastle City Center, this hotel is within a 15-minute walk of Castle Keep, Quayside and St. James' Park. Newcastle-upon-Tyne St. Nicholas' Cathedral and Bigg Market are just steps away. Monument Station is 6 minutes by foot and Central Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Surtees Reviews

6.6

7.2

Cleanliness

7.8

Location

7.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

Reviews

Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service

Good Location

Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good Spot if you don't mind ear-plugs

The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Great location but pretty run down

Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Calum

Liked: Staff & service
Disliked: Property conditions & facilities

Great location, just needs a good refurbishment

Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Literie très mauvaise et beaucoup de bruit; petit déjeuner correct
Stayed 5 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Little Hotel.

Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Basic hotel

Very basic hotel not far off hostel
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Roger

Liked: Room comfort
Disliked: Property conditions & facilities

weekend stay

pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019
Verified

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as always

This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night out accommodation

Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Anne

Liked: Staff & service

You get what you pay for

The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018
Verified

8/10 Good

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

Claudia D.

1 Stern für die Bar, 1 Stern für die Lage

Leider überhaupt nicht wie laut Bildern erwartet. Schmutziges, muffiges Zimmer, Blick auf Parkhaus, laute Klimaanlagen an Hauswand, Fahrstuhl defekt, abgewohnt, teilweise nicjt funktionierende Fenster, unbequeme Betten. Nur für 1 Nacht, guter Ausgangspunkt für Unternehmungen von der Lage her
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mysigt hotell i centrala Newcastle

Ganska mysigt hotell nära floden med trevlig personal. Rummet var bekvämt samt rent och badrummet var oxå bekvämt.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful hotel.

Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

'Boutique' budget hotel.

Better than expected for a budget hotel. Room better than first impression of dingy,worn reception. Room would b improved by boil curtains due to awful outlook. Thoughtful addition of ironing board, iron & fan. Excellent breakfast.
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Can't complain for the money. It is in a good location for the bars and nightlife, the buffet breakfast was decent and the hotel is upfront about certain rooms being subject to noise due to its location and single glazing. There was no noise from within the hotel and the staff where great. On a hot day, which is rare for Newcastle, it can be a little uncomfortable as no air con and opening the window can be very loud around the weekend, but if your just after a good location to get your head down then great. Parking worked cheap Sat to Sun and its next door.
Stayed 1 night in May 2018
Verified

8/10 Good

Clare

Liked: Staff & service

O.K if your not spending much time in the hotel

Great location, which is probably why they charge so much for a room! Car parking opposite hotel and a short walk from a variety of things Newcastle has to offer. The room was basic, bed not overly comfortable and bathroom was dated. Because of its location you can hear a lot of noise during the night but if your looking for somewhere to sleep after a night out yourself and not a lot of time actually in the hotel then this place is for you. I did not have the breakfast so cant reflect on that, the staff were friendly and quick check in / out. Would stay again
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff lovely room
Stayed 2 nights in May 2018