Embassy Newcastle, Sure Hotel Collection by Best Western

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Desk, free WiFi, bed sheets, wheelchair access
Desk, free WiFi, bed sheets, wheelchair access
Desk, free WiFi, bed sheets, wheelchair access
Desk, free WiFi, bed sheets, wheelchair access

Overview of Embassy Newcastle, Sure Hotel Collection by Best Western

Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Lobley Hill Road, Gateshead, England, NE11 9NA

Explore the area

  • AirportNewcastle (NCL-Newcastle Intl.)11 min drive
  • Popular LocationNewcastle Racecourse13 min drive
  • Popular LocationPort Of Tyne18 min drive
  • Popular LocationDurham University19 min drive

Choose dates to view prices

About this area

Gateshead

Embassy Newcastle, Sure Hotel Collection by Best Western is located in Team Valley, a neighbourhood in Gateshead, and is in the city centre. Sage Gateshead and Utilita Arena Newcastle are cultural highlights, and some of the area's notable landmarks include St. James' Park and Beamish Open Air Museum. Newcastle-upon-Tyne Discovery Museum and The Gate are also worth visiting.

What's nearby

  • Utilita Arena Newcastle - 4 min drive
  • Intu - 5 min drive
  • Newcastle Racecourse - 13 min drive
  • Port Of Tyne - 18 min drive
  • Durham University - 19 min drive

Getting around

  • Dunston Station - 3 min drive
  • Central Station - 6 min drive
  • Newcastle (NCL-Newcastle Intl.) - 11 min drive

Restaurants

  • Papa John's - 16 min walk
  • Moti Mahal - 18 min walk
  • Tudor Rose - 3 min drive
  • Regent - 3 min drive
  • Star Of Asia - 3 min drive

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

Gateshead hotel in Team Valley with free parking
Concierge services, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. All 42 rooms offer free WiFi, electric kettles and TVs with cable channels. Other amenities available to guests include hairdryers, desks and free toiletries.
Embassy Newcastle, Sure Hotel Collection by Best Western offers 42 forms of accommodation with a hairdryer and free toiletries. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Electric kettle

More

  • Desk

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 16 October 2021 to 31 December 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Premier Inn Newcastle South Hotel Gateshead
Premier Inn Newcastle South Hotel
Premier Inn Newcastle South Gateshead
Premier Inn Newcastle South Hotel Newcastle Upon Tyne
Premier Inn Newcastle South
Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 5 out of 17 reviews
5 - Excellent 29%
Rating 4 - Good. 9 out of 17 reviews
4 - Good 53%
Rating 3 - Okay. 1 out of 17 reviews
3 - Okay 6%
Rating 2 - Poor. 1 out of 17 reviews
2 - Poor 6%
Rating 1 - Terrible. 1 out of 17 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Disgusting
Stayed 2 nights in Oct 2021

4/5 Good

Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Good
It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle free overnight stay
Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is the first time that I have ever stayed at a hotel that does not provide pillow cases. I slept on the actual pillows! It was supposed to be a luxury room: yes, a luxury room that provided only one coffee and one tea sachet each! I am given more at Travelodge!
Stayed 1 night in Sep 2021