Title: Colonial Terrace Motor Inn Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2441&destination=Maitland%2C+New+South+Wales%2C+Australia&selected=6960162&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Colonial Terrace Motor Inn Guests relax in peaceful gardens or cool off in the outdoor pool at Colonial Terrace Motor Inn, with dinner at Yak & Yeti restaurant offering garden views. ## Photo gallery for Colonial Terrace Motor Inn ![Restaurant - Colonial Terrace Motor Inn (Raymond Terrace)](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/5cc434e5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room amenity - Colonial Terrace Motor Inn (Raymond Terrace)](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/0dfefef1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Colonial Terrace Motor Inn (Raymond Terrace)](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/821c1a19.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite, 1 Bedroom, Non Smoking, Kitchenette (Queen Deluxe) | Minibar, desk, laptop workspace, blackout curtains - Colonial Terrace Motor Inn (Raymond Terrace)](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/f170870e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Suite, 1 Bedroom, Non Smoking (Queen) | Front of property - Colonial Terrace Motor Inn (Raymond Terrace)](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/4d118efe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Raymond Terrace, Colonial Terrace Motor Inn offers a quiet retreat with gardens. Enjoy the outdoor pool and dine at Yak & Yeti restaurant on-site. Each room includes free WiFi for staying connected. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning - Laundry room - Room service £88 includes taxes & fees 25 Mar - 26 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Family Suite, 2 Bedrooms, Non Smoking (Family QD2S) ![Family Suite, 2 Bedrooms, Non Smoking (Family QD2S) | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/a98d90ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Non Smoking (Family QD2S) 7.0 Good 2 reviews - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 2 Single Beds ### View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Kitchenette (Queen Deluxe) ![Deluxe Suite, 1 Bedroom, Non Smoking, Kitchenette (Queen Deluxe) | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/f170870e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Bedroom, Non Smoking, Kitchenette (Queen Deluxe) 9.2 Wonderful 5 reviews - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Suite, 1 Bedroom, Non Smoking (Queen) ![Standard Suite, 1 Bedroom, Non Smoking (Queen) | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/1f728d36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom, Non Smoking (Queen) 9.2 Wonderful 39 reviews - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Suite, 1 Bedroom, Non Smoking (Queen Twin) ![Standard Suite, 1 Bedroom, Non Smoking (Queen Twin) | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/b7df3ed2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom, Non Smoking (Queen Twin) 9.2 Wonderful 9 reviews - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Standard Suite, 2 Bedrooms, Non Smoking (FamilyQ4S) ![Standard Suite, 2 Bedrooms, Non Smoking (FamilyQ4S) | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/57befbb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 2 Bedrooms, Non Smoking (FamilyQ4S) 9.2 Wonderful 7 reviews - 2 bedrooms - Sleeps 6 - 1 Queen Bed and 4 Single Beds ### View all photos for Family Suite, 2 Bedrooms, Non Smoking (Family Q3S) ![Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6970000/6960200/6960162/35fa67e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Non Smoking (Family Q3S) 8.0 Very good 1 review - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Hotels-Colonial-Terrace-Motor-Inn.h6960162.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Hotels-Colonial-Terrace-Motor-Inn.h6960162.Hotel-Information) ## About the area Located in Raymond Terrace, a neighbourhood in Maitland, Colonial Terrace Motor Inn is near the airport. Maitland Regional Art Gallery and Maritime Centre are cultural highlights, and some of the area's attractions include Hunter Region Botanic Gardens and Oakvale Farm and Fauna World. Looking to enjoy an event or a game while in town? See what's happening at Maitland Showground or Newcastle International Sports Centre. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. [Visit our Maitland travel guide](https://www.expedia.co.uk/Maitland.dx2441) [View more Motels in Maitland](https://www.expedia.co.uk/Maitland-Motels.d2441-aaMotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-32.76459%2C151.74353&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lCshL4eFJjv1TnOT-zE_5R96oNc=) 130 Adelaide Street, Raymond Terrace, NSW, 2324 ### What's nearby - ![Merewether Ocean Baths in Newcastle is one of the largest ocean pool in Australia and a recognisable landmark in the coastal city.](https://images.trvl-media.com/place/553248633851059531/e0dc8e03-7423-4a02-9b74-009269d932df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Merewether Beach 31 min drive \- 19.5 miles - ![Newcastle Beach showing general coastal views, landscape views and a sandy beach](https://images.trvl-media.com/place/553248635923089521/3e465cd1-fc1a-41cc-94da-d8df40b046b3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Newcastle Beach 32 min drive \- 19.5 miles - Nargoon Reserve 3 min drive \- 1.2 miles - University of Newcastle 20 min drive \- 13.1 miles - John Hunter Hospital 27 min drive \- 17.2 miles ### Getting around - Hexham Station 13 min drive - Newcastle, NSW (NTL-Williamtown) 17 min drive ### Restaurants - McDonald's 13 min walk - McDonald's 5 min drive - OPR Cafe 9 min drive - Junction Inn Hotel 7 min walk - Raymond Terrace Bowling Club 6 min walk ## About this property ### Colonial Terrace Motor Inn Motel located in Raymond Terrace Colonial Terrace Motor Inn provides amenities, such as a garden and laundry facilities. Stay connected with free in-room WiFi. You'll also find perks such as: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and smoke-free property - Barbecues - Guest reviews speak highly of the helpful staff Room features All guest rooms at Colonial Terrace Motor Inn feature comforts, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and desk chairs. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with Netflix, streaming services and digital channels - Fridges, toasters and on-request microwaves ## Similar properties ![Breakfast and dinner served](https://images.trvl-media.com/lodging/4000000/3520000/3516100/3516074/7f433b57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Airport Motel Sir Francis Drake Heatherbrae - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 922 reviews £85 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=3516074&PinnedHotelID=3516074&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, pool loungers](https://images.trvl-media.com/lodging/10000000/9630000/9625600/9625589/c39da9cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sleepy Hill Motor Inn Raymond Terrace - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 1,000 reviews £81 includes taxes & fees 22 Mar - 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Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 8.6 Excellent 601 reviews £71 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=9625941&PinnedHotelID=9625941&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=6960162&PinnedHotelID=6960162&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6960162,3516074,9625589,102423964,119428807) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Things to do - Outdoor pool ### Family friendly - In-room refrigerator - Laundry facilities - Microwave on request - Outdoor pool ### Conveniences - Laundry facilities ### Guest services - Housekeeping (daily) ### Outdoors - Barbecue grill - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Grab bar near toilet - No lift (single-level property) - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Microwave on request - Minibar - Refrigerator - Toaster ### More - Air conditioning - Ceiling fan - Desk - Desk chair - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out Late check-out fee: AUD 50 Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The property charges 3 per cent for credit card payments The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (8:30 AM - 6:00 PM) Front desk staff will greet guests on arrival at the property This property enforces quiet hours from 9:00 PM to 5:30 AM Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: AUD 55 per vehicle (one-way, maximum occupancy 4) - Late check-out fee: AUD 50 - In-room microwave fee: AUD 10 per stay - Equipment fee: AUD 15 per day - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available On-site parties or group events are strictly prohibited Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 8:00 PM Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia. ### Property is also known as Colonial Terrace Motor Inn Raymond Terrace Colonial Terrace Motor Inn Colonial Terrace Motor Raymond Terrace Colonial Terrace Motor Colonial Terrace Motor Inn Motel Colonial Terrace Motor Inn Raymond Terrace Colonial Terrace Motor Inn Motel Raymond Terrace ## Frequently asked questions ### Does Colonial Terrace Motor Inn have a pool? ### How much does it cost to stay at Colonial Terrace Motor Inn? ### Is Colonial Terrace Motor Inn pet-friendly? ### How much is parking at Colonial Terrace Motor Inn? ### What time is check-in at Colonial Terrace Motor Inn? ### What time is check-out at Colonial Terrace Motor Inn? ### Does Colonial Terrace Motor Inn provide a shuttle to the airport? ### Where is Colonial Terrace Motor Inn located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Colonial Terrace Motor Inn Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Location ### 9.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 302 8 - Good 210 6 - Okay 41 4 - Poor 19 2 - Terrible 12 ## Reviews ### 8/10 Good #### Neil 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless and bed was very comfortable ##### Neil Stayed 1 night in Jan 2026 ### 8/10 Good #### Lewis 13 Nov 2025 Liked: Cleanliness, staff & service, amenities Good room and ammenities ##### Lewis Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Graeme 16 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Location clean and friendly ##### Graeme Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Cindy 2 Nov 2025 Liked: Cleanliness, staff & service, amenities Room was clean, comfy and had all basic amenities including plates, bowls and microwave. Staff was helpful. ##### Cindy Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jason 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful and well equipped including lots of PowerPoints including usb outlets. Clean and comfortable bed. The kettle actually fitted under the swivel sink tap! Not hard but few motels do it. Well done! Office very easy to deal with. Shower screen door a tad small so for those of extra large build breath in and turn to your side. Not far off highway. Highly recommend. ##### Jason Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Glenn 11 Jul 2025 Liked: Cleanliness, staff & service Easy after hours check in and room was clean and comfortable. ##### Glenn Stayed 1 night in Jul 2025 ### 8/10 Good #### Lauren 12 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were pleasant and clean. The place is very central to shops and dining options. Check in was efficient but not overly friendly. ##### Lauren Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jade 17 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very organised and tidy room at this lovely motel. We had a good stay here. Would stay again. ##### Jade Stayed 1 night in Jul 2025 ### 10/10 Excellent #### fiona 16 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Stayed here twice for work trips. Nice room, quiet, love being able to have room service for dinner from their restaurant. Staff very friendly. ##### fiona Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Robert 7 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Comfortable Suited our family Excellent meals at the restaurant ##### Robert Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Andree 8 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities quiet stay, great restaurant, ##### Andree Stayed 1 night in Aug 2024 ### 8/10 Good #### Kathleen 15 Jun 2025 Liked: Cleanliness, property conditions & facilities One night stay. Easy Check in, very clean, comfortable bed, reverse air con worked well as was a very cold night, easy parking, close to shops clubs and pubs. Would recommend. ##### Kathleen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Kim 25 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean, comfortable & great location. Very friendly & helpful staff. Would've been better if there was a dishcloth & tea towel for the dishes to go with the detergent that was left. ##### Kim Stayed 1 night in May 2025 ### 10/10 Excellent #### Rob 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient for travel from QLD to Victoria. Rooms clean and restaurant was great. ##### Rob Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Michael 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities I was doing the dawn service and it was the closest accommodatiion. ##### Michael Stayed 1 night in Apr 2025 ### 8/10 Good #### Brad 3 Mar 2024 Stayed there for 2 nights and found it very comfortable and clean ##### Brad Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Paul 1 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Happy to stay there again. Food in the restaurant was excellent. ##### Paul Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Bernie 1 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great restaurant in property. Close to Main Street shops etc ##### Bernie Stayed 1 night in Sep 2024 ### 10/10 Excellent #### David 3 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place easy access from motorway and can check in late ##### David Stayed 1 night in Sep 2023 ### 8/10 Good #### Diane 16 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good choice for an overnight stay for an early departure from the airport. Nice meal at the onsite restaurant ##### Diane Stayed 1 night in Mar 2024 ### 8/10 Good #### Ronald J 24 Feb 2024 It was in a central area ,pleasant enough for our needs. Restaurant on premises was family friendly and very good as well. ##### Ronald J Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Fardos 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location, close to everything, save place , good service always on time, good management on time when it’s emergency call, Thank you to all stuff there ##### Fardos Stayed 6 nights in Dec 2024 ### 8/10 Good #### Bronwyn 25 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Clean and tidy. Nice size pool. Friendly staff. For a 3 star hotel this was great and close to everything. Would stay again. ##### Bronwyn Stayed 3 nights in Nov 2024 ### 8/10 Good #### Catherine 7 Jun 2024 Liked: Cleanliness, staff & service, amenities Staff were friendly, quiet ##### Catherine Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Yvonne 17 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Friendly and efficient staff. 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