Home2 Suites by Hilton Rahway, NJ

The General Manager and staff were completely unprofessional. I was going to be staying with two friends for my son’s birthday. They said I was not allowed. I explained that I was unaware of the no birthday party policy and that I had booked through Expedia. The General Manager then came out to the front desk, told me I should have checked the website for policy, and when I said I booked through Expedia he said, “..that’s not my problem.” I informed him that he was very unprofessional and that I would notify the Better Business Bureau and he, in turn, said he would not allow me to stay and that he had the power to do that. He denied us of our civil rights to stay, even though the room was already paid for and I was with my son who is in elementary school. He provided no empathy, nor acknowledged or apologized to my son for he confusion. We have traveled all over the world and have never experienced such utter unprofessionalism and demoralizing conduct. I truly hope this does not happen to anyone else and that they improve customer service and treatment of individuals who may not be aware of policy. There is certainly no feeling of “home” in Hilton Homes 2 Suite and I hope that all of you searching do not find yourselves the recipient of such demoralizing treatment. Please go elsewhere.